Pullman Aachen Quellenhof hotel
Beyond the lush landscaping, behind the elegant neoclassical-inspired facade, you'll find a thoroughly modern hotel catering to the needs of the business traveller. Within easy reach of the Netherlands and Belgium and adjacent to the Eurogress conventioncentre, the Pullman Aachen Quellenhof is a top pick for meetings and conferences.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key
GPS : 50.781433, 6.090659
183 rooms with unique features such as Jim Thompson seat covers and curtains made from Thai silk. Beds with sprung mattresses from Sleepeezee, suppliers to the British royal family. 6 room categories, 24-hour room service and Internet access.
205 sq. ft. (19 sq. m) - Classic Single Room - 1 single bed - shower - marble bathroom - air conditioning - 1 complimentary bottle of water - rollaway bed not available
248 sq. ft. (23 sq. m) - Superior Room - 1 queen-size bed - bathtub or shower - marble bathroom - air conditioning - 1 complimentary bottle of water - rollaway bed not available
958 sq. ft. (89 sq. m) - Prestige Suite with one bedroom - 1 king-size bed - large living room - bathtub - marble bathroom - separate guest WC - balcony - air conditioning - 1 complimentary bottle of water - rollaway bed available
323 sq. ft. (30 sq. m) - Superior Room - 1 king-size bed - bathtub - marble bathroom - air conditioning - 1 complimentary bottle of water - rollaway bed available
291 sq. ft. (27 sq. m) - CLASSIC ROOM - 1 King Size Bed - bathtub - marble bathroom - air-conditioning - 1 complimentary bottle of water - rollaway bed not available
377 sq. ft. (35 sq. m) - spacious DELUXE DOUBLE ROOM - 1 King Size Bed - 1 complimentary bottle of water - bathtub - marble bathroom - air-conditioning - rollaway bed available.
The classic "La Brasserie" restaurant with its adjacent terrace offers regional and seasonal dishes. We are open daily from 12:30 pm to 3 pm and from 6:30 pm to 11 pm.
Designed in colonial style, our air-conditioned Elephant Bar serves excellent snacks and finger food. Why not visit us between 5pm and midnight and enjoy your favorite drink in pleasant surroundings?
Reviews collected from customers who booked on AccorHotels.com
Generally speaking en excellent and comfortable hotel with good facilities (swiiming pool, saune, gym etc) and well situated in the center of Aachen. Few points however to improve like - we were missing a coffee machine incl ingredients in our room, - the sound from the television (extra speaker) in the bathroom cannot be altered (was too loud) - the number of TV channels is large however more than half is german and the rest of european countries/channels are poorly covered in favor of arabe speaking channels. Please less arabe and more european channels - apparently there was a serious miscalculation with the number of guests expected for the breakfast since we and many other had to wait for 15 minutes or more before being seated
Dear Mr. van Heijningen, many thanks for your rating. I am pleased to hear that you basically like our hotel. Behind the elegant neoclassical-inspired facade you should find a thoroughly modern hotel catering to the needs of the traveler. Don’t hesitate to contact our room service from 11:00 a.m. until 11:00 p.m. You can order coffee, delicious wines and cocktails for instance. We ask the long waiting period in the restaurant to be excused. I will address this to the suitable employees. We are already looking forward to welcome you again soon. Sincerely, Walter Hubel General Manger
Before I booked I read lots of reviews about this hotel. Most were very good, but I was a little worried by some of the negative comments I had read. I am however pleased that I ignored them. It makes you wonder whether some people are never satisfied or simply go around just looking to pick fault. This Hotel is not a modern recently built "Plastic" hotel. The building is excellent and has lots of character and the bedroom we stayed in albeit on the top floor was first class. Likewise the Bar, Brasserie and other facilities of this hotel were excellent. There was an amazing choice at breakfast and the chef would willingly prepare an omelette or pancakes and the like, this being in addition to the excellent hot & cold buffet already available. Lunch in the Brasserie was excellent as was also an evening meal in the Bar. Above all the attention we received from all members of staff at all times during our stay was beyond compare. We thoroughly enjoyed our stay and will chose this hotel again if visiting Aachen. Only criticism and it is a minor one. Coffee/tea making facilities should be available in the. Still 10 out of 10 from me.
Dear William C,, first of all we thank you very much for having stayed at our Pullman Hotel Aachen Quellenhof. Your friendly and satisfied recommendation is highly appreciated. Thank you very much for the time you took to rate our hotel and to share your information with our staff and all future guests. We are more than happy to welcoming you soon again at our property and to treat you to our hospitality anytime you are travelling to Aachen. Kind greetings Walter Hubel General Manager
A fantastic hotel with first-rate hospitality. The hotel is in a historical building and is Aachen's only 5 star hotel. The superior rooms are nice and spacious - including the bathrooms which is a welcome change from cramped conditions in more modern hotel. Highly recommended, not least because of the proximity of a nice park with ancient trees nearby, a brilliant way to survive a hot day!
Dear Travelbug, thank you for sharing your positive impressions. We are very glad to hear that staying at our hotel is a brilliant way to survive a hot day. My team and I are looking forward to welcome you again very soon at the Pullmann Aachen Quellenhof. We hope that your next visit will be as pleasant as the previous one even on a cold day. Till then I wish you all the best. Sincerely Walter Hubel General Manager
I had the pleasure of staying at the Quellenhof last week for business. This is a gem of a property....the staff was very professional and helpful. The breakfast was great. Had a wonderful dinner at the restaurant as well. Treat yourself to a stay at this wonderful Pullman property. You will not be disappointed.
