Hotel - Novotel Suites Hamburg City
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Novotel Suites Hotel

Novotel Suites Hamburg City Hotel

Lübeckertordamm 2 
20099  HAMBURG
GERMANY

1,165 reviews
TripAdvisor Rating Based on 1,165 reviews
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From 99.00 EUR Non member rate
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 10  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Web corner
  • Copy/print service available
See all services

Hotel location

Our suites

  • 185 suites
  • 100% non-smoking hotel
  • 2 suites for people with reduced mobility
  • 61 family suites
  • 3 connecting suites
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for Novotel Suites Hamburg City

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,165 reviews

Susanne S 2017/04/18
« Drink voucher ONLY for the card holder »

We always travel to this hotel as a couple. This time was no exception. I have a silver membership Card. On arrival we received ONE voucher for a free drink in the bar. ONLY for the card holder. New times apparently. The receptionist pointed out that this was the new policy!! We were disappointed about this. Never mind the drink - we didn't have the drink last either. This time we threw the voucher out in protest. It was a very unwelcoming signal to send out, quite unnecessary. We actually talked about finding another hotel next time. It had been better not to give us a voucher at all! The cleaners were a bit too eager to get into our room on the day we should leave. They came twice that morning before 12 o'clock. Not so nice as we were taking a bath in the bathtub. BTW the fitness machine in the fitness room was out of order during our stay...

happyfamily650 2017/02/12
« Short stay with family »

As a three stars hotel , you should not expect more. But indeed good service among other equivalents. Then everything is medium but poor breakfast. Small rooms but nearly good designed and equipped , evening staffs are not very at service but generally good people. Very small toilets in rooms and the sofa bed is very poor, general tidyness is good also

RodolfoJorge 2017/01/07
« Great breakfast »

Nice and big room with separe lavabo.. Great breakfast with many options. Regular location, once we need to use transportation to go main points. Parking inside the hotel is very good to transport the luggage.

h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review

Dear Jorge, many thanks for the great review and that you have taken the time to rate us after your stay at the Novotel Suites Hamburg City. We hope you had enjoyable days in Hamburg and a save trip back home. We are looking forward to every further visit with us in Hamburg and wish you a pleasant and successful week! Sincerely, René Ykema Simon Krüger General Manager Assistant Manager

twongthaw 2016/01/01
« Nearly perfect if i don't ask for coffee the last day . »

i have a very good time for my X-mass trip 23.12.15 - 25.12.15 all service at top but just feel so disapointed at last coffee from hotel waitress ( M....m ? ) at the departure day . don't ask her a coffee even you ask her very polite . it can make you lost your good moment . ( No service mind and so aggressive acting )

h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review

Dear twongthaw, Thank you for taking the time to tell us about your impressions of our Novotel Suites Hamburg City. We work hard to provide excellent service and normally make every effort to our guests to provide a second home away from home. Therefore your comments are very important to us. It is always a pleasure to receive positive but also critical feedback, so that we can improve the quality of our service. We are very sorry for your experiences with the friendliness of our waitress. This definitely does not reflect on our standards. We hope we can welcome you again if you are going to Hamburg another time. Sincerly Yours Team of Novotel Suites Hamburg City

Barbara D 2015/08/14
« 48 Hours »

Good-sized room with fridge and tea-making facilities. Good position next to U-Bahn and restaurants 10 minute walk away. 1 stop on U-Bahn from central station. Staff helpful and check-in / check-out worked well. Suitable for families.

h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review

Dear Barbara D, we thank you very much for your positive feedback after your stay in our hotel. It´s nice to hear that you enjoyed it here with us and hope we can welcome you again if you are going to Hamburg another time. Sincerly Yours team of Suite Novotel Hamburg City

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