Novotel World Trade Centre Dubai hotel

"Good location for exhibition"

2nd April 2012, Seoul

This hotel is good location for exhibition. It is right next to the Dubai World trade center.And workers are kind and well trained. But room is a bit small and there is no convenient store around. On the weekend, you will need to go far to find a place to eat.

Management responseGreetings from Novotel World Trade Centre Dubai! I would like to thank you for taking the time to share your comments concerning your stay with us.Your feedback is highly appreciated, we are currently congregating feedbacks from our guests to make sure we are taking every step to correct and improve the areas. Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement.We hope to have a pleasure to welcoming you again in the near future.Sincerely yours,Thierry BrinteGeneral Manager Novotel World Trade Centre DubaiEmail address: H5261-AM@accor.com
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"Stay at Novotel World trade centre Dubai - Jan/Feb 2012"

8th February 2012, Nice

Air conditioning was difficult to regulate and very noisy - hence sleep was impaired . Favorite guest desk was not manned on arrival and the check in was rather slow. The room rate durign the exhibition was very high and I do not believe the room was worth Dhs1500 per night. Breakfast was avarage.

Management responseGreetings from Novotel World Trade Centre Dubai! I would like to thank you for taking the time to share your comments concerning your stay with us.Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement.We hope to have a pleasure to welcoming you again in the near future.Sincerely yours,Thierry BrinteGeneral Manager Novotel World Trade Centre DubaiEmail address: H5261-AM@accor.com
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"Best blockout curtains"

17th January 2012, pamgaz, Canberra, Australia

Hotel was clean, neat and tidy. Staff was excellent and always tried to be helpful. Taxi was readily available and Metro only short walk which was easy to catch and staff helpful.Breakfast bar was good but there was no fruit eg.bananas or whole fresh fruit. Check in and out easy and relatively quick. Air conditioner worked and hotel facilities were well maintained. There was a private function on one evening in the pool area but it was all cleaned up by next morning. Beds were hard but comfortable and carpet is due for replacement but still clean. Best blockout curtains ever!!!!!! Hotel runs shuttle bus to a couple of the malls which are on time and easy to catch. Hotel could have a few more pamphlets availablr for guests but conciege was helpful with bookings.

Management responseGreetings from Novotel World Trade Centre Dubai! I would like to thank you for taking the time to share your comments concerning your stay with us.I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Your comments is highly appreciated, positive feedback from satisfied clients is our greatest reward - thank you. Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. We look forward to welcoming you again at Novotel WTC.Sincerely yours, Thierry BrinteGeneral Manager Novotel World Trade Centre DubaiEmail address: H5261-AM@accor.com
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"Good Location, but terrible service and staff."

16th January 2012, Melbourne, Australia

I've Been to many Accor hotels and I am a advantage plus platinum member. With my all experience this is the worse hotel of all. There is no doubt that staff has no clue about right from the front desk to restaurant and house keeping. Reservation details were correct but staff couldn't read it properly and the result is no breakfast.Guest services is all about being not there and smoking outside. Room services deliver wrong food and restaurant has the same food over 7 days on breakfast. And not to mention the restaurant staff attitude before the seating.Avoid this hotel at any cost.!!

Management responseGreetings from Novotel World Trade Centre Dubai! I would like to thank you for taking the time to share your comments concerning your stay with us.On behalf of the Hotel Team, I would like to apologize for the fact that your expectations were not met and for the inconvenience caused. The services we provide played an essential role in making our guests’ visit memorable and kindly note that this is not indicative of the standards we aspire to offer. The Department Heads have been informed and measures have been taken in order to avoid similar situation in future.Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement. We hope to serve you better in your future visit with us.Sincerely yours,Thierry BrinteGeneral Manager Novotel World Trade Centre DubaiEmail address: H5261-AM@accor.com
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"Novotel WTC Dubai"

10th January 2012

My family and I had a pleasant stay with excellent hospitality from all Novotel WTC staffs:-Front Desk, Services, Pool, Restaurant, Concierge, and Bell Captain. This is our second trip to Dubai sine 2010 and we chose to stay on both the times at Novotel WTC

Management responseGreetings from Novotel World Trade Centre Dubai! I would like to thank you for taking the time to share your comments concerning your stay with us.I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Your comments is highly appreciated, positive feedback from satisfied clients is our greatest reward - thank you. Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. We look forward to welcoming you again at Novotel WTC.Sincerely yours, Thierry BrinteGeneral Manager Novotel World Trade Centre DubaiEmail address: H5261-AM@accor.com
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"Good location but slow/poor service"

6th January 2012, Paris, France

Service was terrible, TV didn't work, manager said he would send us arabian sweets as I am a platinum member but we never received anything. The concierge insisted I get my hair done at the hotel salon and lied about their opening time (I really needed to get my hair done at 9 AM as I had to leave but the salon only opened at 10). The valet service is too slow.

Management responseGreetings from Novotel World Trade Centre Dubai! I would like to thank you for taking the time to share your comments concerning your stay with us.On behalf of the Hotel Team, I would like to apologize for the fact that your expectations were not met and for the inconvenience caused. The services we provide played an essential role in making our guests’ visit memorable and kindly note that this is not indicative of the standards we aspire to offer. The Department Heads have been informed and measures have been taken in order to avoid similar situation in future.Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement. We hope to serve you better in your future visit with us.Sincerely yours,Thierry BrinteGeneral Manager Novotel World Trade Centre DubaiEmail address: H5261-AM@accor.com
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"Logic choice."

8th October 2011

Nice and clean hotel almost good access to west side of dubai which normaly i am intersted in , staff were friendly, if u are searching for a logic hotel and u have your own car that is the one !In case u want to have easy acess to hurt of city then, there is another Novotel .

"Great location, lovely hotel, exceptional service - rooms a little small for a family"

1st August 2011, RMACH, Riyadh, Saudi Arabia

We are always happy with Novotel Hotels. The room was classed as family although a little small for the four of us (using sofa bed- time now for us to consider getting adjoining rooms).The location is great - about a 3 minute walk to the Metro train station. There is also a complimentary shuttle bus to the major shopping malls. The breakfast was excellent.Service at the poolside was great (light meals, drinks)Very friendly staff - helpful.

"rating hotel"

18th July 2011, al khobar

the services has given by the hotel was gud, but rates in the restarunt was littil bit high, please provide quality food at reasonable rate. Internet facility was not up to the mark, please try to incerease the quality of internet.

"Novotel Dubai"

27th April 2011, London

Great location, good hotel offering fair value, Internet connection quite expensive, but I always use this hotel when in Dubai, my 5th stay. Another plus point all taxi drivers know where it is, not the case with most places in Dubai. Note they no longer operate an airport shuttle, bu taxi some 25 AED.

"Business done at leisure !"

14th February 2011, Bangalore

I enjoy the ambiance of Novotel WTC always. Clean and neat Rooms . My only concern is very poor internet in the room.