Novotel Suites Wien City Donau 4 stars

Customer review rating (ALL Rating) 4.5/5 989 reviews

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Novotel Suites Wien City Donau - Image 1
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Radingerstrasse 2, 1020 VIENNA, Austria

Description

Hotel extras

  • Spacious suites (30 m²)

  • Breakfast on the quiet terrace overlooking greenery

  • Children up to 16 years of age stay in parents' room free of charge

  • Subway connection to city center and within walking distance of the Prater

  • Boutique Gourmande bar open 24/7

Our accommodation(s)

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Hotel location

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 VIENNA
Austria

GPS:48.224321, 16.398868

Telephone
Fax +43 1 24588188

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  989 reviews

TripAdvisor Rating  4.0/5  2,127 reviews

Certificate of excellence 2023

Pathetic

Customer review rating 0.5/5

Hritik Couples - Confirmed reviews ALL

Waste of money, no help with luggage, no aircon for entire stay duration. Slept with sweat all 3 nights Really annoying experience

Dear Guest, Thank you for taking the time to share your recent experience. We are genuinely disheartened to learn that your experience with the air conditioning was not satisfactory. Please rest assured that we are taking your feedback seriously and looking into the concerns you have raised. We also understand that the waiting period upon your arrival was longer than expected, for which we extend our deepest apologies. Additionally, we are saddened to hear your remarks regarding the condition of the room and bathroom, and we are attentively reviewing these aspects. The absence of luggage assistance and the queuing times mentioned are certainly not reflective of the high standards we strive to maintain. We take pride in our establishment's cleanliness and are disappointed to note your dissatisfaction in this area. The speed of our internet service is generally appreciated by our guests, and we regret that it did not meet your expectations on this occasion. While we do not offer restaurant services, as mentioned in our hotel information, our bar and 24-hour gourmet food counter aim to provide a comfortable and convenient dining alternative. We are sorry if this did not enhance your experience with us. We are committed to providing a welcoming environment for all our guests, and it is clear that we fell short during your visit. We value your feedback as it provides us with the opportunity to continually improve our services. We hope to welcome you back for an improved stay. Best wishes, Markus Koller, Cluster General Manager

Comfortable stay

Customer review rating 5.0/5

Kari Families - Confirmed reviews ALL

Our family had a nice stay. Our room was comfortable. There was lots to choose from at breakfast. Would easily stay at this hotel again!

Dear Kari, Thank you for taking the time to review your stay. It brings us great pleasure to know that your family had a comfortable stay at our hotel. Our team strives to ensure that each of our guests experiences the utmost comfort in our spacious suites. We are also thrilled to hear that the breakfast selection met your expectations, providing a delightful start to your day. It is always our goal to offer a variety of choices to please our guests' diverse tastes. Thank you for endorsing your willingness to return for another stay. It is the highest compliment when our guests feel at home enough to revisit. We look forward to seeing you again. Kind regards, Markus Koller, Cluster General Manager

Great place and excellent hospitality

TripAdvisor rating 5.0/5

Sherpa53591319159 TripAdvisor review

Excellent place to stay with family in Vienna. U1 just a stroll away, spacious suites with an elegant kitchenette which is a big plus when travelling with family. Very courteous and polite staff, impeccable housekeeping, quiet neighbourhood, spar and Billa right across, and much more. I have booked for six nights and this is my third day at this property. Would surely stay here for my next visit and strongly recommend to all family travellers.

Dear Guest, Thank you for this review of your recent stay. It is wonderful to learn that you found our place excellent for a family stay and that the proximity to the U1 metro added convenience to your visit. We're glad that the spaciousness of our suites, along with the well-appointed kitchenette, met your travel needs effectively. Our team takes great pride in delivering outstanding service, and your acknowledgment of their courteous and polite demeanor is much appreciated. We also strive to maintain a high standard of cleanliness, so your praise of our housekeeping team is especially gratifying. Guests often tell us how much they value the serene atmosphere of our neighborhood, as well as the nearby shopping options like Spar and Billa, and it's pleasing to hear that these aspects contributed positively to your experience. Your strong recommendation to other family travelers is the best compliment we could hope for. At Novotel Suites Wien City Donau, guest satisfaction is our utmost priority, and knowing you're considering us for future stays reinforces our commitment to excellence. We look forward to welcoming you back. Kind regards, Markus Koller, Cluster General Manager

well located.

