Hotel - Sofitel Wroclaw Old Town
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Sofitel Hotel

Sofitel Wroclaw Old Town Hotel

Ul. Sw. Mikolaja 67 
50-127  WROCLAW
POLAND

1,242 reviews
TripAdvisor Rating Based on 1,242 reviews
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From 350.00 PLN Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Underground garage (public) PLN 120 per day (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 68  PLN
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Underground garage (public) PLN 120 per day (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 68  PLN
  • Air Conditioning
  • COPERNICUS AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 18 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Unusually spacious, rooms are elegantly designed with soothing, natural colors and refined graphics. Upscale amenities include high speed wifi Internet, daily newspaper, 24-hr room service & security, LCD TV, and the exclusive MyBed in Deluxe/Suites.

  • 205 rooms
  • 161 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Wroclaw Old Town

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 1,242 reviews

Q4924NGclaudiod 2016/12/15
« Nice building, good location, currently fraudulent charges »

The property itself looks great - the spa was not working well - the spa jet shower heads are all calcified and the pressure far too low to be remotely effective. I paid for a suite - good looking room, however the heating controls were not working... a roll-in heater had to be brought up. The worst, and still not currently resolved issue is with charges to my room. I had booked for two people and prepaid the breakfast. This was confirmed upon check-in but upon checkout, I was charged for breakfast. When I said this was not in line with (a) what I booked and (b) what I was told upon check-in, I was told "OK" and asked for my credit card. I asked to see the statement and I was told it would come out as the card was processed. When I finally received the statement, not only was I charged for the breakfasts, but apparently also a beer from the bar (I never visited the bar). I asked for the GM's contact info and asked to be contacted as soon as possible to dispute these blatantly fraudulent charges - I had in no way authorized those expenses, yet the front desk person knowingly and deceptively processed them. This issue is still open nearly 4 days upon checkout.

Hodgee234 2016/12/14
« Just something missing..... »

Always stay at 5 star hotels and expect that high level of service etc. When we first arrived we went for lunch and asked to see a drinks menu to be told we only serve coke or orange ?? Later we went to the coffee shop for coffee and cake again asked to see a menu to be told we only serve 2 types of coffee and no cake to be had. The only bar in the hotel does not open until 17:00hrs and our room was cold despite me ringing reception and visiting the desk on day two nothing was done. Staff tried hard but there was a distinct lacking in standards. Location very good hotel modern.

Stephen K 2016/08/11
« Top quality »

The staff were friendly and accommodating, they offered to show me where local sites of interest are on a map and also helped me choose restaurants for dinner in the square, being a solo traveller new to Poland, that was invaluable. The room was also spot on. Would easily recommend and will likely return.

Sofitel Wroclaw O, Guest Relation Agent at Sofitel Wroclaw Old Town, responded to this review

Dear Stephen, We very much appreciate your comments regarding your stay at the Sofitel Wroclaw Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislas Yzambart Guest Relation Agent Sofitel Wroclaw Old Town

kellychan2016 2016/06/15
« Bad memories of Wroclaw »

The service really needs improvement. For a 5-day stay, they never refilled the teabags in the tray. On the last day, when I told them my flight was at 5, the receptionist's immediate response was: "We need to charge you for half a day if you check out at 5." I repeated that my flight was at 5 so it would be great if I could check out at 2. They were helpful enough to extend it to 1 and the reason was that they had a full house. When it was 12:15, they already called to remind me to get ready to check out. When I checked out, the lobby was empty. When I came back at around 2:30 to pick up my left bags, the lobby was again empty. I don't see how the hotel could be fully-booked if no one came to check in every time I was in the lobby. Maybe it was just a coincidence. Having said all of the above, however, the bed is very comfortable. The room is clean too.

