Hotel - Mercure Rio de Janeiro Arpoador Hotel
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Mercure Hotel

Mercure Rio de Janeiro Arpoador Hotel

Rua Francisco Otaviano 61  Copacabana 
22080040  RIO DE JANEIRO
BRAZIL

750 reviews
TripAdvisor Rating Based on 750 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Wheelchair access
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Wheelchair access
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

All apartments are decorated in a modern style, with a comfortable bedroom, lounge, desk, air conditioning, balcony, fitted kitchen, LCD TV, Wi-Fi Internet, safe and voicemail.

  • 52 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • TV with VCR
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Printer
    • Computer
    • Fax machine
    • Minibar
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for Mercure Rio de Janeiro Arpoador Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 750 reviews

raquelribeirogomes 2016/10/06
« Very Good! »

We went to Rio for celebratting my sister's birthday. Is was amazing experience! The location of the hotel is excelent! Pretty close to Ipanema and Copacabana's beathes, Garota de Ipanema's Park and Arpoador are just a few steps distant. It is possible to go walking to General Osorio station and to Rodrigo de Freitas Lake. The breakfast is wonderful, with diferent kind of fruits, juices, cheeses and brads. The staff is friendly. Our room was very confortable and clean. I just missed protective screens on the windows since we were traveling with small kids. We surely recommend this hotel.

Priscila M, General Manager at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Raquel, Thank you for sharing your experience at Mercure RJ Arpoador. The coffee shop team sends regards and are very pleased with your kind words. Will be a pleasure to welcome your family again. Sincerely, Priscila Machado General Manager

filolima 2016/09/21
« friendly »

The hotel is well located and the breakfast is really good. staff is gentle en helpful. The rooms need some rennovation,andr the air conditioning was not working well,but I was told they have already started the remodelling. Also, the welcome drink was just for the le accor member and so I didn't have it for I think it's very unfair if the drink is not offerd to the roommate. It's embarassing to share the room with a friend and only you get a drink...

Claudio S 2016/03/16
« A nice hotel in a very good location »

This hotel is ideally located in between Copacabana and Ipanema, so it is very easy to go to the beach (or restaurants, or bars, etc.) in both of the above. It has very friendly and welcoming staff and comfortable rooms, with a nice kitchen corner, a living room, a bathroom + shower, and bedroom. It also has a swimming pool (strangely thin and long) and a sauna. I would recommend it because of its position mainly, but in general I had a nice stay overall (I stayed for 6 days).

Priscila M, General Manager at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Mr Claudio, We very much appreciate your comments regarding your stay at the Mercure Rio De Janeiro Arpoador Hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wayne G 2016/03/12
« Poor in Arpoador »

The first room I was given had no less than 6 major issues. The sliding glass door did not CLOSE let alone secure, the AC did not work, the safe did not work, the TV's did not work. The lights did not work and bulbs were missing. They advertise as having kitchenettes but the stove did not work and the only equipment were two plates, two forks and two knives. Nothing to cook with! I was UPSET. They moved me to a newly renovated "proto-type" room. That they said they had checked. Here there was NO stove or cooking, the room had been painted and refinished but the AC could not be controlled. No mater what setting it produced the same temp, VERY COLD. Not a single written instruction on how one might use the AC remote. The safe did not work in this room either. They said that they had checked it but would do so again. They didn't, the safe NEVER worked. the faucet on the bathroom sink was falling off and the spray bidet leaked all over the bathroom floor. so i shut it off, the cleaning staff turned it back on each day so i came back to a wet bathroom floor each day. I prepaid for the full 7 day week which was a supposed 40% discount and I still did NOT get my money's worth. Well never again and never at a Mercure again. I got better value at a Motel 6 at least there they leave the light on for you!

