Novotel Suites Wien City Donau 4 stars

Customer review rating (ALL Rating) 4.5/5 976 reviews

Best price
guarantee
Novotel Suites Wien City Donau - Image 1
Novotel Suites Wien City Donau - Image 2
Novotel Suites Wien City Donau - Image 3
Novotel Suites Wien City Donau - Image 4
Radingerstrasse 2, 1020 VIENNA, Austria

Description

Hotel extras

  • Spacious suites (30 m²)

  • Breakfast on the quiet terrace overlooking greenery

  • Children up to 16 years of age stay in parents' room free of charge

  • Subway connection to city center and within walking distance of the Prater

  • Boutique Gourmande bar open 24/7

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 VIENNA
Austria

GPS:48.224321, 16.398868

Telephone
Fax +43 1 24588188

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  976 reviews

TripAdvisor Rating  4.0/5  2,126 reviews

Certificate of excellence 2023

Great place and excellent hospitality

TripAdvisor rating 5.0/5

Sherpa53591319159 TripAdvisor review

Excellent place to stay with family in Vienna. U1 just a stroll away, spacious suites with an elegant kitchenette which is a big plus when travelling with family. Very courteous and polite staff, impeccable housekeeping, quiet neighbourhood, spar and Billa right across, and much more. I have booked for six nights and this is my third day at this property. Would surely stay here for my next visit and strongly recommend to all family travellers.

AVOID THIS HOTEL AT ALL COSTS

TripAdvisor rating 1.0/5

Shashank G TripAdvisor review

AVOID THIS HOTEL AT ALL COSTS: A Dantean Inferno Disguised as Hospitality If you're looking for a relaxing getaway, look elsewhere. This hotel is a nightmare disguised as a hospitality establishment. My stay was a masterclass in misery, thanks to a broken air conditioner and a front desk staff with the warmth of a glacier. Room of Fire: The advertised "climate-controlled comfort" was a cruel joke. The in-room thermostat was a decorative relic, with no effect on the temperature. I spent the night sweating like a gladiator in a sauna, tossing between thin sheets and a lumpy pillow. Complaining to the front desk was like talking to a brick wall. Their response was to open the window which was so unsafe. A Final Word: Unless you enjoy resembling a shriveled prune or relish being treated with the respect of a houseplant, avoid this hotel like the plague. There are better places to spend your hard-earned money (and sweat it all out). Rating: 0 out of 5 stars. Would rather sleep in a cardboard box. P.S. If you're the manager reading this, a word of advice: Train your staff and fix your air conditioners. Discomfort and apathy are a terrible combination for a hotel.

Dear Shashank, Thank you for the time taken to share your feedback with us. We are truly disheartened to hear that we are obviously not according to your personal taste and expectations. Our aim is to provide a comfortable and enjoyable experience for all our guests, and it saddens us to learn that we are unable to do so in your case. Regarding the climate control in your suite, we regret to hear that the air conditioning did not function due to reasons beyond our influence. While our team is trained to perform well in various fields, I am afraid that being a HVAC engineer is none of them. Unfortunately a technical breakdown can occur even all possible preventive maintenances and regular checks on the system are done and well documented. In such exceptional cases we do depend on the help of external experts in charge of the system. I am sure you do understand that they are doing their utmost to address the situation asap - yet an immediate fix is not always possible. If you could share a bit more details about your concerns about the safety of our windows which can be tilted instead of fully opened, I would be deeply grateful. We take all feedback seriously and continuously strive to improve our services. We value your comments as they assist us in our ongoing efforts to enhance our guest's experience. Our dedicated team is always on hand to assist our guests and ensure their comfort, and we apologize if we fell short of demonstrating this during your visit. I do hope that you will find some alternative accommodation to better fit your expectations in the future. Kind regards, Markus Koller, Cluster General Manager

Spacious room for families

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Clean and spacious room, right next to the U-bahn in a safe part of town. Staff incredibly friendly and helpful.

Dear Guest, Thank you for your kind review. We are delighted to hear that you found the room spacious and well-suited for families, and that our location, conveniently close to the U-bahn, contributed positively to your stay. Our staff will be pleased to know that their friendliness and helpfulness were particularly appreciated. We look forward to welcoming you again. Kind regards, Markus Koller, Cluster General Manager

Proximity to Metro station

Customer review rating 4.0/5

Rahul S. Families - Confirmed reviews ALL

Descent size rooms, every part of room carefully planned to maximize space. Best part is toilet and bathrooms are separate. Kid bed was very spacious. Buffet breakfast spread was good.

Dear Rahul, Thank you for sharing your valuable feedback with us. We are delighted to hear that you appreciated the convenient location of Novotel Suites Wien City Donau, just a stone's throw away from the Metro station, ensuring easy access to the heart of Vienna. However, we regret to hear about your experience with the air conditioning. Please know that our system is designed to ensure guest comfort and is typically adjusted in response to the seasonal temperatures. We apologize if it did not meet your expectations on this occasion and we will certainly take your comments into consideration as we continually strive to improve our guest experience. We're also pleased to note that the spaciousness and smart layout of our suites contributed positively to your stay, along with our separate toilet and bathroom facilities which are designed for added convenience and privacy. It's wonderful to know that the kid bed was spacious enough and that you enjoyed the variety of options at our buffet breakfast. We look forward to the opportunity of welcoming you back to Novotel Suites Wien City Donau, ensuring your next visit is even more comfortable and satisfying. Kind regards, Markus Koller, Cluster General Manager

Good Location and easy access to Train Station and theme park

Customer review rating 4.0/5

Reg Families - Confirmed reviews ALL

Good Location and easy access to Train Station and theme park. But room wasn’t cleaned. Informed receptionist and still issues wasn’t resolved. That was the only setback.

Dear Reg, Thank you for providing us with your feedback. We are delighted to hear that our hotel's location and its proximity to the train station and theme park were to your satisfaction, providing you with easy access to explore the beautiful city of Vienna. However, we regret to hear about the cleanliness issues you encountered during your stay. We take great pride in maintaining the highest standards of cleanliness and service, and it seems we fell short in this instance. Please rest assured that this is not indicative of our usual standards. Additionally, we want to apologize for the oversight in not replenishing your toiletries promptly. Our team is dedicated to addressing any concerns our guests may have, and we are saddened to learn that your experience was not reflective of this commitment. We hope to see you again on your next visit to Vienna. With very best wishes, Markus Koller, Cluster General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,289 reviews 9.2/10 Location
  • 1,559 reviews 8.7/10 Room
  • 948 reviews 7.8/10 Service
  • 29 reviews 8.3/10 WiFi
  • 1,029 reviews 8.7/10 Comfort
  • 761 reviews 7.2/10 Breakfast
  • 715 reviews 8.5/10 Cleanliness
  • 290 reviews 5.4/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Vienna

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.