Hotel address189 Sukhumvit Road Soi 13-15
Klongtoey Nua Wattana
How to reach the hotelGPS :N 13° 44' 23.17'' E 100° 33' 27.68''
Contact the hotel
- Tel. (+66)2/1269999
- Fax. (+66)2/1269998
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Sofitel Bangkok Sukhumvit - hotel reviews in Bangkok
Hotel code: 5213
Accorhotels.com customer reviews in partnership with TripAdvisor
"Claen hotel in a convenient location"
17th September 2013
We had some problem in checking in initially but as soon as Charlie took over to handle our reservation (quite complicated as we had different names booking on different dates) everything was smoothened out very quickly. Charlie you are they man! Everything about the room was good except it was too dark for our liking. another negative point was when we requested for an adaptor it didn't arrive. we had to ask again the next day.We stayed over at Sofitel So before moving over to Sukhumvit. it was a better experience. the mini bar was free and both rooms had fruit basket on arrival whereas Sukhumvit was inconsistent...only 1 room had fruits. this is a minor thing so no worries. Charlie made up for all the unpleasant things that had happened. thank you Charlie.View management response »
Management responseDear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at the Sofitel Bangkok Sukhumvit.I would like to sincerely apologize on behalf of the team for the inconsistency of service you received during your stay. I am glad however to hear that Khun Charlie was able to assist you and able to make up for the negative points. With your valuable comments, this will help us improve our products and services in order to create a wonderful and memorable experience for every guest. Again, please accept our apologies. We hope that you will consider staying at the Sofitel Bangkok Sukhumvit again so that we may show you the gracious hospitality and superb service for which we are known for.Sincerely,Christian SchlegelHotel Manager
15th September 2013, knpc_engr, Kuwait City, Kuwait
one of the best hotels in bangkok. excellant location near to all interesting areas. friendly staff. clean room. near to sky train station. one of the best malls is around five minutes walking. various resturant and intertainment location are withen walking distance. adjust to seven eleven market.View management response »
Management responseDear knpc_engr,Thank you for taking the time to write a review regarding your experience at the Sofitel Bangkok Sukhumvit.We are glad to hear that you enjoyed your stay with us. Indeed our hotel is located on Sukhumvit road, one of the best locations of Bangkok.Thank you again for your comment and we very much look forward to welcome you back at our property. Sincerely,Christian SchlegelHotel Manager
12th September 2013, SinggahsanaLodge, Kuching, Malaysia
Generally a good centrally hotel in the Sukhumvit night spots area. Being new its clean and fresh with enthusiastic staff members. Toilet cubicle in the bathroom is rather tight. Overall a good stay for us.View management response »
Management responseDear SinggahsanaLodge,Thank you for sharing your experience regarding your stay at the Sofitel Bangkok Sukhumvit on Tripadvisor. We are pleased to hear that you had a good stay with us. We are sorry to hear that you found the toilet in the room was a bit small. We have noted on this point you have raised. With your valuable comments, this will help us improve our products and services in order to create a wonderful and memorable experience for every guest. We look forward to welcoming you back at the Sofitel Bangkok Sukhumvit.Sincerely,Christian SchlegelHotel Manager
"Instant comfortable feeling!"
8th September 2013, listiani_aslim, Jakarta, Indonesia
The first impression of the hotel is so great, though it needed effort to find out the location. (the sign of SOFITEL is so small and the color of the sign is hard to attract sight easily)The staffs welcome us very nicely and very efficiently. The service is great and the room is so great! I usually need some time to feel comfortable at a hotel room, but Sofitel gives me the instant comfortable feeling once I get in! The best sleep ever in the cozy room, during my 5 days journey in Bangkok! Hoping to come back there for more great experience!View management response »
Management responseDear listiani_aslim,Thank you very much for taking the time to write this very nice comment about your recent stay at the Sofitel Bangkok Sukhumvit. We are delighted to hear you had a great time with us and are glad you felt comfortable instantly when entering in our room. I would like to apologize for the inconvenience caused to find our hotel.We are looking forward to the pleasure of welcoming you back at the Sofitel Bangkok Sukhumvit.Sincerely,Christian SchlegelHotel Manager
"Good location, excellence service"
8th September 2013, Rrhardiman, Tangerang, Indonesia
Near to Nana BTS station, its easy to go to anywhere. The staff are helpful and do their best to make our stay enjoyable. The room is nice and clean, especially the bed, soft and comfortable. This hotel is good both in service and location.View management response »
Management responseDear Rrhardiman,Thank you for taking the time to write this nice review on Tripadvisor.We are glad to hear that you had an enjoyable stay with us at the Sofitel Bangkok Sukhumvit.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Christian Schlegel Hotel Manager
7th September 2013, robomanhk, Hong Kong
Very impressive stay. 5-star services offered by a strong team of hotel staff that are customer oriented. I booked twin bed room but asked for king size bed when placing order. The front desk staff proactively upgraded me to a bigger room with king size bed, huge TV and bose hifi. Room is quality decorated and sound proof. Welcome drink & cold towel were other small thing that exceeded my expectation. Sung was the staff that guided me to the room. He was very friendly & helpful too. Hotel location is very good as it is 5-min walk to one of the 2 BTS station. The new shopping mall Terminal 21 is also 5-min away. Really love to return for another stay in future.View management response »
Management responseDear Robomanhk,Thank you for taking the time to share your experience at the Sofitel Bangkok Sukhumvit.We are glad to hear that you had a pleasant stay with us. I will share your positive comment with Sung and the rest of our team. Our ambassadors are well-trained to deliver uttermost service to ensure guest comfort and to satisfy our guest needs. We look forward to welcome you back to our establishment for your next trip to Bangkok. Sincerely,Christian Schlegel Hotel Manager
