Hotel addressInvalidenstrasse 38
How to reach the hotelGPS :N 52° 31' 48.86'' E 13° 22' 54.78''
Contact the hotel
- Tel. (+49)30/308260
- Fax. (+49)30/30826100
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Mercure Hotel Berlin City - hotel reviews in Berlin
Hotel code: 5341
Accorhotels.com customer reviews in partnership with TripAdvisor
"one of the best Mercure"
24th September 2013, lalason, Hong Kong, China
Arrived at hotel in early morning but the room not yet ready. the reception staff was very nice and proactive by showing me the map and certain places of interest. Mine is privileged room but it was equipped with a capsule type coffee machine. Bed is also very comfortable.
"A great hotel with lovely staff - definitely recommend!"
23rd August 2013, business_trav77, Essen
We recently stayed at the Mercure Berlin City twice (both times in August this year) and would come back any time. There are several things that speak in favor of the hotel (for instance the great location just 10mins by foot from the central station), here are two major advantages:1. The beds are extremely comfortable! For us, the matresses and pillows were just perfect and we slept very well through all nights. Of course, it's always a matter of taste how hard or soft a pillow has to be, but in case you do not like the beds as much as we do, it is always possible to order other pillows from a "menu" that you will find in the room.2. The rooms are extremely quiet! For me as a very light sleeper, this is very important. At the Mercure Berlin City, if you book a superior room or a privilege room, your windows will open to the inner courtyard. No noise at all there, we could sleep with the windows open all nights...keep in mind that the hotel is right in the heart of Berlin! This was really incredible and a big, big plus. :-)The rooms themselves are rather on the small side, but the shower is spacious, with good water pressure, and you will find nice amenities at least in the privilege rooms' bathrooms. These rooms also have coffee/tea making facilities. All rooms have a very nice and large flatscreen tv with lots of tv and radio channels (I do not remember exactly, but there were far more than 100 tv channels, including a lot of English and other international ones). There are two comfortable armchairs, a small closet for your luggage...oh, and did I mention the lovely beds?! :-)We also had breakfast during our stays, and this is another highlight of the hotel. You will find an extensive choice of cold and hot items...just to name a few, there are four different kinds of honey, six different kinds of jam PLUS some more kinds of dietary jam, different kinds of cheese, joghurt, cereals and flakes, eggs, fruits and vegetables, several kinds of juices, still and sparkling water...and the bread...hmm, yummy!Finally, and this is probably one of the most important reasons to come back to a hotel, all staff members that we met were very friendly and cheerful. So altogether, there is nothing that speaks again choosing this hotel when staying in Berlin, and we already look forward to come back in autumn!View management response »
Management responseDear Guest,Thank you for your feedback. We are pleased that you enjoyed your stay in our house, and our great breakfast buffet.Greetings from BerlinBernd Mensing & TeamHotel manager
"Excellent place for a stay in Berlin"
7th July 2013, nevwind, West Albury
It was the most impressive breakfast buffet I have seen anywhere! Would have to eat several breakfasts to try everything. We also ate dinner one evening in the hotel, which was good and well-presented.Staff in the breakfast room were very friendly and welcoming.The street and footpath were being dug up (as I understand happens frequently in Berlin), necessitating a little care when pulling one's luggage from the Hauptbahnof.View management response »
Management responseDear guest,thank you for your feedback. Thank you for your feedback. We are pleased that you enjoyed our hotel and our breakfast and restaurant.With best regards from BerlinBernd Mensing & TeamHotel Manager
28th June 2013, yannerr, Kuala Lumpur, Malaysia
The hotel is good. The bed is very comfortable. Clean room.But the only problem is the road construction in front of the hotel. Very troublesome to get in the hotel. Dusty. One way and have to detour and drive quite a distance.View management response »
Management responseDear Guest,thank you very much for your review. We are pleased that you enjoyed your stay in our Hotrel.Unfortunately, the construction site will remain outside our hotel even longer, but we have enough quiet rooms (85% of all rooms), which face the courtyard and Humbolduniversität.Kind regardsBernd Mensing & TeamHotel Manager
"One night in Berlin"
7th February 2013, bazzamol, Oxford, United Kingdom
A clean, well organised and convenient hotel. Prompt check in/out service. Good breakfast and bar service. Rooms a bit small for the money, but suitable for a short stay. Road works outside hotel make access by road tricky. Street noise can be a problem so ask for quiet room on inside. Overall, a completely acceptable hotel, just not outstanding.
"Everything was pleasant"
11th October 2012, Munchers212, Tampa, Florida, USA
We stayed at the Mercure for a long weekend to visit Berlin. The hotel is conveniently located close to everything. The hotel staff was very friendly, the breakfast buffet was delicious, service was outstanding. We brought our dog with us, and the hotel has a private closed in back yard/ garden where we could take him to , I also walked him to a big park (Invalidenpark) nearby every day. We only wish we knew about all the construction around the hotel and in the street,but that's something you can't control.If You drive your GPS will try to navigate you to turn into the street which is now one way,so You will need to go around the block before being able to turn to the Invalidenstrasse
"Walking distance from train station"
11th September 2012, carlospadoa, Rio de Janeiro, Brazil
This hotel is so close to the train station that the taxis refused to take us.Everything about the hotel was great, no problems at all.Location is very good, there are lots of things to do and places to go at walking distance.The only problem is that it was not very safe to walk around at night.
