Hotel addressAvenida Industrial 885
09080510 SANTO ANDRE
How to reach the hotel
Contact the hotel
- Tel. (+55)11/49797900
- Fax. (+55)11/49797904
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Mercure Santo Andre Hotel - hotel reviews in Santo Andre
Hotel code: 5169
Accorhotels.com customer reviews in partnership with TripAdvisor
"Good value for money"
25th April 2012, RaquelMo, New York City, New York, USA
I stayed in this hotel since Ibis was sold out. I got an online sale and our night was only 3 dollars more expensive than Ibis. The superiority of this hotel when compared to Ibis though is undeniable. The rooms are much more spacious and cleaner. The staff was quite helpful as well. We only had trouble with accessing the wi-fi and the phone in the room did not work. I also have a little trouble with this style of hotel since you need to mind your own luggage. No one will help you up to your room, and the cart needs to be brought down by you as well.Overall it was a great stay and I would totally go back.View management response »
Management responseDear, We very much appreciate your comments regarding your stay at the Mercure Santo André. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.Sincerely,Mercure Santo André
"Was not impressed"
8th September 2011, Peachtree City, Georgia, USA
I was not impressed with this hotel. I should have stayed next door at the Ibis for the money I paid. Small rooms, no bath tub and no mention of this on the site. There were no irons or ironing boards in the room. The service in the restaurant was sub par in the evening and exceptional in the morning.View management response »
Management responseDear,We very much appreciate your comments regarding your stay at the Mercure Santo André. I will share your comments with our team. I inform that we have iron at the front desk.Thank you again for sharing your experience, and we hope your next trip as soon as possible.Alexandre PretoGeneral ManagerMercure Santo André
"Nice stay, but nothing special"
15th November 2010, Changchun, China
A nice hotel, very kind staff and good restaurant.Rooms are quite comfortable and functional, but room rates are a little overpriced in my opinion. Mini-bar and room-service are also too expensive, especially taking in account the hotel lies just in front of a supermarket.Wi-Fi internet is not free and also overpriced.It is location in Santo André is an advantage.
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.