Novotel Suites Berlin City Potsdamer Platz 3.5 stars

Customer review rating (ALL Rating) 4.3/5 2,991 reviews

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Novotel Suites Berlin City Potsdamer Platz - Image 1
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Novotel Suites Berlin City Potsdamer Platz - Image 3
Novotel Suites Berlin City Potsdamer Platz - Image 4
Anhalter Strasse 2, 10963 BERLIN, Germany

Description

Hotel extras

  • Drinks and dishes to take away to your suite available 24 hours a day

  • Free WiFi, flat-screen TV with some Sky channels

  • Suites measuring 323 sq. ft. (30 m²) with kitchenette and tea and coffee facilities

  • In the heart of Berlin, close to the business district and cultural center

Our accommodation(s)

Hotel location

Novotel Suites Berlin City Potsdamer Platz

Anhalter Strasse 2
10963 BERLIN
Germany

GPS:52.504619, 13.383228

Telephone
Fax +49 30 20056200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

4 ELEMENTS

Non contractual photo

Lean back in your comfy chair and live out your passion for travel across five continents. Choose from our wide selection of over 65 drinks and put your travel plans into action at your leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,991 reviews

TripAdvisor Rating  4.0/5  2,727 reviews

Great location, not the best choice

TripAdvisor rating 2.0/5

Natalie D TripAdvisor review

I chose this hotel because of its location to public transit and within the city itself. I also chose it because they stated they have air conditioning. Upon check in I double checked that they had air con and that's where the man stated "well we have climate control". He couldn't really explain what that was but essentially, they DID NOT have air conditioning. This was mid-July with a heat wave in full swing. The man handed me a shoddy pedestal fan for the room. Upon entering the room, I saw they gave me an accessible room...that's fine....until the problems it would soon reveal. I tried to make the "climate control" work like the man said. Windows closed and went out with my friends. Came back to a sweltering room so clearly there truly was not even air circulation. Then throughout my stay was the whole bathroom situation. Even with the curtain in place the bathroom floor would flood and soak the carpet to the room at the entrance. This was clearly a long time issue as the sliding pocket door had massive wood rot and mildew. You would have to use the large water squeegee to get it all into the drain. How is a disabled person able to do this themselves?! They aren't! Shoes in the bathroom at all times because it would take forever to dry. I'd leave for the day with the windows open and the pedestal fan, meant to cool the room down, pointed at the bathroom and carpet to hopefully dry it. The one day I had housekeeping come in I came back to the fan turned off and the windows closed. It was stifling and damp in the room with a strong odor of mildew that is obviously lurking beneath the carpet. So that was a weeklong battle. With windows open, bugs came in and you could hear the drunks at night from the restaurant/bar below creating havoc. One night there was clearly an altercation and the bus stop glass was shattered. It wasn't the easiest to sleep with the noise going on. Wouldn't be a problem if these issues didn't exist and the windows could remain closed. When trying to get my Berlin Pass printed, they had me send it to their email. The man walked out with someone else's documents and handed them to me. He had to go back and figure out where mine were. It was a bit odd and just seemed like a very disorganized place. The small positives were ample storage space, a mini-fridge, and microwave. The S-bahn is right across the street from the hotel and you can even take a nice walk down to the main sites...30-40 minutes depending on pace and how hot it is outside. I personally would not return to this location due to false advertisement and the general state of things.

Perfect location, comfortable stay

Customer review rating 4.5/5

Karissa Families - Confirmed reviews ALL

receptionist was very friendly and professional. The room was big for 4 people. Very clean and comfortable. I loved that they had a minibar which had a microwave and a sink. Also the toilet was separate from the shower room which was great.

Dear Karissa We are very pleased that you felt comfortable with us at the Novotel Suites Berlin City Potsdamer Platz. We thank you for your stay and your great review. The entire team more than appreciates your acknowledgement. We hope to welcome you again soon in Berlin and wish you all the best. With heartfelt greetings, Your Novotel Suites Team Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

No AC, lights flickering, no Power in room, no manager on duty, rude check in staff

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

No AC, lights flickering, no Power in room, no manager on duty, rude check in staff

Dear guest, we apologize for the inconveniences you faced with the AC, lights, and power in your room. We take your feedback seriously and will address these issues promptly. We appreciate your patience and understanding. Kind regards, Novotel Suites Berlin City Potsdamer Platz

Good location

Customer review rating 3.5/5

S S. Families - Confirmed reviews ALL

Overall stay could have been better. It warm at night and AC was not cooling and was told to open window but it was noisy outside.

Dear SACHIN S., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

well located

Customer review rating 2.5/5

Saulė Families - Confirmed reviews ALL

Not worth the price. Never had the experience to stand in line for 30 minutes at breakfast. And there weren't even pancakes for the children. Also room maintenance could be better. The gym equipment is torn.

Dear Saulė, we appreciate your feedback. We apologize for the inconvenience you faced during breakfast and the gym maintenance issues. We will address these concerns to enhance our services. Thank you for highlighting these areas for improvement. Best regards, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

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Other web-users rate our hotel

  • 3,454 reviews 9.6/10 Location
  • 4,419 reviews 8.1/10 Room
  • 2,473 reviews 7.7/10 Service
  • 273 reviews 4/10 WiFi
  • 2,559 reviews 7.7/10 Comfort
  • 1,745 reviews 6.5/10 Cleanliness
  • 1,638 reviews 6.2/10 Breakfast
  • 1,149 reviews 3.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.