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Hotel Mercure Wien Westbahnhof

Mid-scale hotel for business trips or leisure

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Hotel - Hotel Mercure Wien Westbahnhof
See : the photos | the videosin association withTVTrip

Practical information

    • Wi-Fi at the hotel
    • Bus/coach parking area - Nearby
    • Private indoor parking - Paying
    • Wheelchair access
    • Pet allowed - Paying
    • Pool - Paying - Nearby
    • Babysitting on request - Paying
    • Sauna
    • Solarium - Nearby
    • Massage - Paying - Nearby
    • Early Check-in - Paying
    • LATE CHECK-OUT - Paying
    • A 2-course Menu at the restaurant - Paying
  • Number of rooms: 252
  • Hotel location: In the centre of town
  • Main point of interest: WESTBAHNHOF (0.10 km)

Hotel Mercure Wien Westbahnhof - hotel reviews in Vienna

Hotel code: 5358

Accorhotels.com customer reviews in partnership with TripAdvisor


Hotel Mercure Wien Westbahnhof: 4.0 out of 5 stars "A few steps from Westbahnhof"

16th September 2013, Budapest

Nice hotel, helpful staff. If you want to escape street noise, ask for a quiet room. The greatest advantage is the closeness to the railway station.I never understand why they charge your credit card (I think 50 euros per day), when you have prepaid the room with the same card. The amount charges your card for weeks before you get it back on your account. Probably this is because they suspect you use the mini-bar without paying for it, which is not a friendly attitide. It is more convenient to pay cash advance that you can collect when checking out.

View management response »

Management responseDear guest,we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Christoff SeibertHoteldirektorMercure Wien WestbahnhofBooking online has several advantages: benefit from the Mercure best-price guarantee, collect Le Club Accorhotels points and save money with our special offers and promotions. Try it now. And whenever you like. At mercure.com.
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Hotel Mercure Wien Westbahnhof: 4.0 out of 5 stars "Good location"

10th September 2013, easternhome, Lord Howe Island, Australia

The hotel is well located with easy access to public transport.We walked to Schonbrunn Palace (about 30 minutes) in the evening for a concert, then into the old city centre the next morning (again about 30 minutes). Some good shops on the main roads nearby.Bar staff were very friendly and helpful.

View management response »

Management responseDear guest,we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Christoff SeibertHoteldirektorMercure Wien WestbahnhofBooking online has several advantages: benefit from the Mercure best-price guarantee, collect Le Club Accorhotels points and save money with our special offers and promotions. Try it now. And whenever you like. At mercure.com.
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Hotel Mercure Wien Westbahnhof: 3.0 out of 5 stars "Unfriendly staff"

1st September 2013

Booked 2 rooms as a family and requested a 2 connected rooms. Did not get the rooms I wanted while the staff were very unfriendly and spoke little English especially the late night supervisior.Breakfast very expensive 16 Euro per head. Better cross the street to the Westbanhauph and you have lots of option and defenitly will not spend 16 euros.Only positve thing is the location

View management response »

Management responseDear guest,thank you for taking the time to tell us about your experience at the Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.The rate of our breakfast buffet is € 16,- and for that money we offer a hudge number of sereals, coffee and tea all you can drink, even sparkling wine, and over 100 different kind of food, bread and beverages. I think that the rate is a good value for money. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.With best regards,Christoff SeibertGeneral ManagerHotel Mercure Wien Westbahnhof
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Hotel Mercure Wien Westbahnhof: 1.0 out of 5 stars "Needs improving"

26th August 2013, antabs, Prague, Czech Republic

Having stayed at the same hotel in other countries and this being Austria, I expected better. The shower head fell off, the double bed split apart in the evening, the air conditioning didn't work, I suspect it's the centre for dust mites, and the coffee bar refused to make me a coffee at 22.47. I then asked the reception and was told ''bad luck'' . Check out was, NO thank you for staying, or even 'bye''. DO NOT STAY AT THAT HOTEL.