6th September 2013
I have a good time staying in the Sofitel Sukhumvit hotel.Great location walking distance to the BTS and lots of shopping mall around.Rooms are great and the staff are always smiling and helpful which make me feel welcome.Is a great hotel for value.View management response »
Management responseDear Valued Guest,Thank you for taking the time to share your experience regarding your recent stay at the Sofitel Bangkok Sukhumvit.We are pleased to hear that you enjoyed your stay and had a good time with us.We all look forward to welcome you at our property.Sincerely,Christian SchlegelHotel Manager
"Excellent Oasis in busy City"
5th September 2013, Robert_and_Sue, Noosa, Australia
My wife and I have stayed here several time now and always choose this for our retreat when in Bangkok and we want a hotel near the shops and the vibrant part of the city.The Club rooms are fantastic and the service always excellent. The pool area is lovely and quiet and comfortable above the city.The butler charming ....what more can we say.....looking forward to our return.......View management response »
Management responseDear Robert_and_Sue Thank you for your loyalty to choosing the Sofitel Bangkok Sukhumvit. We are delighted to hear that your wife and you like the club room we offered during your visit, the excellent service you received and our lovely swimming pool.We are looking forward to the pleasure of welcoming you back at the Sofitel Bangkok Sukhumvit.Sincerely,Christian SchlegelHotel Manager
"A pleasant, grand hotel with some disappointment on my recent stay"
3rd September 2013, diversam67, singapore
I just stayed at Sofitel Sofitel Bangkok Sukhumvit on the 30 August to the 1st Sept recently. I choose this hotel on my birthday (31st August) as my last stay in the same hotel in Jan 2013 was a very pleasant one. In Jan 2013, I love the room layout which has a bathtub that is position diagonally so that I can watch TV from the bath room or in bed. The rooms offers smart tv for you to surf the web and access to emails. However, the recent stay was disappointing : 1) The breakfast served on the 2nd floor has flies near food at several section of the buffet - I saw flies 3 times at the separate location : salad, cooked food and and the cereal sections. 2) My room - the hot water was not working and on entering the toilet for the first time, there was a strange smell. The first night I had to shower in cold water and reported the matter on the 2nd day. They had someone to fix it when we are out but the hot water was better but not consistent - sometimes you have to wait like 2 -3 mins for the rain shower to warm up. 3) The lady at the check in reception was very friendly and she offer to give us a very nice room on the high floor. She gave us a room at 26xx. However, when I told her that I have a late flight on 1st sept and ask for late check out at 4pm, she spoke to a gentlemen at the reception in Thai (which I don't understand). That guy apparently instructed her to offer a late check out at 1,700 baht more and it comes with breakfast for 2. When I declined to pay extra, the lady spoke to the guy in Thai again and this time the guy instructed her something and they change our first room to another room. The incident makes me feel the following : - I have been switched to another room since I decline the offer to accept the offer to pay 1,700 baht more. To me it is a smelly room and the warm shower wasn't working - so it is not acceptable standard. The room was smaller than the one i stay in Jan 2013 even though I pay for the same Deluxe room. - it is rude to speak in another language which I dont understand. At least the guy at receptionist could have just tell me directly what is on his mindFrom the 28 to 30 August, I was staying at Hotel Vie in Bangkok and even though their room rates were lower but their staff services was fantastic and rooms was clean. Overall, it was an unpleasant birthday experience.View management response »
Management responseDear diversam67,Thank you for sharing with us your experience you had during your stay at the Sofitel Bangkok Sukhumvit. I’d like to sincerely apologies for all those inconveniences you had to go through. These incidents clearly don’t reflect what we are committed to deliver to each and every one of our guest, namely Service Excellence. I have made good note of all the points raised by you and I shall personally ensure they will be reviewed with each department head followed by a swift rectification plan.I am truly sorry that we have let you down on your important occasion. I totally understand that what counts most is the first impression and if this moment is missed it’s going to be very challenging to change ones impression. Nevertheless, comments such as yours, will make us work even harder. I can assure you, the commitment from the team and myself to deliver Service Excellence remains our main target. As a consequence of your experience, we will increase our moments of training in particular focus on customer relationship and how to handle customer requests.Once again, our apologies for all the inconveniences caused and we hope to have the pleasure of welcoming you back to the Sofitel Bangkok Sukhumvit.Sincerely,Christian SchlegelHotel Manager
"A short stay"
2nd September 2013, Andie1958, Singapore, Singapore
Overall the hotel is very pleasant however the stay was spoilt on the first evening when room service dinner took over one hour to be delivered and then the food was not good. I complained on check out and was apologised to and told that 'we will let the manager know' -- not what you would expect from such a hotel....I've stayed in other accor hotels and have always been very happy, however this two night stay was spoilt by this incident....View management response »
Management responseDear Andie1958 , Thank you for sharing your experience on Tripadvior . We are sorry that you did not enjoy your stay with us in Sofitel Sukhumvit Bangkok . I will share your comments with the room service department .We apologise for the level of service you received throughout your stay with us . Once again , we are truly for your negative experience with us .In Sofitel , we strive to do our best to fulfill our guest needs and to exceed their expectation . Sincerely , Christian SchlegelHotel Manager .
