Hotel Novotel Bilbao Exhibition Center
Rio Castanos, 2
Rio Castanos, 2
The 4-star Novotel Bilbao Exhibition Center hotel is situated opposite the BEC in the Megapark shopping area, 10 minutes from Bilbao city center and 9.3 miles (15 km) from the airport. The hotel has 203 rooms, 73 of which are family rooms. There are also connecting rooms and Junior Suites, which are ideal for weekend getaways or time together as a family. The hotel has a restaurant serving Mediterranean cuisine, an outdoor pool, Mac web corner, free WIFI and paying car park. Pets are welcome.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key
Fast check-out: Simply return your key
GPS : 43.286726, -2.998259
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Spacious and stylish, the Suite features two rooms plus bathroom with tub and shower. Exclusive services include: 2 LCD TVs, WIFI, Nespresso machine, complementary water, safe, minibar and bathrobe. Queen-size bed and sofa bed. Up to 2 adults & 2 children
Modern and spacious room with queen-size bed, sofa, ergonomic desk, LCD TV, WIFI, safe, minibar and complementary tea and coffee. Bathroom with tub, shower and hair dryer. For up to 2 adults and 2 children
Enjoy the new restaurant concept for Novotel. Open kitchen, pleasant atmosphere, Spanish specialities based on healthy fresh seasonal produce.
A pleasant environment in which you can take advantage of our express breakfast options, traditional "pintxos" or enjoy something from our selection of pastries.
Reviews collected from customers who booked on AccorHotels.com
Service minded and very professionnnal, the reception desk was extremly caring and concern thus my late arrival at the Bilbao Airport. Gives alead for my Parking Car, and finish the check in by offering me as Memeber of Accor group a nice refreshing glass of wine. Thanks special to Ander.
Thank you for having taken the time to share your views on your recent stay with the rest of the Tripadvisor community. We are always willing to receive them as they help us improve our standards. I am glad to read that you were happy with our Reception staff and that they looked after you as expected during your stay. I will make sure to pass your comments to them and congratulate them as deserved. Once again, thank you for your comments and we look forward to welcoming you back to Novotel Bilbao Exhibition Center Sincerely Jorge Lepe Muñoz Director General
The hotel is OK. Rooms in the usual Novotel design (not renewed yet to the new "superior" standards found in other Novotels). WiFi was unusable in our junior suite and poor elsewhere, and service depended on the employee - a breakfast cook prepared egg white omelettes for my wife in the weekend, but another one, a lady, refused to do so during the weekdays - go figure. Dishes could be cleaner.
Thank you for having taken the time to share your feedback further to your recent stay at our hotel. We value all guests comments as they always help us to keep on improving our standards. We have taken good note of your comments in order to improve our consistency and would also like to confirm that we will be soon upgrading our wifi service to increase the quality of the connections. Once again, thank you for your feedback and we look forward to welcoming you back to our hotel in the near future Sincerely Jorge Lepe Muñoz General Manager
We had a very pleasasnt stay at this Novotel. The staff was very nice and helpfull. The hotel was good equiped. The breakfast was excellent and the drinks served well. We went to downtown Bilbao for tapa's so we don't know about diner but it is probably also good. The swimming was a bit to cold. But the good thing was that there was lifeguard present.
Thank you for taking the time to share your opinion further to your stay in our hotel with the rest of the Tripadvisor community. Comments are very important to us as we want to keep on improving our level of services. We are happy to read that you enjoyed our hotel, and valued the helpfullness of our staff as well as our restaurant as we do dedicate a lot of our efforts into it. Thank you again and we look forward to welcoming you back to our hotel in the future. Jorge Lepe Muñoz General Manager
Reception, room etc fine. Dinner in Restaurant appalling, only good point one excellent member of staff who tried very hard to rescue the situation. Breakfast very average and staff inattentive and rude.
Thank you for taking the time to give us your feedback further to your recent stay with us. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I was dissapointed to read that you the dinner you had during your stay was not to your satisfaction and would like to apologize for the inconveniences it may have caused. Please rest assured we will review the procedures in order to make sure we prevent this situation from happening again. Once again, please accept my apologies and I hope you can give us another opportunity in a future visit to the area. Jorge Lepe Muñoz General Manager
Good accommodation and helpful staff. Desk staff had good English. Hotel facilities are good, including free internet and swimming pool. Underground car park has lift to hotel but hotel not easy to find.
Thank you for your kind feedback and for taking the time to share with the Tripadvisor community. We are pleased you enjoyed our stay and the service offered by our staff and that you have appreciated our free wifi service and swimming pool. Regarding the directions to the hotel, ufortunately we are only allowed by the Town Hall to place a few signs in the neighbourhood and sometimes they proof not very helpful. On our web page guests can find our GPS coordinates in order to find easily the hotel. Once again thank you for your comments and we look forward to welcoming you back to Novotel Bilbao Exhibition Center. Regards Jorge Lepe Muñoz General Manager
My family and I used this hotel as a base to explore the greater area of Bilbao. It is well connected - only if you have a car. Parking is a little big expensive, compared to the price of room. Sofabed
Thank you for taking the time to give us your feedback further to your recent stay at our hotel. We use all the comments we receive from our guests to keep on improving in the future. We appreciate your remark concerning our location as we are indeed well connected to visit Bilbao and surroundings by car as well as being just a 12 minutes walk to the tube station that takes you to Bilbao in approximately 15 minutes. Thank you again for your comments and we look forward to welcoming you back to our hotel in the near future. Jorge Lepe General Manager
The reception staff were very helpful when we had a non-smoking room which smelled of smoke. They gave us a guided choice of 3 rooms and we were able to find a smoke free, cool and quiet room, which was well placed for transport links.
Thank you for your time and for sharing your feedback with us. We are always eager to hear from our guests in order to keep improving our services and standards. I am happy to read that our Front Desk staff took care of the problem faced upon your arrival and that we could finally accommodate you into an smoke free room that facilitate your rest during your stay. Thank you again and we look forward to welcoming you back to our hotel Jorge Lepe General Manager
I regularly visit this hotel on short business trips. It has never disappointed. I always get a polite and efficient welcome and the rooms are comfortable. Breakfast buffet is very good - both variety and quality. Internet access is good and reliable. Location is only ideal if you are going to the exhibition centre or, like me, you are visiting a nearby business.
Thank you for your positive comments further to your recent stay in our hotel. We appreciate you have taken the time to share your feedback with future users of our hotel. We look forward to welcoming you back to Novotel Bilbao Exhibtion Center Sincerely Jorge Lepe Muñoz General Manager
The hotel is really good, the blance price/quality is very high. The location is perfect for both Bilbao and surrounding areas. Underground is very close. Close to highway exit, good breakfast and various.
Thank you for your positive feedback shared further to your recent stay in our hotel. Your comments are highly valued and we look forward to welcoming you back to Novotel Bilbao Exhibition Center Jorge Lepe Muñoz General Manager
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