Novotel Santiago Vitacura 4 stars

Customer review rating (ALL Rating) 4.3/5 1,428 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Children under 16 years of age stay free with parents.

  • Pet-friendly hotel, with rates.

  • 7-minute drive to the UN building.

  • 16 minutes by car to the Historic Center.

  • 20 minutes from Comodoro Arturo Merino Benitez International Airport

Our accommodation(s)

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Hotel location

Novotel Santiago Vitacura

Av. Américo Vespucio Norte 1630, Vitacura
7630340 SANTIAGO
Chile

GPS:-33.399555, -70.587833

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 365

Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,428 reviews

TripAdvisor Rating  4.0/5  1,153 reviews

Nice stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Nice and quiet. Service is great and very courteous. But the bathroom setting is very awkward and it is so hard to take a shower without backward space for a tall man. I almost broke the plastic glass on the bathtub.

Lovely hotel with very helpful staff.

Customer review rating 4.5/5

Kay Couples - Confirmed reviews ALL

Stayed for two nights prior to boarding a cruise and we thoroughly enjoyed our stay. The room was large with two very comfortable beds and a good bathroom. The shower was the most powerful I have ever used!! Everwhere in the hotel was clean and the staff were very helpful. The food was very good, but it would have been helpful to have more dairy free options. There is refurbishnent taking place but this did not affect our stay.

Esteemed Mrs. F. We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so glad to see that you enjoyed our water refill spot in the lobby; we are seeking to eliminate the single-use plastic and our way to support that is to bring free, fresh water to everyone that wants to join our journey just by reusing their bottles. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felipe Velásquez Quality Manager at Novotel Santiago Vitacura

Bad conditions

Customer review rating 1.5/5

Robert Families - Confirmed reviews ALL

Hotel bathroom not working properly. With moisture and spots everywhere in bathroom.

Dear Robert C., Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also I want to thank you for mentioning people from our staff -José in this case- that did his best to make your stay as comfortable as possible, we will let him know. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felipe Velásquez Quality Manager at Novotel Santiago Vitacura

Terrible experience

TripAdvisor rating 1.0/5

johndI2621EA TripAdvisor review

In my opinion you should avoid this hotel. We arrive with great expectations and this hotel met none of them. Room looks like something from the 1960's and looks as f it has not been cleaned since. A disgusting shower tray and hairs hanging off the shower pipe in the bath. None of the staff speak English , if you are English avoid because ordering anything is impossible . Restaurant staff just point to a QR code and say order. I had a burger in the restaurant and was ill all night, we hear others were not well either. staff in this hotel do not care .. I review lots of places and usually do not do negative, but for this hotel I make an exception

TERRIBLE BATH

Customer review rating 1.0/5

Shirley A. L. D. S. Business - Confirmed reviews ALL

The shower never got hot, even though I asked at reception

Dear Aparecida Louren S. Shirley, Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we already took the appropriate measures to address the problem regarding the hot water in the shower and prevent future occurrence on this matter. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felipe Velásquez Quality Manager at Novotel Santiago Vitacura

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Other web-users rate our hotel

  • 361 reviews 9.1/10 Location
  • 727 reviews 5.4/10 Room
  • 725 reviews 8.1/10 Service
  • 19 reviews 7.3/10 WiFi
  • 301 reviews 8.8/10 Breakfast
  • 196 reviews 5.6/10 Cleanliness
  • 102 reviews 7.8/10 Pool

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