Hotel - Novotel Suites Hamburg City
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Novotel Suites Hotel

Hotel Novotel Suites Hamburg City

Lübeckertordamm 2 
20099 HAMBURG
GERMANY

1,028 reviews
TripAdvisor Rating Based on 1,028 reviews
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Hotel Novotel Suites Hamburg City

Mid-scale hotel for short and longer stays

Stay close to the train station and U-Bahn at the 3-star Novotel Suites Hamburg City hotel. The spacious 323 sq. ft. (30 m²) suites feature a kitchenette, double bed and extra bed, shower, bathtub, separate toilet, and table on castors. Stay for 4 days or more and benefit from free Smart car hire, or treat yourself to a free massage on Thursday evenings. Take advantage of the proximity to shops and attractions. The Jungfernstieg shopping area and River Alster are just 11 mins from your Novotel by U-Bahn.

Hotel extras
  • Fitness room and bar open 24 hours a day
  • Balanced buffet breakfast, also to take away
  • Family rooms and suites with modular workspace
  • Stunning views over the city from the upper floors
  • Ready-made meals that you can warm up in your room available round the clock
This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wi-Fi in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 10  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wi-Fi in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • Web corner
  • Copy/print service available
See all services

Hotel location

Hotel - Novotel Suites Hamburg City

Lübeckertordamm 2
20099
HAMBURG
GERMANY

Tel: (+49)40/271400
Fax: (+49)40/27140140

Check-in from 15h00
Check out up to 12h00
Access and transport
  • U1 : U1, LOHMUEHLENSTR
  • U3 : U3, BERLINER TOR
  • HAMBURG FUHLSBUETTEL At 15km / 9.32 miles
  • ALSTER JUNGFERNSTIEG At 1.5km / 0.93 miles
  • LANDUNGSBRUECKEN At 4km / 2.49 miles
  • A24 HORN At 5km / 3.11 miles
  • HAMBOURG/ HAMBURG At 0.8km / 0.5 miles
  • HAUPTBAHNHOF HAMBURG At 0.8km / 0.5 miles

GPS : 53.557295, 10.020722

Our suites

  • Superior Suite with 1 double bed and 1 single bed
    Superior Suite with 1 double bed and 1 single bed

    Our spacious 323-sq.ft. (30-m²) suite boasts a double bed and sofa bed, flatscreen TV, microwave, fridge, kettle, tea and coffee-making facilities in the room, a safe, air conditioning, shower and bath, separate toilet and free WIFI.

  • Suite with 1 double bed and 1 sofa bed
    Suite with 1 double bed and 1 sofa bed

    Our spacious suites measuring 323 sq. ft. (30 m²) boast a double bed and sofa bed, flat-screen TV, microwave, fridge, kettle, tea and coffee-making facilities in the room, a safe, air conditioning, shower and bathtub, separate toilet and free WiFi.

  • Superior Suite with 1 double bed and 2 single beds
    Superior Suite with 1 double bed and 2 single beds

    Our spacious 323-sq.ft. (30-m²) suite boasts a double bed, sofa bed and extra bed, flatscreen TV, microwave, fridge, kettle, tea and coffee-making facilities in the room, a safe, air conditioning, shower and bath, separate toilet and free WIFI.

  • 185 suites
  • 100% non-smoking hotel
  • 2 suites for people with reduced mobility
  • 61 family suites
  • 3 connecting suites
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our suites fittings

Our restaurants and bars

4 ELEMENTS BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

4 ELEMENTS BAR


Lean back in your comfy chair and live out your passion for travel across five continents. Choose from our wide selection of over 65 drinks and put your travel plans into action at your leisure.

