Hotel - Mercure Santo Andre Hotel
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Mercure Hotel

Mercure Santo Andre Hotel

Avenida Industrial 885  Terreo 
09080510  SANTO ANDRE
BRAZIL

421 reviews
TripAdvisor Rating Based on 421 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

There is only one word to describe the 126 apartments - charming.

  • 126 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Crib on request
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Santo Andre Hotel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 421 reviews

marco_yoshiura 2017/02/20
« Very good »

Very good hotel, in good location. Close to Shopping Mall e Celso Daniel Park. Break Fast was great with good options. The staff is algo very good and the rooms were great. Maybe the TV channel could be HD.

Patricia X, Gerente de recepção at Hotel Mercure Santo Andre, responded to this review

Hello Dear Marco, We are very happy because you liked to stay in our hotel, we hope you stay many times here, thank you about your comments and have a nice week. Best Regards, Evandro de Andrade Fornt Desk Coord. Mercure Santo André

grezcarlos 2015/11/30
« business stay »

unfriendly hotel staff, not solving the problems slow room service awful parking service (outsourced) giving poor overall hotel image. They have one attendant and coincidentally always say the other one is having breakfast at the peak hours in the morning Carlos Grez

Carlos T, Gerente de recepção at Hotel Mercure Santo Andre, responded to this review

Dear Grezcarlos, We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Front Desk Manager Mercure Santo André

tobbjo 2015/04/04
« Business stay »

The hotel is generally good. The staff is friendly and helpful and i especially want to mention Sirlei (spelling?) who cleaned our room. Unfortunately, the air conditioning seemed hung on the coldest setting. It wasn't particularly cold on our stay so it was either no ventilation or too cold.

Alexandre P, Front Office Manager at Hotel Mercure Santo Andre, responded to this review

Dear Tobbjo, We are very greatful about your concernment. In addition, your complaim about our air conditioning, we do daily preventive maintenance, but thank you for warning us. We hope to see you soon. Best Regards, Evandro de Andrade Front Desk Manager Mercure Santo André

Rodrigo S 2015/03/04
« Best option in the nearby »

Best option in the nearby, better cost x benefit than Ibis. For those who need to do business in Santo André, it is certainly a good option in terms of comfort and service. Excelet croissant in the breakfast!

Alexandre P, Gerente geral at Hotel Mercure Santo Andre, responded to this review

Prezado Rodrigo, Agradeço imensamente os comentários realizados sobre o Mercure Santo André. A equipe ficará feliz em receber seu feedback. Atenciosamente, Alexandre Preto Gerente Geral

Ricardo S 2015/01/01
« Very good location »

The hotel is very good like most units of Mercure. This one has a good location close to a shopping mall with many stores and places to eat. There is also a nice park just beside the hotel building. I also like the fitness room which is open 24/7.

Alexandre P, Gerente geral at Hotel Mercure Santo Andre, responded to this review

Dear: We very much appreciate your comments regarding your stay at the Mercure Santo André. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next as soon as possible. Sincerely, Alexandre Preto General Manager

sbomford 2014/01/03
« Excellent Stay in a Very Pleasant Hotel »

The Hotel Mercure Santo Andre is an excellent hotel in a good location. The staff are helpful and the rooms are clean, tidy & well appointed. The hotel is next to a nice park (which is being renovated) & opposite a large well organised shopping centre. The hotel also has good gym facilities. Breakfasts are very good with a large choice of foods. I would very much recommend this hotel.

Alexandre P, Gerente geral at Hotel Mercure Santo Andre, responded to this review

Dear, We very much appreciate your comments regarding your stay at the Mercure Santo André. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Preto General Manager Mercure Santo André

Clarence B 2013/10/02
« Friendly, multi-lingual staff »

nice hotel, close to the mall & many bars & restaurants. I was a little disappointed with the service I got before I arrived. I wanted to change my reservation from 2 nights to 3, but they wanted to penalize me for reserving my room on the internet by charging me a rate higher than what the were charging at the front desk! I stayed my 3rd night in a different, non-accor, hotel.

Alexandre P, Gerente de recepção at Hotel Mercure Santo Andre, responded to this review

Dear Clarence, On behalf of our team, we would like to thank you in advance for choosing our hotel. About the difference of rates made through the internet and the rate we have here it is a confort for our guests choosing the best price of our rates on the Accor web sites, in addition, we have avaliable on the frontdesk a notebook, for our guests to prolong your stay with the same price. By the way, thank you very much for your opinion. Evandro de Andrade Front Office Manager Mercure Santo André

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