Priscila M, General Manager at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Mr. Wayne, Thank you for taking the time to tell us about your experience at the Mercure Rio De Janeiro Arpoador Hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

HerrPot 2015/10/26
« A good hotel for those who love the beach »

Mercure Arpoador is a very good hotel for those who want to visit Rio and stay close to the beach (Arpoador, Ipanema, Leblon). However, the cheapest rooms are too close to the street, so noise is an issue, as isolation is inefficient. And the bathrooms could be better. They are a bit small, the washbasin is tiny, and the toilet paper is of poor quality.

Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Arpoador. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiane Ramos General Manager

LuisMontreal 2015/09/16
« Good location. Needs some SERIOUS renovations. »

A reasonably priced hotel at a GREAT location. Clean, comfortable, good service... That's all that can be said. SMALL breakfast room with a rather nice inner court terrace. I would say the ENTIRE hotel needs to go through renovations.

Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador. The hotel is going to be refurbished soon in the common areas and apartments and the renovation is planned to begin until the end of the year. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatiane Ramos General Manager

franquinha79 2015/09/04
« Rio - pleasure visit for 5 »

This hotel is in an excellent location, has beautiful rooms, and outstanding service. We booked two rooms (3 people, 2 people, all family members), and our rooms had a great set-up of kitchen area, desk/living area, bathroom, and bedroom. The furnishings were nice, the amenities were great, and the composition and layout of the rooms were wonderful. We enjoyed being close to the Copacabana beach and to nearby restaurants and markets. If we return to Rio, this hotel is most definitely on our list. My husband is Brazilian (and I am an American), and this hotel satisfied both of us well.

Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Arpoador. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiane Ramos General Manager

ALCP 2015/07/23
« Great weekend with friends »

After searching many hotels and locations in Rio seeking for the right cost/benefit location and comfort, Mercuri Arpoador shown to be the right choice. Right in the middle between Copacabana and Ipanema you can enjoy beach, restaurants and night life in a walking distance from the hotel. Rooms are comfortable and they are rennovating to make the experience even better.

Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, We very much appreciate your review regarding your stay at the Mercure Rio de Janeiro Arpoador. It is always a pleasure to receive positive feedback! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiane Ramos General Manager

500detlef 2015/05/20
« Worthwhile Staying »

Aparthotel is located very conveniently between Copacabana and Ipanema. Staff is very helpful. Replacement of beverages and making up room could be a bit faster or, in any case, communication with front desk will help.

Tatiane R, Gerente geral at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Arpoador. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiane Ramos General Manager Mercure RJ Arpoador

RobRoyS_oPaulo 2015/04/20
« Could be improved »

We have already stayed at this hotel some time ago, matter of fact in the same room we were allocated this time, and to our surprise no improvements were made in small maintenance items, for instance, the bathroom door has no key and features a hole where the key should fit, some drawers were loose, and thge air conditioning unit blows cold air right on top of the sofa of the sitting room. All these were noted in our previous stay but nothing has been done yet. On the other hand, very helpful staff, excellent location, free garage parking and a nice breakfast make up for these problems.

Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Rio Janeiro Arpoador. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'd ike do share with you that the hotel is starting a renovation in apartments and areas to attend you with more comfort and modernity. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatiane Ramos General Manager

Lorenzo76pau 2015/04/02
« poor rooms furniture outdated - full of ants in the room »

house keeping is bad - old towels full of ink on it - many ants in the room - really outdated this hotel need to be closed and refurbished. the location is good - receptionist not very willing to help

Tatiane R, Front Office Manager at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabiane Corrêa

ytsak 2015/03/16
« Moderate hotel »

Unfortunately the hotel go for the worse and every time I stay there I think is worse than the previous one. Although I am a holder of the platinum card, of Le club accorhotels, in the reception not offered me a room upgrade, neither a welcome drink. The room seemed very old, the aircondition in the living room didn't work. The next day, I left early in the morning and returned back in the room late night. I found the room service tray, which I had used the night before with leftovers be on the coffee table. They forgot to replace the personal amenities in the bathroom. For me personally, when I spend great time of my life at hotels, the stay was disappointing.

Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatiane Ramos Manager Mercure RJ Arpoador

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