Hotel address
Via al Campo 100Cardano Al Campo
21010 MILANO MALPENSA
ITALY
How to reach the hotel
GPS :N 45° 38' 36.03'' E 8° 45' 37.65''
Contact the hotel
- Tel. (+39)0331/1834711
- Fax. (+39)0331/1832111
- H5141@accor.com
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ibis Milano Malpensa Aeroporto - hotel reviews in Milan
Hotel code: 5141
Accorhotels.com customer reviews in partnership with TripAdvisor
"Overnight stay at Malpensa"
5th March 2013, marcopolo51_12, milton keynes
Good bus shuttle service to terminal 1 and here you can take the Malpensaexpress into cental Milan in 30 minutes.Shuttle will also will drop passengers at terminal 2 for Easyjet flightsHotel has płenty of car parking and I would use the hotel as an access point for Milan unless I wants to stay up late in the cityThe room is excellent value
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Management responseDear Guest,I am very glad to read your appreciation following your stay at the Ibis Milano Malpensa and is a pleasure for me to know that we have met your expectations. I will not forget to share your comments with all my staff. Hoping to welcome you again on the next future, I send you my best regards,Orietta Coppi
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"Good new Ibis close to Milano airport Malpensa"
28th December 2012, TavrosGyumri, Gyumri
Excellent service, competent staff, clean rooms, good buffet breakfast.It is worth to put more read signs on the autostrada, directing to the hotel; it will make it easier to find hotel by guests, travelling by car.
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Management responseDear Guest,Thank you so much for your review. The positive feedback we receive from our guest is the best satisfaction we can have. It help us to maintain the high quality of the service we are offering. Hoping to welcome you again, I send you my very best regards,Orietta Coppi
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"Great Stay"
31st July 2012, WEAREGONE5585, texas
This hotel is both efficient and clean. The staff was very helpful and polite. The beds are very comfortable. The food was good the breakfast had everything you would want from yogurt, friut, bread and rolls, cheese, eggs. etc. The airport shuttle was clean and on time. I would definitely recommend this hotel to families and business travelers. We had a very pleasant stay.
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Management responseDear Guest,Thank you for the time you take to submit a review of our hotel. I am really glad to read that you will recommend the Ibis Milano Malpensa, the positive feedback we receive from our guest is the best satisfaction we can have. I will certainly share your comments with all my team and thank you on behalf of them all! I send you my very best regardsOrietta Coppi
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"Good hotel but poor service"
17th July 2012, fbaldisserri
The hotel is pretty nice, good and clean rooms. We only had issues with the service: my girlfriend checked in without me and was immediately asked to pay for the room. When I arrived and she already pay there was no way (according to them) to charge back my credit card and allow me to use the discount voucher I had. Moreover they would let me have the internet code without paying in advance (just 2€),
View management response »
Management responseDear Guest, Thank you for taking your time to submit a review of our hotel. I'm sorry that your stay at the Ibis Milano Malpensa did not fully satisfy your expectations, and please, accept our most sincere apologies. Hoping to see you soon at the Ibis Milano Malpensa, I send you my very best regards,Orietta Coppi
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"Close to airport"
20th June 2012, Neatsb
We stayed in this hotel on our last night in Italy. It is very close to Malpensa airport and they have a courtesy shuttle to take you there whenever you want. Even allowed us a later than usual check out because of our flight times. Can recommend this hotel if you are needing accommodation near the airport.
View management response »
Management responseDear Guest,I am very glad to read your appreciation following your stay at the Ibis Milano Malpensa and is a pleasure for me to know that we have met your expectations. Hoping to welcome you again in our hotel, I take this opportunity to send you my best regards.Orietta Coppi
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"Good Room!"
13th June 2012, Fontaineau, Singapore, Singapore
I stayed one night at Ibis Malpensa as I had to catch a flight in the next morning. The hotel is v new and the room and its shower are excellent. The airport shuttle is very convenient. It will be good if the hotel can send prior info on where to wait for the shuttle at the airport. A minor point is the service at the hotel restaurant. The food quality was acceptable and the staff polite and friendly. But the service was very slow as the staff seemed to be overwhelmed by customers' demands. This needs to be improved.