See all our restaurants and bars

Our customer reviews for Novotel Suites Hamburg City

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 1,028 reviews

twongthaw 2016/01/01
« Nearly perfect if i don't ask for coffee the last day . »

i have a very good time for my X-mass trip 23.12.15 - 25.12.15 all service at top but just feel so disapointed at last coffee from hotel waitress ( M....m ? ) at the departure day . don't ask her a coffee even you ask her very polite . it can make you lost your good moment . ( No service mind and so aggressive acting )

h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review

Dear twongthaw, Thank you for taking the time to tell us about your impressions of our Novotel Suites Hamburg City. We work hard to provide excellent service and normally make every effort to our guests to provide a second home away from home. Therefore your comments are very important to us. It is always a pleasure to receive positive but also critical feedback, so that we can improve the quality of our service. We are very sorry for your experiences with the friendliness of our waitress. This definitely does not reflect on our standards. We hope we can welcome you again if you are going to Hamburg another time. Sincerly Yours Team of Novotel Suites Hamburg City

Barbara D 2015/08/14
« 48 Hours »

Good-sized room with fridge and tea-making facilities. Good position next to U-Bahn and restaurants 10 minute walk away. 1 stop on U-Bahn from central station. Staff helpful and check-in / check-out worked well. Suitable for families.

h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review

Dear Barbara D, we thank you very much for your positive feedback after your stay in our hotel. It´s nice to hear that you enjoyed it here with us and hope we can welcome you again if you are going to Hamburg another time. Sincerly Yours team of Suite Novotel Hamburg City

Gil B 2015/06/21
« Hamburg »

Great hotel and location. Close to the underground station U1, which you can use to visit many tourist attractions. Every went smooth from checking in and checking out. I would definately recommend this hotel to anyone.

h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review

Dear Gil B, thank you very much for your great feedback and your recommondation. We are very pleased that you enjoyed your stay in our hotel and hope we can welcome you again very soon. Sincerly Yours team of Suite Novotel Hamburg City

ech o 2015/06/17
« Great Hotel »

A good place to stay, Public transport stations are just accross the street so you can reach nealy everyplace in Hamburg and surroundings. Rooms are good equipped and the staff is very competent and helpfull.

h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review

Dear ech o, thank you very much for your great feedback after your stay in our hotel. We are very happy that you enjoyed it being our guest and hope we can welcome you again very soon. Sincerly Yours team of Suite Novotel Hamburg City

Nunuaust 2015/04/27
« Simple services but not enough welcome »

Stayed at the Suite Novotel for 6 nights recently and the hotel itself was very adequate for my requirements. Room was clean and quiet, breakfast was okay but several members of the staff forgot the 'hospitable' in hospitality. It was a shame because several others were great and very engaged and really showed up the ones who forgot to say 'guten tag'.

h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review

Dear Nunuaust, thank you very much for your useful feedback. It´s very important for the whole team that our guests feel like at home. So we are very sorry for your experiences. Your opinion is very important for us so that we can improve our quality of services. We hope we can welcome you as our guest again very soon. Sincerly Yours team of Suite Novotel Hamburg City

nizamalia 2015/04/06
« Service review »

Overall me and family were happy for staying in Suite Novotel Hamburg. Very close to subway station and supermarket. Easy for me to buy milk and snacks for my son. There are many places to go for halal food too around the hotel. Staff did help us for information and showed the location on the train map so we could figure it out. Family room exactly as what we thought. Thank you for your hospitality. I recommend this hotel for you who wants to have holidays in Hamburg. Only 30 minutes to Wunderland (already included walking with photograph here and there :D )

h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review

Dear nizamalia, we are very pleased that you enjoyed your stay in our hotel and thank you for your positive feedback and also your recommondation. It´s always important for us that our guests feel like at home. We are looking forward to welcome you again very soon. Sincerly Yours team of Suite Novotel Hamburg City

Poynton2002 2015/03/23
« Suite Novotel Hamburg City »

A very good hotel in a great location. It has a U Bahn station close by which is good for getting from the airport and around the city. The staff were excellent here and check in was very quick and smooth. They were also very helpful when asked questions etc. The rooms are spacious, have all the amenities, but personally found the bed a little too firm. Although I didn't eat here, the Grab & Go Coffee and pastry is an excellent idea when you want to get out and about in the city. I would stay here again on any future visits.

