Hotel addressMonheimsallee 52
How to reach the hotel
Contact the hotel
- Tel. (+49)241/91320
- Fax. (+49)241/9132100
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Pullman Aachen Quellenhof - hotel reviews in Aachen
Hotel code: 5327
Accorhotels.com customer reviews in partnership with TripAdvisor
"Pullman Aachen Quellenhof has exceeded expectation"
19th September 2013, mashrit, Dayton, Ohio, USA
Room was clean and breakfast was excellent. Superb swimming pool. Staff were polit, available and certainly eager to help. The location of the hotel is great. Definitly great value for the buck. I recommend without reservation.
"Not as great as it used to be"
12th September 2013, suchsmallhands, Brussels, Belgium
I have had many wonderful stays at the Quellenhof in Aachen. However, on my most recent trip there were a number of changes to the hotel's services. First let me say that the staff are always wonderful and courteous. The hotel's common areas are comfortable, and the spa is superb. However, there are three things that always keep me coming back to the Quellenhoff: early check in, delicious breakfast, and free late check out. First, we were denied early check in. This was fine--if no room is available then that's just the way it is. However, the breakfast was no longer served in the main restaurant but in a side conference room that was very crowded. There were not enough staff working and the food items were not arranged logically. Many items--including coffee!--were completely gone at 9 am. Ordinarily, there is a chef out in the open with whom you can place orders for hot meals. The chef was not there. Some (but not all) tables had menus and we could order from the menu. I ordered an omelette, but by the time it arrived it was cold. Previously, I would have had that omelette piping hot straight from the chef's stove. Every other time I have been to the Quellenhof (5 times) we have been offered late check out for free if the room was not booked for the following day. This time, we were charged 25 euros. For a five star that is already about double the cost of the neighbouring four star hotels, this is disappointing. The rooms are not in use and not needed, so offering this little perk is something that adds a lot of value for the customer, without costing a whole lot for the hotel. While these may seem like small quibbles, these are the reasons why I will try another hotel for my next stay in Aachen. Those were the reasons I was willing to overlook the dirt and wear and tear in the rooms, as well as the smoking in the hotel bar. Now that they are gone, there's no reason for me to come back.
"Great stylish hotel with top service, 15 min walk from city center"
19th August 2013, DownSouth888, Hong Kong, China
Great stylish hotel with top service. Just 15 min walk from city center. Next to casino. Plenty of parking places provided. We were offered valet parking. Breakfast can be enjoyed outdoors. Beautiful large lounge to relax or read. International newspapers near front desk. Staff was very friendly.
"Not the best service during breakfast, OK location, Average Hotel compared to other options"
26th June 2013, espnjunkie
I have stayed at hotels all over the world, in every continent. Therefore, I have a very good idea of what to expect from a good hotel. The Pullman hotel is located in a decent area, and the rooms and hotel overall are average - think of it as a 3 Star hotel equivalent - regardless of its official classification. The biggest disappointment for me was during breakfast. I sat at a table just like all other visitors, however, no server approached me at any point. At the same time, as new people are entering the restaurants, they are being attended to, while I still wait for a server to approach me. This never happened, unfortunately, and I was forced to call a server by calling them out and then asking for items I wanted. This is very unacceptable. Racist undertone? Probably.
"A hotel that completely fulfills my needs"
16th May 2012, jlarsso1, Gothenburg, Sweden
We stayed in a deluxe room which is a little superior to the average type.Nice overview of the Casino Park.We especially appreciated the breakfast (nice service) and the spa facilities.Perfectly located close to the conference site (Eurogress).
"Good hotel, fascinating city"
11th April 2012, AnchW
It's an old styley spa hotel, with long corridors that can be a bit offputtingly Shining-esque, but all given the Accor touch of reliability. Aachen's worth a visit for its own sake but the Pullman is a good base. I'd like to compare with the Aquis Granae, but until then this does the job for me.
"If you do not want to stay in Maastricht during TEFAF..."
29th March 2012, Paris, France
Good value for money. Service may be a bit less complete than in the past (I've stayed there regularly over the past six years). There is more "do it yourself" than I recall. The night staff is a bit on the phlegmatic side. There is, however, a wonderful day concierge named Joachim Neumann who deserves special praise for his unflagging good humor and helpfulness. (I hope the Pullman brass read these reviews). The breakfast buffet is copious and delicious. The public rooms and terraces very nice. I did not try the restaurant on this occasion.
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.