Mercure Sao Jose dos Campos 4 stars

Customer review rating (ALL Rating) 4.1/5 1,214 reviews

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Mercure Sao Jose dos Campos - Image 1
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Avenida Dr Jorge Zarur, 81 Torre II Jardim Apolo, 12243081 SAO JOSE DOS CAMPOS, Brazil

Description

Hotel extras

  • Take it easy by the pool and keep healthy in the hotel's gym

  • For corporate events, use one of our 5 fully equipped rooms

  • Mercure São José dos Campos is a 6-minute drive from local hospitals

  • 13-minute drive to Presidente Dutra Highway

  • 15-minute drive to São José dos Campos International Airport

Our accommodation(s)

Suite

Superior Suite with one king size bed

  • 2 pers. max
  • 44 m² / 473 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Pool side or Panorama view or City View

Hotel location

Mercure Sao Jose dos Campos

Avenida Dr Jorge Zarur, 81 Torre II Jardim Apolo
12243081 SAO JOSE DOS CAMPOS
Brazil

GPS:-23.20534, -45.90523

Telephone
Fax +55 12 3904-2301

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M Bar & Cozinha

M Bar & Cozinha ensures a warm and cool atmosphere. Menu travels through concepts of regional and international dishes, pleasing to all tastes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,214 reviews

TripAdvisor Rating  4.0/5  701 reviews

Room in poor condition

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

My first room was very old and in poor condition and had a terrible smell in the bathroom. They changed me to another one, also very old, and the air conditioning had a loud noise and my request for it to be fixed was ignored. Other people in our group faced similar situations. Some could not sleep because the mattress had no cushion. These rooms are not up to a 4 star Hotel standard, more like 1 star.

Dear Luis Henrique M., Thank you for taking the time to tell us about your experience at the Mercure Sao Jose dos Campos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luis Fernando General Manager

Good staty - but noisy

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

I usually at stay here this time there were two observations A/C were leaking a lot of water and there were a noise coming from pipe (I guess) noisy water something like that.

Prezado Edrei, Agradecemos os seus comentários no seguimento da sua estada no Mercure São José dos Campos. Foi com prazer que recebemos a sua avaliação. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço de qualidade. Tenha a certeza que seus comentários servirão de base para que possamos aprimorar a qualidade de nossos serviços Esperamos recebê-lo novamente em breve. Atenciosamente, Luís Fernando Miiyamura Gerente Geral Mercure São José dos Campos

Great surprise

Customer review rating 5.0/5

Roberta M. Business - Confirmed reviews ALL

It was a short but incredible stay, I was treated very well. The room was great and spacious. Excellent breakfast food

Prezada Roberta, Agradecemos os seus comentários no seguimento da sua estada no Mercure São José dos Campos. Foi com prazer que recebemos a sua avaliação. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço de qualidade. Esperamos recebê-la novamente em breve. Atenciosamente, Luís Fernando Miiyamura Gerente Geral Mercure São José dos Campos

Good location, uncomfortable bed, rundown rooms, long valet waiting times

Customer review rating 2.0/5

Biz T. Business - Confirmed reviews ALL

Good location, uncomfortable bed, rundown rooms, long valet waiting times. You need to spare 15-20min to pick up your car in the morning.

Prezado Erick, Agradecemos por nos contar sobre sua experiência no Mercure São José dos Campos. Sentimos muito não termos correspondido ás suas expectativas, por favor deixe-me apresentar minhas mais sinceras desculpas. No Mercure São José dos Campos, procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Tenha a certeza que seus comentários servirão de base para que possamos aprimorar a qualidade de nossos serviços. Atenciosamente, Luís Fernando Miyamura Gerente Geral Mercure São José dos Campos

Business stay, 7 nights.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The room was spacious, a/c worked well without to much noise. The bathroom could use an update, still all functioned as expected. Breakfast gives enough to choose from. Location is next to a big intersection.

Dear MARTIJN C., We very much appreciate your comments regarding your stay at the Mercure Sao Jose dos Campos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luis Fernando General Manager

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Other web-users rate our hotel

  • 158 reviews 7.8/10 Location
  • 511 reviews 4.9/10 Room
  • 412 reviews 6.5/10 Service
  • 7 reviews 7.1/10 WiFi
  • 259 reviews 3.5/10 Comfort
  • 234 reviews 7.5/10 Breakfast
  • 195 reviews 4.4/10 Cleanliness
  • 119 reviews 2.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.