h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review

Dear Poynton2002, thank you very much for your kind review and your praise to all of our employees. It´s great to hear that you had a pleasant stay in our hotel and you want to stay here again in the near future. We are looking forward to welcome you. Sincerly Yours team of Suite Novotel Hamburg City

CoolHuh 2015/03/09
« Central, spacious room but nothing special »

As a frequent visitor of Suite Novotel I have not the (highest) Platinium card from Accor. That makes no difference when you reserve a room. The price is the same (no - wait, I get a free drink during my stay in the bar ... never used it). There is no visible advantage to stay more often. The location is good for my visits in Hamburg but that is about the only reason to select the Hotel. To always book there when others are more innovative and cheaper (sometimes) makes no sense.

h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review

Dear CoolHuh, thank you very much for taking the time to tell us about your experiences of our our hotel. We are very sorry that we couldn´t convince you with the advantages of the Le Club membership. With the Le Club Accorhotels loyalty program, you can add points from your stays at any one of the participating hotels. Furthermore you are treated several privileges that enhance your stay. More Information you will find on our hompage or don´t hesitate to contact our reception on your next stay. We are looking forward to welcome you again very soon. Sincerly Yours team of Suite Novotel Hamburg City

Neil B 2015/01/25
« Good for business »

I stay in this hotel regularly when I transit through Hamburg. Walking distance to the main train station and main shopping area. Staff attentive and helpful. Rooms warm, clean and well appointed. Very pleased.

h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review

Dear Neil B, thank you very much for your great review and your praise to all of our employees. It´s very important for the whole team that our guests feel like at home. We hope we can welcome you again very soon. Sincerly Yours team of Suite Novotel Hamburg City

Anita L 2014/12/27
« A hotel with minuses »

A typical 3 star standard hotel. Clean rooms but much too hard bed mattresses. We were 5 adults staying in different rooms but it was the same problem with the beds in all our rooms. The price for the standard breakfast is too salty 13€ and the breakfast area much too crowded. The bakery opposit the road offers cheaper and better breakfast and fine dining area. The hotel is situated right next to the u-bahn so you can easily and quickly get to the city center.

h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review

Dear Anita L, thank you for choosing our hotel and taking the time to tell us about your experience. We work hard to provide excellent service and normally make every effort to our guests to provide a second home away from home. Your comments are very important to us. It is always a pleasure to receive positive but also critical feedback, so that we can improve our quality. We hope you will give us another chance and will visit us again very soon. Sincerly Yours team of Suite Novotel Hamburg City

452tomy 2014/12/06
« Good »

The only problem was the timing. My floor was being enpty to be ready to renovation. Other arrangemnet is OK I wil stay this hotel next time when I am at Hamburg in coming days. The remote control of TV doesn't work. Yet the reception fixed it very quickly

h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review

Dear 452tomy, thank you very much for your useful feedback. We are very sorry for your inconvenience during the change of our key card system in the whole hotel. We hope your next stay will be more pleasant as this one and looking forward to welcome you very soon. Sincerly Yours team of Suite Novotel Hamburg City

CelicaDriver56 2014/11/15
« Suitebox not working »

The Suitebox was not working this was one of the main reasons for choosing this hotel as only english speaking channels were the news ones so bit disapointed there. Also housekeeping didn't replace paper cups! Or toilet roll on last day. Other than that staff were great location fantastic for public transport

h3756-gm, Manager at Novotel Suites Hamburg City hotel, responded to this review

Dear CelicaDriver56, thank you very much for your review and your useful feedback. It´s very important for us that all of the hotel areas are clean. Therefore we are very sorry for your experiences. Constructive critism is necessary for us to improve our Quality. Unfortunately the server of the Suite Box System has failed. The replacement device is already ordered by our external company. We hope you will visit us again very soon in Hamburg! Sincerly Yours team of Suite Novotel Hamburg City

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