Hotel - Novotel Bilbao Exhibition Center
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Novotel Hotel

Novotel Bilbao Exhibition Center Hotel

Rio Castanos, 2  HBI01189 
48903  BARAKALDO
SPAIN

811 reviews
TripAdvisor Rating Based on 811 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 21  EUR
  • Outdoor unheated pool
  • Boat excursions  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 21  EUR
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Outdoor unheated pool
  • Boat excursions  (Nearby)
  • Football  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 203 rooms
  • 145 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 83 family rooms
  • 20 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Bilbao Exhibition Center

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 811 reviews

Jpkh3 2016/07/15
« Another good stay at a reliable hotel. »

For the fourth time in a year we stayed here, with our dog, before getting the ferry to the UK. The staff are always friendly - the breakfast buffet is superb. A good pet friendly hotel with safe parking.

Lafleurie68 2015/05/23
« Reception and Friendly TEAM »

Service minded and very professionnnal, the reception desk was extremly caring and concern thus my late arrival at the Bilbao Airport. Gives alead for my Parking Car, and finish the check in by offering me as Memeber of Accor group a nice refreshing glass of wine. Thanks special to Ander.

GMNovotel5218, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for having taken the time to share your views on your recent stay with the rest of the Tripadvisor community. We are always willing to receive them as they help us improve our standards. I am glad to read that you were happy with our Reception staff and that they looked after you as expected during your stay. I will make sure to pass your comments to them and congratulate them as deserved. Once again, thank you for your comments and we look forward to welcoming you back to Novotel Bilbao Exhibition Center Sincerely Jorge Lepe Muñoz Director General

AitorBtd 2014/10/25
« A normal Novotel, but with poor WiFi and average service »

The hotel is OK. Rooms in the usual Novotel design (not renewed yet to the new "superior" standards found in other Novotels). WiFi was unusable in our junior suite and poor elsewhere, and service depended on the employee - a breakfast cook prepared egg white omelettes for my wife in the weekend, but another one, a lady, refused to do so during the weekdays - go figure. Dishes could be cleaner.

NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for having taken the time to share your feedback further to your recent stay at our hotel. We value all guests comments as they always help us to keep on improving our standards. We have taken good note of your comments in order to improve our consistency and would also like to confirm that we will be soon upgrading our wifi service to increase the quality of the connections. Once again, thank you for your feedback and we look forward to welcoming you back to our hotel in the near future Sincerely Jorge Lepe Muñoz General Manager

1Hengeloor 2014/08/18
« Great hotel »

We had a very pleasasnt stay at this Novotel. The staff was very nice and helpfull. The hotel was good equiped. The breakfast was excellent and the drinks served well. We went to downtown Bilbao for tapa's so we don't know about diner but it is probably also good. The swimming was a bit to cold. But the good thing was that there was lifeguard present.

NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for taking the time to share your opinion further to your stay in our hotel with the rest of the Tripadvisor community. Comments are very important to us as we want to keep on improving our level of services. We are happy to read that you enjoyed our hotel, and valued the helpfullness of our staff as well as our restaurant as we do dedicate a lot of our efforts into it. Thank you again and we look forward to welcoming you back to our hotel in the future. Jorge Lepe Muñoz General Manager

WillNorthIAm 2014/08/13
« Worst experience in Accor Hotel »

Reception, room etc fine. Dinner in Restaurant appalling, only good point one excellent member of staff who tried very hard to rescue the situation. Breakfast very average and staff inattentive and rude.

NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for taking the time to give us your feedback further to your recent stay with us. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I was dissapointed to read that you the dinner you had during your stay was not to your satisfaction and would like to apologize for the inconveniences it may have caused. Please rest assured we will review the procedures in order to make sure we prevent this situation from happening again. Once again, please accept my apologies and I hope you can give us another opportunity in a future visit to the area. Jorge Lepe Muñoz General Manager

Tourist901 2014/07/26
« Tourist »

Good accommodation and helpful staff. Desk staff had good English. Hotel facilities are good, including free internet and swimming pool. Underground car park has lift to hotel but hotel not easy to find.

NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for your kind feedback and for taking the time to share with the Tripadvisor community. We are pleased you enjoyed our stay and the service offered by our staff and that you have appreciated our free wifi service and swimming pool. Regarding the directions to the hotel, ufortunately we are only allowed by the Town Hall to place a few signs in the neighbourhood and sometimes they proof not very helpful. On our web page guests can find our GPS coordinates in order to find easily the hotel. Once again thank you for your comments and we look forward to welcoming you back to Novotel Bilbao Exhibition Center. Regards Jorge Lepe Muñoz General Manager

Milen D 2014/07/11
« Good Hotel to Stay in Bilbao Area »

My family and I used this hotel as a base to explore the greater area of Bilbao. It is well connected - only if you have a car. Parking is a little big expensive, compared to the price of room. Sofabed

NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for taking the time to give us your feedback further to your recent stay at our hotel. We use all the comments we receive from our guests to keep on improving in the future. We appreciate your remark concerning our location as we are indeed well connected to visit Bilbao and surroundings by car as well as being just a 12 minutes walk to the tube station that takes you to Bilbao in approximately 15 minutes. Thank you again for your comments and we look forward to welcoming you back to our hotel in the near future. Jorge Lepe General Manager

ArtyA2013 2014/06/16
« Professional and helpful »

The reception staff were very helpful when we had a non-smoking room which smelled of smoke. They gave us a guided choice of 3 rooms and we were able to find a smoke free, cool and quiet room, which was well placed for transport links.

NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for your time and for sharing your feedback with us. We are always eager to hear from our guests in order to keep improving our services and standards. I am happy to read that our Front Desk staff took care of the problem faced upon your arrival and that we could finally accommodate you into an smoke free room that facilitate your rest during your stay. Thank you again and we look forward to welcoming you back to our hotel Jorge Lepe General Manager

Martin97uk 2014/03/28
« Fine hotel in Barakaldo »

I regularly visit this hotel on short business trips. It has never disappointed. I always get a polite and efficient welcome and the rooms are comfortable. Breakfast buffet is very good - both variety and quality. Internet access is good and reliable. Location is only ideal if you are going to the exhibition centre or, like me, you are visiting a nearby business.

NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for your positive comments further to your recent stay in our hotel. We appreciate you have taken the time to share your feedback with future users of our hotel. We look forward to welcoming you back to Novotel Bilbao Exhibtion Center Sincerely Jorge Lepe Muñoz General Manager

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