22nd August 2013, Shue-me, Singapore
Stayed again at the newish hotel (previous visit about 6 months ago). Still sparkling new and service is just as great. Location great - between 2 BTR stations (Asok & Nana). Night markets just on the street outside along Sukhumvit Road but the hotel remained an oasis of peace and calm. Stayed on the Club Floor again as enjoyed the Club lounge facilities the last time round. The rooms are big and this time round our bathroom had an interesting layout whereby you could access your wardrobe from inside the bathroom - cute. The staff as it was the last time, are very friendly and helpful although for some of the newer ones, their English is tentative but they make up for it by their friendliness and helpfulness. Breakfast both at the Club Lounge as well as the main cafe was good with the latter being a very expansive spread. One thing that changed was the tea and evening canapes at the Club Lounge - previously a smallish buffet set up now a smaller buffet set up but they serve tasting platters of hot hors deurves to you instead - think I much prefer the previous way as then we could take more of what we wanted and less or even skip those that we were not interested in. Also, the food on these platters weren't hot just warmish at best - at least on the bain marie they remain quite warm. But this is just a small complaint - would stay at the hotel (& the Club Floor) at the next heartbeat if I could.View management response »
Management responseDear Shue-me , Thank you very much for writing this wonderfull review . We are glad that you and your friends enjoyed your stay with us in Sofitel Sukhumvit Bangkok .We are glad that you liked the room we offered . I will share your feedback with our Club Chefs . We take our guests feedbacks and commetn seriously . In Sofitel Sukhumvit Bangkok , we try our best to strive for excellency and to deliver uttermost service to ensure guest comfort and satisfaction . It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service.Sincerely,Christian SchlegelHotel Manager
16th August 2013, Marie F
We stayed in different hotels in Bangkok over the years and this has been the best hotel and service experience of them all, the staff were exceptional, the food was very fresh and we are looking forward to do it again!!!! very enjoyable stay, thank you.View management response »
Management responseDear Marie F , Thank you very much for sharing your experience with us . We are delighted to hear that your stay was outstanding and that you enjoyed all the facilities we are offering at the hotel.We are really looking forward to welcoming you soon at the Sofitel Bangkok Sukhumvit. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service.Sincerely,Christian SchlegelHotel Manager
16th August 2013, James M, Sydney, Australia
Business or pleasure you cannot go past Sofitel in downtown Bangkok. Club level was a pleasure. All amenities were well serviced. Staff were helpful and always had a smile.Value for money is very high. Cannot wait for the next visit.View management response »
Management responseDear James M , Thank you very much for taking the time to write this review . We are extremely glad that you enjoyed your stay with us . Our staffs are well trained to deliver uttermost service to exceed our guest expectation and to make their stay enjoyable .We are looking forward towards your next stay with us .Sincerely ,Christian Schlegel Hotel Manager
"excellent, although it's not a new hotel"
15th August 2013, iancywong, Hong Kong, China
I was impressed by that even the cleaning staff could recognize my last name. They do all the things a luxury hotel should do. Thus I don't see the relatively older hardwares affect much on my stay in the hotel.One thing was that they have to be more responsive to customers' request. I called frontdesk for getting a toothbrush and sandals, but it takes around 15 mins.Anyway, my stay was nice in this hotelView management response »
Management responseDear Iancy Wong , Thank you very much for taking the time to write this positive review . I hope you had a pleasant stay with Sofitel Sukhumvit Bangkok .I would like to apologize on behalf of housekeeping for the inconvenience caused during your stay with Sofitel Sukhimvit Bangkok .We strive our best to deliver excellent service for our guest and to ensure they have a memorable stay with us .We are looking forward towards your next stay with us .Sincerely ,Christian SchlegelHotel Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.