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Management responseDear guest,Following your feedback regarding your stay at the Ibis Milano Malpensa, I really thank you for your observation as it gives me the opportunity to mention that the hotel offers a free shuttle service that runs to the Terminal 1 (Terminal 2 on request) every 30 minutes from 5 am to midnight and from the airport every 15 "and 45" of each hour. The pick-up point at Terminal 1: is at the arrival zone, exit 7 (for Terminal 2 is in front of the pharmacy). Regarding the restaurant service, I am sorry to know that did not satisfy your expectations, I assure you that it was a sporadic situation that does not match with our normal activity. Hoping to see you soon at the Ibis Milano Malpensa, I send you my very best regards,Orietta Coppi
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"Good value of money"
6th June 2012, Geminitraveler621, Hong Kong, China
It is a very good hotel, perfect to stay if arrive late or have to leave early in Malpensa airport. With shuttle service and very nice driver & staffs. 1 hr from downtown so may not a good choice if stay long in Milan. Wifi is good and in reasonable price. Overall a very good stay. Will come back again.
View management response »
Management responseDear Guest,Thank you so much for your review. The positive feedback we receive from our guest is the best satisfaction we can have. It help us to maintain the high quality of the service we are offering. Hoping to welcome you again, I send you my very best regards,Orietta Coppi
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"Great location to airport"
4th June 2012, Cassata, Colorado
It is always nice being able to be shuttled back and forth to the airport. The shuttle was very timely and comfortable. The hotel staff could not have been more helpful, and the rooms was comfortable.Our only problem was that the air conditioning hadn't been turned on yet, and it was very warm. Thus, we had to sleep with an open window. In the morning, it seemed some kind soul had turned the air on, but by then we were ready to leave.All in all, it was a good choice for us.
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Management responseDear Guest,Thank you for the time you take to submit a review of our hotel. I am really glad that you enjoyed your stay at Ibis Milano Malpensa and we do apologize for the inconvenience regarding the air condition. The period you talk about, unfortunately occurred during the exact time of passage between heating and air condition, the hotel is now fully air conditioned and we will be more than glad to welcome you again at our hotel. Best regardsOrietta Coppi
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"Good value for price"
18th May 2012, Jeanjacques42, St-Etienne, France
Nice Hotel close to Malpensa, good value for price, clean, good bed. A closed car park is avalaible.Breakfast is OK. The restaurant is new and clean.
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Management responseDear Guest,Thank you for taking your time to submit a review of our hotel. I am glad you enjoyed your stay at Ibis Milano Malpensa and hope to welcome you againOrietta Coppi
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"Great!!!"
4th May 2012, enneteo, Singapore
I've tried several Ibis Hotels and they have always managed to maintained a consistently good standard. Rooms (including bathroom) in this hotel is slightly larger than the one in Milan. Bed is firm and comfortable. What more should one ask?During my 5 nights stay in Ibis Malpensa, there is this staff, Francesca, who provides tip-top service, and is always cheerful and warm and it makes my stay all the more pleasant. Excellent work, Francesca!!!
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Management responseDear Guest,I would really like to thank you for reporting your positive feedback following your stay at the Ibis Milano Malpensa. Besides offering a quality service, we try to make our guests' stay as pleasant and satisfying as possible. I will not forget to share your comments with all my staff. Hoping to welcome you again on the next future, I sends you my very best regardsOrietta Coppi
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"IBIS Malpensa"
14th April 2012, automenge, Itu, Sao Paulo, Brazil
Very good stay. Congratulations for an excellent restaurant service (I had dinner there). Superb chef!!! Also, excellent breakfast offerings.
View management response »
Management responseDear guest, thank you for reporting your positive opinion regarding your stay at the Ibis Milano Malpensa, and I am really glad that you enjoyed your stay at Ibis Milano Malpensa. I will not forget to share your comments with all my staff. Hoping to welcome you again on the next future, I sends you my best regardsOrietta Coppi
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