Novotel Suites Wien City Donau 4 stars

Customer review rating (ALL Rating) 4.5/5 991 reviews

Best price
guarantee
Novotel Suites Wien City Donau - Image 1
Novotel Suites Wien City Donau - Image 2
Novotel Suites Wien City Donau - Image 3
Novotel Suites Wien City Donau - Image 4
Radingerstrasse 2, 1020 VIENNA, Austria

Description

Hotel extras

  • Spacious suites (30 m²)

  • Breakfast on the quiet terrace overlooking greenery

  • Children up to 16 years of age stay in parents' room free of charge

  • Subway connection to city center and within walking distance of the Prater

  • Boutique Gourmande bar open 24/7

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 VIENNA
Austria

GPS:48.224321, 16.398868

Telephone
Fax +43 1 24588188

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  991 reviews

TripAdvisor Rating  4.0/5  2,127 reviews

Certificate of excellence 2023

Pathetic

Customer review rating 0.5/5

Hritik Couples - Confirmed reviews ALL

Waste of money, no help with luggage, no aircon for entire stay duration. Slept with sweat all 3 nights Really annoying experience

Dear Guest, Thank you for taking the time to share your recent experience. We are genuinely disheartened to learn that your experience with the air conditioning was not satisfactory. Please rest assured that we are taking your feedback seriously and looking into the concerns you have raised. We also understand that the waiting period upon your arrival was longer than expected, for which we extend our deepest apologies. Additionally, we are saddened to hear your remarks regarding the condition of the room and bathroom, and we are attentively reviewing these aspects. The absence of luggage assistance and the queuing times mentioned are certainly not reflective of the high standards we strive to maintain. We take pride in our establishment's cleanliness and are disappointed to note your dissatisfaction in this area. The speed of our internet service is generally appreciated by our guests, and we regret that it did not meet your expectations on this occasion. While we do not offer restaurant services, as mentioned in our hotel information, our bar and 24-hour gourmet food counter aim to provide a comfortable and convenient dining alternative. We are sorry if this did not enhance your experience with us. We are committed to providing a welcoming environment for all our guests, and it is clear that we fell short during your visit. We value your feedback as it provides us with the opportunity to continually improve our services. We hope to welcome you back for an improved stay. Best wishes, Markus Koller, Cluster General Manager

Well located, good breakfast, helpful staff, spacious room

Customer review rating 3.5/5

Rajeev A. Families - Confirmed reviews ALL

We had a very enjoyable 5 days in Wien at this hotel. It is walking distance from the Vorgartenstrasse on the U1, and we chose it because it is just one stop from the Prater which was our target for the 2 kids. The breakfast was delicious, with even hot food included, and even a pancake maker with lots of exotic jams and toppings. The coffee machine has some viennese specialities as well, not just boring latte and cappuccino. The air conditioning was not working, as apparently it is cold outside. Therefore, we had to keep the only window open for about 2 hours before going to sleep. The WC part of hte bathroom is tiny, almost like an airplane. The tub and shower were sufficient, but tended to cause a lot of wet floors. The staff pulled off a miracle reservation at the Cafe Imperial, with two hours notice. We are forever grateful.

Dear Rajeev, Thank you for taking the time to share your review. We are delighted to hear that our location was conveniently situated for your family's visit to the Prater and that our breakfast selections added to the enjoyment of your stay. It is also gratifying to know that our staff's efforts to secure a last-minute reservation greatly contributed to your satisfaction. We regret to hear about the challenges you encountered with the air conditioning and the shower. Please be assured that individual air conditioning controls are available in all our rooms for our guests' comfort. Additionally, our housekeeping team is always at hand to address any concerns promptly to prevent any inconvenience. Regarding the credit card guarantee, we have noted your experience and will ensure more careful handling in the future to avoid any confusion. We also understand the importance of having a well-ventilated room and are exploring alternative solutions to ensure our guests' comfort regardless of the season. Your appreciation for the cleanliness of our suites and the positive recognition of our sustainable development initiatives are both encouraging and affirming. As we strive to maintain high standards, such comments are a testament to our dedication. We hope to see you again on your next visit to Vienna. With very best wishes, Markus Koller, Cluster General Manager

Comfortable stay

Customer review rating 5.0/5

Kari Families - Confirmed reviews ALL

Our family had a nice stay. Our room was comfortable. There was lots to choose from at breakfast. Would easily stay at this hotel again!

Dear Kari, Thank you for taking the time to review your stay. It brings us great pleasure to know that your family had a comfortable stay at our hotel. Our team strives to ensure that each of our guests experiences the utmost comfort in our spacious suites. We are also thrilled to hear that the breakfast selection met your expectations, providing a delightful start to your day. It is always our goal to offer a variety of choices to please our guests' diverse tastes. Thank you for endorsing your willingness to return for another stay. It is the highest compliment when our guests feel at home enough to revisit. We look forward to seeing you again. Kind regards, Markus Koller, Cluster General Manager

Great place and excellent hospitality

TripAdvisor rating 5.0/5

Sherpa53591319159 TripAdvisor review

Excellent place to stay with family in Vienna. U1 just a stroll away, spacious suites with an elegant kitchenette which is a big plus when travelling with family. Very courteous and polite staff, impeccable housekeeping, quiet neighbourhood, spar and Billa right across, and much more. I have booked for six nights and this is my third day at this property. Would surely stay here for my next visit and strongly recommend to all family travellers.

Dear Guest, Thank you for this review of your recent stay. It is wonderful to learn that you found our place excellent for a family stay and that the proximity to the U1 metro added convenience to your visit. We're glad that the spaciousness of our suites, along with the well-appointed kitchenette, met your travel needs effectively. Our team takes great pride in delivering outstanding service, and your acknowledgment of their courteous and polite demeanor is much appreciated. We also strive to maintain a high standard of cleanliness, so your praise of our housekeeping team is especially gratifying. Guests often tell us how much they value the serene atmosphere of our neighborhood, as well as the nearby shopping options like Spar and Billa, and it's pleasing to hear that these aspects contributed positively to your experience. Your strong recommendation to other family travelers is the best compliment we could hope for. At Novotel Suites Wien City Donau, guest satisfaction is our utmost priority, and knowing you're considering us for future stays reinforces our commitment to excellence. We look forward to welcoming you back. Kind regards, Markus Koller, Cluster General Manager

well located.

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

very poor housekeeping. The shower gel and shampoo were never refilled. coffee cups were not washed. There was no change of towels. wet towels were refolded

Dear Guest, Thank you for taking the time to share your recent experience. We are delighted to hear that you found our location well-suited to your needs. It is indeed our aim to provide a centrally located haven for our guests. However, we regret to hear about your experience with the housekeeping service. Please rest assured that we typically pride ourselves on maintaining the highest standards of cleanliness and service. Our team is always on hand to ensure that all amenities are replenished and that our suites meet the exacting standards our guests expect. We apologize if on this occasion we fell short of these expectations. We appreciate your comments and take them seriously as they help us to understand where we can make improvements. We would be honored to have another opportunity to demonstrate the high standards we strive for in every aspect of our service. We hope to welcome you back for an improved stay. Best wishes, Markus Koller, Cluster General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,280 reviews 9.2/10 Location
  • 1,553 reviews 8.7/10 Room
  • 942 reviews 7.8/10 Service
  • 29 reviews 8.3/10 WiFi
  • 1,020 reviews 8.7/10 Comfort
  • 745 reviews 7.1/10 Breakfast
  • 700 reviews 8.5/10 Cleanliness
  • 283 reviews 5.4/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Vienna

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.