Dear tray18412, thank you for sharing your comments at tripadvisor. It is always a pleasure to receive positive feedback and it is great to hear that our hotel is a gem. My team and I are looking forward to welcome you again very soon at the Pullmann Aachen Quellenhof. Till then I wish you all the best. Sincerely Walter Hubel General Manager
Just next to the park which is excellent for walking or jogging. Quiet and good classic. Clean and spacious room and helpful front desk. Nice spa. No coffee machine or tea set in the room. Sofas are pretty old and need to refresh.
Dear yhikaru56, Thank you very much for your comments. I am pleased to hear that you liked the location of the hotel, next to the park. As I get these comments more often, I may have to reconsider to put not only in some of the double rooms in the luxury category coffee and tea facilities. You are absolutely right that some sofas in some rooms need refurbishment. We are working on this all the time. Thank you for staying with us. We hope you will choose us again when you visit Aachen another time. Kind regards,
Quality of room, food, service and facilities were all excellent in this hotel. My only criticism was the lack of english TV channels. The Hotel should make a change and include such channels as BBC 1, BBc 2, BBC 3 BBC 4, ITV 1 , ITV 2, Channel 4 ,Chanel 5 that are all free to air satellite channels.
Dear robertoregan, thank you very much for taking your time to share the impressions of your stay at the Pullman Aachen Quellenhof. We are very pleased to hear that you enjoyed your stay overall. Thank you for mentioning the non existing TV channels. Be assured that we will add more English channels in future. We hope to welcome you again in near future, kind regards, Walter Hubel General Manager
The hotel delivered to our expectations. Very friendly and helpful staff. Attentative to detail and always friendly. From the check in until we left again. The hotel was as expected clean and all areas were tidy. Very good breakfast with a big selection of German bread and all other favourites. Equal of age or background there was something to chose from for every person. And now the only small upset. The room had a small dent in the wall caused by (so it looked anyway) the airchair. But nothing to worry as it did not spoiled the fantastic etime in Aachen.
Dear chrisdee2015, thank you so much for sharing the impressions of your stay at our hotel. We are pleased to here that we could meet your expectations. Great, that you were satisfied with our breakfast buffet which definitely guarantees a perfect start in the day. We hope to welcome you again in near future, kind regards, Walter Hubel General Manager
I spent a magical weekend at the Pullman Aachen Quellenhof. The service is excellent and the place has an old-fashioned charm all of its own. Though keeping an old building up to scratch must be challenging, it's good that the idea was resisted to refurbish the place to a "modern" standard and design the living daylight out of it. I also love the Elefant bar with oversized pictures of elefants and wooly mammoths - a very intimate space, a bit on the small side, but with lots of drinks and cocktails to choose from and a keenly priced food menu - the waiters did everything to keep their customers happy, though it was a very busy evening. Also recommended is the luxurious swimming pool.
Dear Travelbug-TRIP, great to hear that you had such a splendid stay at our hotel. Thank you so much for mentioning especially our Elephant Bar which is indeed a cozy spot to relax while enjoying a refreshing cocktail. And of course our pool area is worth a visit too. We do hope to welcome you again in near future! Kindest regards, Walter Hubel General Manager
the hotel is ok but the persons involved in this job are at very low level for to heat a plate of spaghetti i have wait 35 minutes in the breackfast the responsible was not in the position to receive an order for ONE OMLETTE at 6,45 minute and I have wait 30 minutes for this VERY BAD SERVICE !!!!!!!!!!!!!!!!!!!!!!! Crazy hotel
Dear Sir, thank you so much for taking the time to tell us about your visit at the Pullman Aachen Quellenhof. I am very sorry that your experience did not meet your expectations and I do apologize for all inconvenience you had during your stay. We take your comments seriously and please be assured that we are going to take appropriate measures to address the mentioned problems to our F&B department. Best regards Walter Hubel General Manager
A comfortable hotel in a good location. Good sized room on the top floor although the room was a little tired and would welcome some redecoration. Very helpful and friendly staff. Very quiet, not in the centre of town but close enough to walk to it (10 mins.).
Dear Chris G, We would like to thank you so much for your post at TripAdvisor. We are very happy to read that you had a good time with us and that you liked the room. Thank you again for sharing your experience and we hope that your next visit will be pleasant as the previous one, we are all looking forward to welcome you again very soon. Kind regards, Walter Hubel General Manager
The choice of meals on the main menu is too limited while the food itself is excellent. Also, the bar opens only in the afternoon and leaves no opportunity to meet friends in the hotel itself. Parking facilities are also perfectible.
Dear Jacfran, I would like to thank you for your comments on TripAdvisor. We strive to provide a superior service experience for every customer, therefore your feedback is very import to us. We appreciate your sharing your concerns and it is our hope that we will have the opportunity to welcome you back at the Pullman Aachen Quellenhof very soon. Kind regards Walter Hubel General Manager
After we were first given a terrible, small room on the 4-th floor, which had dirty walls and carpet, I asked to be given a 4 star hotel room, as booked! So, I finally got a decent room at the second floor, double sized compared to the first one. The furniture was still dated, but it was the same in the whole hotel, the armchairs from the breakfast room were also broken! Anyway, the breakfast itself was amazing, also the spa! I loved every minute spent in this "phantomatic" hotel, which I believe would have been an extraordinary place for Agatha Christie to be inspired for her novels! Ask for a park view room, except for the last floor.
Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Aachen Quellenhof. At Pullman we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the mentioned problems and prevent future occurrence. We appreciate your sharing your concerns and thank you for your positive comments in regard to the breakfast and our spa. It is our hope to welcome you again at the Pullman Aachen Quellenhof very soon. Sincerely Walter Hubel General Manager
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