Hotel Mercure Wien Westbahnhof: 3.0 out of 5 stars "Very bad quality for being a Mercure"

21st August 2013, Alejandro P

I was badly surprised about the quality of the hotel. I faced several problems in some services:1) Carrying a stroller, the clients have to take the stairs to go to the elevator. The elevator is so small that we have to take the stroller first and then the second group with the suitcases.2) During breakfast, all the tables were busy. However, when one table was empty but dirty, I asked the employee to help me out cleaning. She said in a very bad manner "I am busy now. Wait 10 minutes"3) In the bar, I asked for some drinks, but the bar-girl was not good. The cocktails were horrible.4) TV channels are mostly in German so I couldn't watch anything interesting.In general, I would not reccomend this hotel, even if it's not expensive.

View management response »

Management responseDear Alejandro!Thank you for taking the time to tell us about your experience at the Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With best regards,Christoff SeibertGeneral ManagerMercure Wien Westbahnhof
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Hotel Mercure Wien Westbahnhof: 5.0 out of 5 stars "Vienna west bahnhof"

31st July 2013, StanS1, Topeka, Kansas, USA

Wonderfull service by front desk staff to book tours for us. My only complaint is smokers room in lobby let a lot of smoke back into hallway. The breakfast was wonderful. The lobby provided cold dring water for gues to use.

View management response »

Management responseDear guest!We very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Christoff SeibertGeneral ManagerMercure Wien Westbahnhof
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Hotel Mercure Wien Westbahnhof: 4.0 out of 5 stars "Comfortable hotel in good location for train travel"

8th July 2013, aussieoldies, Canberra

We selected the Mercure Wien Westbahnhof for its location just across the road from the station, as we were travelling through Europe by train. The reception staff were friendly and helpful, and the room (we got a Junior Suite) comfortable with a useful little lounge area and desk for the computer. The wifi worked well and breakfast was good. The bathroom was large but a lot of wasted space - it would have been a great place to dry washing if there had been somewhere to hang things! As older travellers we prefer a separate shower rather than the shower over the bath as the bath was quite slippery. There were only two restaurants we found near the hotel - an Austrian pub on the corner and a Chinese across the road. Both had excellent food and service and were good value for money.Vienna is a lovely city and we were able to travel around by the metro very easily, as well as taking longer train trips to Salzburg and Bratislava on two of the days.

View management response »

Management responseDear guest,we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Christoff SeibertHoteldirektorMercure Wien WestbahnhofBooking online has several advantages: benefit from the Mercure best-price guarantee, collect Le Club Accorhotels points and save money with our special offers and promotions. Try it now. And whenever you like. At mercure.com.
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Hotel Mercure Wien Westbahnhof: 4.0 out of 5 stars "some perfect days in Vienna"

5th July 2013, svet_vlad, Moscow, Russia

the hotel is situated very close to the west railway station, but it's not noisy. I lived in junior suit, it was written that the room is 35 sg. m., but it was smaller. The bed was very nice and comfortable. The furniture is old, especially everything was old in bathroom, and not very clean when I saw it just after the arrival. The staff is very nice, friendly. The breakfast was good

View management response »

Management responseDear guest,we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The 5 junior suites have different sizes between 28 and 35 sq. It seemed so that you got the smallest one. I apologize for that circumstande. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Christoff SeibertHoteldirektorMercure Wien Westbahnhof Booking online has several advantages: benefit from the Mercure best-price guarantee, collect Le Club Accorhotels points and save money with our special offers and promotions. Try it now. And whenever you like. At mercure.com.
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Hotel Mercure Wien Westbahnhof: 4.0 out of 5 stars "Vienna"

8th December 2012, 50Adelaide, Adelaide, Australia

This hotel is in a very good location with access to Metro. Comfortable rooms and we enjoyed our stay. We were able to extend our stay and not move rooms. The staff needed to do some juggling to achieve this

View management response »

Management responseDear guest,we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Christoff SeibertGeneral ManagerHotel Mercure Wien Westbahnhof
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Hotel Mercure Wien Westbahnhof: 4.0 out of 5 stars "Nice Hotel"

31st October 2012, AnselmoRF, São Paulo

Very nice hotel in an excellent location, as I came from Budapest by train and the hotel is just beside Wien Westbahnhoff, and near Mariahilfer Strasse, a major shopping area.The people at the reception were very polite and attentive and everything was just fine.Highly recommended.

View management response »

Management responseDear Anselmo,thank you very much for taking the time to describe your impressions regarding your stay at our hotel. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback.We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Christoff Seibert & teamGeneral Manager
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1. Lowest prices found over the following seven days.
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.