"In the middle of Berlin"
3rd September 2012, TheDane1974, Soenderborg, Denmark
Stayed only one night passing by. The hotel is a stones throw from Kurfürstendamm, one of the main streets in Berlin. The hotel itself is a typical, relatively small city hotel. It is not particularly new, but the rooms are fine. There is what you would expect on a Mercure, no more, no less.Parking is a bit difficult and expensive (EUR 14.- per night) as the hotel does not have its own parking space.
"Backpacking around Europe"
13th August 2012, Craig939, Perth, Australia
We had a great time. Being backpackers, the hotel is perfectly located. Near the train station so that we could offload our bags straight away into our room and close enough to the city centre. Very pleasant
"Nice stay in Berlin"
3rd August 2012, JNRC77, Wolverhampton, United Kingdom
Stayed at the mercure city centre Berlin and have to say it was a pleasent experience. Arrived at 23:00pm in the evening and was greeted by a very warm and friendly receptionist, that was nice after a long day of travel. The hotel lobby is clean with a bar area, internet stations and entrance to the restaurant. Our room was clean although smaller than some hotels BUT was more than adequate for our stay and the bathroom was clean and well equipped. My only comment was that we ordered a kingsize bed and we had 2 single beds pushed together with 2 seperate single duvets but was ok with that. The sleep quality was average but by no means bad. The hotel location was good near restaurants etc and just a 5 - 10 min walk to the main Berlin Hauptbahnof with connections everywhere, also many shops and eateries within the train station. We ordered room service one evening and was pleased with the service and excellent food although the room service menu could do with more choice for a 4 star hotel. The hotel staff were always ready to help and answer any questions we had about Berlin itself. All in all I would reccomend this hotel and would stay there again should we be in this great city that is Berlin.
"good 4* hotel with a very good location, but unfortunately service can be better sometimes"
27th July 2012, Solo_Traveller332, Warsaw, Poland
+The hotel has a very good location - only 10 minutes walk from the central train station, it's very convenient if you want to travel in Berlin or around. +Rooms are big enough and clean. +Sound isolation is very good - you do not hear noises from the corridor, next room or the street. +Breakfast is extremely good and worth its price.+Check-in and check-out is very fast.-In the next day after my arrival, one of the towels in my room disappeared and never came back.-One of the days, cleanup was minimal, only replenishing missing supplies and making the bed, but towels were not folded back, chairs not put back etc.-On the day of my departure, I wanted to have breakfast in my room, so put the note on the door hang ca 10 pm a day before. And in the morning I got no breakfast and the note was still hanging... Not a big deal, I went downstairs and had it anyway, but the impression is very unpleasant.To summarize: it's a good 4* hotel with a very good location, but unfortunately service can be better sometimes.
"stay in Berlin"
23rd July 2012, makop, Prague, Czech Republic
The choice of this hotel was good option. The location near to the train station or Hauptbahnhof or the city centre is excellent. I was just surprised, that the internet connection was paid service. I would expect that this chain of hotel will have this service for free. But otherwise I recommend this hotel
"Troubles with payment"
13th June 2012, Alviniabohemica, Prague, Czech Republic
I wisited the hotel twice within one month. In both cases there were problems with payment - they always charged more than I really spent. Once they charged twice the breakfest (when I asked for improovement it was improoved). My second bill was than higher under an item internet acces. I asked for 5 hours, I was charged for 24 hours use. I resigned to ask again for improovement....
1st June 2012, Hannover, Germany
It is a great lokation near/on Kurfürstendam. It is a great room with 1 classes beds.The only shortage is 2 chairs and 1 table on the balkon.
"Staying in Mercure Hotel"
17th April 2012, GarLex, Moscow, Russia
Service was good but shampoo and soap was not prepared for our arrival.The room was cosy and comfortable, we liked cofee machine and room service.Receptionists were pleasant and polite. We appreciate their help when we needed it.Breakfast was brilliant (we have a lot of travelling all over the world)! Especially we were satisfied with breakfast hostess.We liked our staying in the hotel and we would come back there with great pleasure!
"Location. location, location"
12th April 2012, Visitors1973, Ciudad de Luxemburgo, Luxemburgo
The hotel is near tha bus stop for Tegel airpot. The hotel is ok, we got a very good deal in accor hotel page so quality/price was excellent (41 euro per night). The rooms are decent size, they have a kettle to make tea no coffee. There is free wifi but we did not use it. The bathrooms are clean and not that all. The receptionist were very nice and efficient and they reccomend us nice restaurants. We did not eat breakfast at the hotel cause we thought it was expensive and there are lots of coffee shops and restaurants around. I would reccomend if you pay less than 60 euro and because the area it's so so good.
4th April 2012, Poznan
First You have to take Berlin..than (eventually) Manhattan - due to German level of service.Space of room might be enough even for Warus legions.
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