Hotel address
Felberstrasse 41150 VIENNA
AUSTRIA
How to reach the hotel
GPS :N 48° 11' 53.36'' E 16° 20' 15.03''
Contact the hotel
- Tel. (+43)1/981110
- Fax. (+43)1/98111930
- h5358@accor.com
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Hotel Mercure Wien Westbahnhof - hotel reviews in Vienna
Hotel code: 5358
Accorhotels.com customer reviews in partnership with TripAdvisor
"Vienna"
8th December 2012, 50Adelaide, Adelaide, Australia
This hotel is in a very good location with access to Metro. Comfortable rooms and we enjoyed our stay. We were able to extend our stay and not move rooms. The staff needed to do some juggling to achieve this
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Management responseDear guest,we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Christoff SeibertGeneral ManagerHotel Mercure Wien Westbahnhof
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"Nice Hotel"
31st October 2012, AnselmoRF, São Paulo
Very nice hotel in an excellent location, as I came from Budapest by train and the hotel is just beside Wien Westbahnhoff, and near Mariahilfer Strasse, a major shopping area.The people at the reception were very polite and attentive and everything was just fine.Highly recommended.
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Management responseDear Anselmo,thank you very much for taking the time to describe your impressions regarding your stay at our hotel. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback.We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Christoff Seibert & teamGeneral Manager
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"mercure Wien Westbahnhof"
21st June 2012, Attcza, Ljungby, Sweden
It's a nice hotel located about 200 meters away from the main railway station. Good service, Ok breakfest buffet, plenty of restaurants nearby. On the down side is the rooms that are in a need of a renovation.
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Management responseDear guest,we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive mainly positive feedback.I can tell you that we have renovted already 170 rooms, which can be booked at the superior status. The first 3 floors will be done in 2013.Thank you again for sharing your experience, and we hope your next will be at our property once again.Sincerely,Christoff SeibertGeneral ManagerHotel Mercure Wien Westbahnhof
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"My review about Hotel mercure Wien Westbanhof"
13th June 2012, Penpan_from_Oulu, Oulu
Nice location close to the railway station. Breakfast was delicious. The Mercure Wien Westbanhof is a lovely hotel. Frienly and helpful staff. I couldnt fault the service from the staff. If I had a problem or needed anything, they were happy to oblige. The restaurants all served good food, yet you are not limited to staying at the hotel. The underground was close to the hotel, so it was easy to travel around in Vienna.
View management response »
Management responseDear guest,we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Christoff SeibertGeneral ManagerHotel Mercure Wien Westbahnhof
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"Good location and nice room"
22nd May 2012, 2girlstravel, Hong Kong, China
The location is very close to the Westbahnhof, and very convenience to us. The room is small, but it looks very nice, and clean, and compare with the room in Prague, this room is much much better.
View management response »
Management responseDear guest,we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Christoff SeibertGeneral ManagerHotel Mercure Wien Westbahnhof
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"staff are very rude and abrupt"
13th May 2012, R221279, Colombo, Sri Lanka
I found the three staff members I came into contact with, on my one night stay very rude and abrupt starting from Sunil at reception and especially the lady at the reception on the 5th morning whose name I did not note, when I could not clearly see into which door I HAD TO ENTER TO PLACE THE LEFT LUGGAGE, which was round the corner from reception, stated"It says luggage on the door so it has to be' this'.The lady who came to my room to help me connect to the internet did not communicate and was in a mighty hurry and abrupt leaving me only with a service number to call.I WAS NOT ABLE TO GET THROUGH.Later in the day I used the Gents washrooms in the public area and got locked in the left hand side cubicle (when facing). It was one of the most harrrowing experiences i have had and was locked in there for a good 15 mins in the enclosed area which is isolated and one level down from the lobby, probably because the lock has not been oiled for some time. I left the hotel without a complaint as I was already late for my train and did not want to confront any more rude staff. The only reason I respond to this survey is so that you may have the door lock checked and fixed to avoid a possible mishap in the future.
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Management responseDear guest,thank you very much for taking the time to describe your impressions regarding your stay at our hotel.First of all, we would like to apologize for the inconveniences described. Upon receipt of your comments, we have contacted the technican to control and repair the lock up in the bathroom.Your comments are highly valuable to us to constantly improve the quality of our service.Please be assured, that an excellent treatment of our guests is first priority to us. We are looking forward to welcoming you again in ViennaSincerely,Christoff SeibertGeneral ManagerHotel Mercure Wien Westbahnhof
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