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

very poor housekeeping. The shower gel and shampoo were never refilled. coffee cups were not washed. There was no change of towels. wet towels were refolded

Dear Guest, Thank you for taking the time to share your recent experience. We are delighted to hear that you found our location well-suited to your needs. It is indeed our aim to provide a centrally located haven for our guests. However, we regret to hear about your experience with the housekeeping service. Please rest assured that we typically pride ourselves on maintaining the highest standards of cleanliness and service. Our team is always on hand to ensure that all amenities are replenished and that our suites meet the exacting standards our guests expect. We apologize if on this occasion we fell short of these expectations. We appreciate your comments and take them seriously as they help us to understand where we can make improvements. We would be honored to have another opportunity to demonstrate the high standards we strive for in every aspect of our service. We hope to welcome you back for an improved stay. Best wishes, Markus Koller, Cluster General Manager

AVOID THIS HOTEL AT ALL COSTS

TripAdvisor rating 1.0/5

Shashank G TripAdvisor review

AVOID THIS HOTEL AT ALL COSTS: A Dantean Inferno Disguised as Hospitality If you're looking for a relaxing getaway, look elsewhere. This hotel is a nightmare disguised as a hospitality establishment. My stay was a masterclass in misery, thanks to a broken air conditioner and a front desk staff with the warmth of a glacier. Room of Fire: The advertised "climate-controlled comfort" was a cruel joke. The in-room thermostat was a decorative relic, with no effect on the temperature. I spent the night sweating like a gladiator in a sauna, tossing between thin sheets and a lumpy pillow. Complaining to the front desk was like talking to a brick wall. Their response was to open the window which was so unsafe. A Final Word: Unless you enjoy resembling a shriveled prune or relish being treated with the respect of a houseplant, avoid this hotel like the plague. There are better places to spend your hard-earned money (and sweat it all out). Rating: 0 out of 5 stars. Would rather sleep in a cardboard box. P.S. If you're the manager reading this, a word of advice: Train your staff and fix your air conditioners. Discomfort and apathy are a terrible combination for a hotel.

Dear Shashank, Thank you for the time taken to share your feedback with us. We are truly disheartened to hear that we are obviously not according to your personal taste and expectations. Our aim is to provide a comfortable and enjoyable experience for all our guests, and it saddens us to learn that we are unable to do so in your case. Regarding the climate control in your suite, we regret to hear that the air conditioning did not function due to reasons beyond our influence. While our team is trained to perform well in various fields, I am afraid that being a HVAC engineer is none of them. Unfortunately a technical breakdown can occur even all possible preventive maintenances and regular checks on the system are done and well documented. In such exceptional cases we do depend on the help of external experts in charge of the system. I am sure you do understand that they are doing their utmost to address the situation asap - yet an immediate fix is not always possible. If you could share a bit more details about your concerns about the safety of our windows which can be tilted instead of fully opened, I would be deeply grateful. We take all feedback seriously and continuously strive to improve our services. We value your comments as they assist us in our ongoing efforts to enhance our guest's experience. Our dedicated team is always on hand to assist our guests and ensure their comfort, and we apologize if we fell short of demonstrating this during your visit. I do hope that you will find some alternative accommodation to better fit your expectations in the future. Kind regards, Markus Koller, Cluster General Manager

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Other web-users rate our hotel

  • 1,282 reviews 9.2/10 Location
  • 1,551 reviews 8.7/10 Room
  • 943 reviews 7.8/10 Service
  • 29 reviews 8.3/10 WiFi
  • 1,025 reviews 8.7/10 Comfort
  • 753 reviews 7.1/10 Breakfast
  • 704 reviews 8.4/10 Cleanliness
  • 285 reviews 5.3/10 Value

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