Hotel - Pullman Cologne
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Pullman Hotel

Pullman Cologne Hotel

Helenenstrasse 14 
50667  KOELN
GERMANY

1,714 reviews
TripAdvisor Rating Based on 1,714 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 18  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 18  EUR
  • Babysitting on request
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Babysitting on request
  • Outdoor sports  (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6.30am-11.30pm
    • Opening hours : Week-end 6.30am-11.30pm

Business services

  • 23 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The stylish atmosphere and spaciousness of our hotel is reflected in the 275 rooms including 11 suites. Bright lighting, individually controlled air-conditioning and modern furnishings all mean your stay is sure to be a pleasant one.

  • 275 rooms
  • 275 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Wide working desk
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Phone with 2 handsets in room
    • Air conditionningwith individual remote
    • Web TV
    • Telephone
    • Crib on request
    • Pay per view channel(s)
    • Printer
    • Computer
    • Fax machine
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Pullman Cologne

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 1,714 reviews

DitiTervuren 2016/07/24
« Room not up to standard »

The hotel is very well located, only minutes away from the shopping area and the central station. Staff was extremely friendly and helpful. The lobby area with the E.L.F. bar was great and cosy. I expected a bigger room - the room was smaller than Mercure pr Novotel that I stayed at - but all the amenities were there and the room was comfortably. Disappointed that the hotel did not have a real restaurant (the lounge area at the top level was closed for Summer). However, two upsetting points. The curtains at the windows were completely worn out, smelly and stained. And the bathroom was extremely small and uncomfortable . It had a small bath tub and a build in shower head - I can't see how anyone taller than 180cm (I am 186 cm) can feel ar easy in there. The towel rack was at head level and I found that really dangerous (and painful!). The room was not a five star room according to me. Tip: try the breakfast at Bastian's bakery (only a minute alk away. Great stuff and half the price. And the Chines "Ginger Restaurant" across the street was a very good choice for dinner. Both places I found thanks to other Tripadvisors!

Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear DitiTervuren, thanks for choosing the Pullman for your visit in Cologne and for taking the time to give a review on this site. I am sorry to get to know that you have not been satisfied with the room at all, especially with the room size. During the summer time the LAB12 on the 12th floor is closed, but we are happy to read that you had a good experience at the E.L.F. We hope to welcoming you back with us at Pullman or at any other Accor Hotel liek Mercure or Novotel. Kind regards Sonja Pohl Training & Quality Manager

Justin Z 2016/06/03
« Nice Business Hotel »

Standard Business Hotel with Parking and close to Center. Breakfast is outstanding. Check in Out is smooth and quick. easy access parking and Room is average size. no bathtub. Toilet a bit small. Nice Bed

Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear Justin Z, thanks for choosing the Pullman for your visit in Cologne and for reviewing your stay with these nice words on Tripadvisor. Best regards and we hope to weloming you back with us! Sonja Pohl Training & Quality Manager

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