Sofitel Wroclaw O, Guest Relation Agent at Sofitel Wroclaw Old Town, responded to this review

Dear Mr./ Mrs. Thank you for taking the time to tell us about your experience at the Sofitel Wroclaw Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we aim to provide an exceptional service experience for every customer; therefore your feedback is very important and helpful for us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Concerning the service, we are taking care about this issue to make sure it will not happen again. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislas Yzambart Guest Relation Agent Sofitel Wroclaw Old Town

Robert1967 2016/03/04
« Definitely overrated. »

This hotel is definitely overrated for 5*. First of all equipment needs some renovations - it is very obvious that hotel is already a bit old. But first of all it doesnt provide 5* service. The room I was given had a broken closet in the bathroom what was impossible to be missed by cleaning service, however the room which needed repairment was given to a next guest. After intervention I have got another one, but it took quite a long time before any action was taken by the personnel. Breakfast is ok, however nothing really special as for 5* hotel. Hotel's management seems to be not interested in any feedback and guest's satisfaction as my complaint regarding the stay was in fact unheeded. I don't think I come back again here, even if hotel is very well located (just one minute walk from the main square of the old town).

Sofitel Wroclaw O, Guest Relation Agent at Sofitel Wroclaw Old Town, responded to this review

Dear Robert, Thank you for taking the time to tell us about your experience at the Sofitel Wroclaw Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislas Yzambart Guest Relation Agent Sofitel Wroclaw Old Town

Miriam22 2016/03/04
« Excellent Service and comfort »

Very central hotel with friendly, helpful staff. Food and leisure facilities are great. would recommend for business and pleasure stays. Comfortable room with a selection of 4 style pillows to choose from. Free wifi

Sofitel Wroclaw O, Guest Relation Agent at Sofitel Wroclaw Old Town, responded to this review

Dear Miriam, We very much appreciate your comments regarding your stay at the Sofitel Wroclaw Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislas Yzambart Guest Relation Agent Sofitel Wroclaw Old Town

iras76 2015/05/06
« very good »

Nice hotel and excellent location in the middle of Wroclaw 3 min walk to old town (pubs, shops), good service, room was good, clean. I recommend that hotelto anyone visitting that beautiful city. regards

Tomasz S 2015/02/04
« Very good hotel and service! »

Excellent location - around ~200 meter to wroclawski Rynek. Kind and professional service, quite reasonable price for the room.Room was cleaned every day. It will be nice to return to this hotel in the future.

Mark B 2014/10/05
« Expensive and Extremely Average »

Good location in the old town. When I booked online I selected a room away from the elevators and for the air conditioning to be turned on, when I got to my room it was beside the lifts and the air conditioning was off. The bed was too soft and the pillows too hard.The breakfast was very average and the toaster was only cooking one side of the bread, when I mentioned this problem to one of the staff I was informed that the toaster had been like this for two years! Cleaning staff entered the room when there was a "do not disturb" sign on the door! Parking below the hotel is extremely expensive!

Sofitel Wroclaw O, Manager at Sofitel Wroclaw Old Town, responded to this review

Dear Traveler, Thank you for your review following stay at Sofitel Wroclaw Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have followed it up on your feedback with relevant managers and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you for taking your time and for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Tomasz Kopyczynski Front of the House Manager

Brian W 2014/08/18
« Excellent hotel, negligent staff »

I enjoyed my stay here. It is a fine hotel, comfortable and centrally located. I would have rated this hotel highly, but for something I must bring to attention that results in a lower rating. On departing the hotel at checkout, in absent mind ways I left a stack of postcards in my room. I instructed the desk where they were and that they were stamped and ready to put in the post. Those postcards never arrived. I can not see how a staff member could fail to locate some postcards in an empty room. Even if a staff member missed them, the cleaning staff could not be so incompetent as to throw away what are clearly written and stamped postcards. I blame myself for leaving those postcards in the room, but the hotel as well for disregarding my attention to them on my departure. To me, this is a hotel staff that just does not care about their guests enough to pay attention and go an extra distance in service. It is most unfortunate.

Sofitel Wroclaw O, Manager at Sofitel Wroclaw Old Town, responded to this review

Dear Guest, Thank you for your recent at Sofitel Wroclaw Old Town. I am glad you enjoyed the central location of our hotel and took advantage of that. I am truly sorry for the postcards not being delivered. I can imagine that this brings frustration especially if you instructed a member of hotel team to have them postedI have already brought it up with the Front Office Manager to prevent future occurrence. It is also possible that the postcards have been sent and they are on the way. I must say that at times we finding out from the regular guests from USA and Canada that the cards arrived 2 months after sending. I am hoping that it would be the case with your stack of postcards. Once again I am sorry for the inconvenience and thank you for bringing this up to our attention. With best regards, Tomasz Kopyczynski Front of the House Manager Regards, Tomasz Kopyczynski

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