Mercure Kuta Bali

"nice hotel and best location"

21st May 2012, agnes_p_sudarmo, jakarta

nice hotel and best location. Good hotel location can walk around in Kuta area and close to the beach. From floor 4 (swimming pools) can watch the sunset. The bedroom is cleanliness. But I spot / I found the water heater jug there are some ants ...................Need to be socialize many attractive promotions or discounts for guests staying at the hotel. When we stayed there, we got the best rates for hotel rooms, in addition to get a bonus that can be used to eat the restaurant or spa

"Good location"

4th May 2012, Robes04, Manila, Philippines

Good location, clean, nice swimming pool overlooking Kuta Beach. Breakfast is just okay, coffee is not hot anymore when served.

Management responseDear Guest,Warmest Greeting from Mercure Kuta Beach Bali…We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.We were very pleased to read your review and your comment has been well noted. It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.We hope that we will have the pleasure of welcoming you again in the near future.Your sincerely,I Gede Ngurah Mertha SedanaFront Office Manager
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"Road view!"

29th April 2012, telmita05, Jakarta, Indonesia

I booked an ocean view room, and you have a view first on the road and then on the sea. It's very very noisy because of all the traffic just in front of your window. Of course on the website they don't mention that you have this very busy road beteween the hotel and the beach! never again and never again mercure

Management responseDear Guest,Warmest Greeting from Mercure Kuta Bali…We sincere thank you for choosing Mercure Kuta Bali as your accommodation during your Holiday in Bali.The Experience you describe causes us deep concern. We would like to offer our sincere apologies for any frustration and anxiety that it may have caused you on your holiday.Our hotel location is right at the heart of famous kuta beach with its crowd and busy of the traffic and of course it would be impacted all hotels at kuta area. once again, we sincere thank you for your review and We hope you will give us another chance to welcome you in the near Future.Your sincerely,I Gede Ngurah Mertha SedanaFront Office Manager
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"Mercure Kuta Bali"

23rd April 2012, kiki_recoil, Jakarta, Indonesia

For the service is so good but may be i have some comment for the rooms should be have free internet

Management responseDear Guest,Warmest Greeting from Mercure Kuta Beach Bali…We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali. Your comment for free wifi has been wellnoted and I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope you will give us another chance to welcome you in the near Future.Your sincerely,I Gede Ngurah Mertha SedanaFront Office Manager
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"Mercure - Kuta"

14th April 2012, jcho168, melbourne

staff were extremely helpful, polite and friendly; great location with beach front view and restaurants and street markets within short walking distance. pool had a lovely view and bar. all in all, a very enjoyable experience and we look forward to visiting again!

Management responseDear Guest,Warmest Greeting from Mercure Kuta Beach Bali…We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.We were very pleased to read that you appreciated the Friendliness and Assistance of our staff and you had enjoyed your Holiday. It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.We hope that we will have the pleasure of welcoming you again in the near future.Your sincerely,I Gede Ngurah Mertha SedanaFront Office Manager
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"Short-change"

22nd March 2012, Singapore, Singapore

Reserved a double bed Ocean View Deluxe room on the hotels's website. The room was prepaid online. Took an early flight to Bali so arrived at the hotel before official check in time. Understandbly we have to wait till official check in time as hotel was full. This is acceptable though we were anxious to get a room to freshen up for a business meeting. A room facing the carpark was make available to us...not the ocean view room we were expecting. The reception didn't inform us. We only realized when we arrived in the room. Upon checking with the reception we were informed matter-of-factly that the ocean view rooms are all occupied. What a great disappointment! We booked this hotel because of the ocean view room and instead we were given a small room with a carpark view. And to think we were always loyal to the Accor brands. Being a AClub Gold member, instead of being rewarded with privileages we will 'rewarded' with disappointment. The hotel's website should not have reflected deluxe ocean view rooms during the booking process. What a damper to our trip.

Management responseDear Guest,Warmest Greeting from Mercure Kuta Bali…We sincere thank you for choosing Mercure Kuta Bali as your accommodation during your Holiday in Bali.The Experience you describe causes us deep concern. We would like to offer our sincere apologies for any frustration and anxiety that it may have caused you on your holiday.Our aim and intent is to ensure all employees are totally customer focus and all guest concern and requests are handled quickly and efficiently.I can only reiterate our regret that we did not handled the situation in the proper manner.Kindly rest assure that appropriate training will be conducted to avoid the recurrent such incident in the future.I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope you will give us another chance to welcome you in the near Future.Your sincerely,I Gede Ngurah Mertha SedanaFront Office Manager
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"Mercure at Kuta"

19th March 2012, DanAustralia, Australia

A good hotel in a well placed location. We had a room on the first floor overlooking the internal water garden area. It was very noisey from guests checking out early or going on early tours. mozzies were in our room all the time. Assume staff leaving the room door open while servicing the room. The external room lighting is poor. Other hotels I have been in do spray the room on a daily basis for this problem. On a positive notel the pool area is perfect and with good service. The roof dining area was most enjoyable

Management responseDear Guest,Warmest Greeting from Mercure Kuta Beach Bali…We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali. Your comment on Rom Lighting has been well noted and will be taken into consideration for future room renovation.I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope you will give us another chance to welcome you in the near Future.
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"location,location,location."

19th March 2012, adenoz, melbourne

Yes the rooms are small and unless you get a special it is relatively expensive; BUT the friendly staff, lovely pool and great location can't be beaten. (My husband also wants to add that the air conditioning was very efficient.) We're planning to stay again so that speaks for itself really.

Management responseDear Guest,Warmest Greeting from Mercure Kuta Beach Bali…We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.We were very pleased to read that you appreciated the Friendliness and Assistance of our staff and you had enjoyed your Holiday. It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.We hope that we will have the pleasure of welcoming you again in the near future.Your sincerely,I Gede Ngurah Mertha SedanaFront Office Manager
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"Bali March 2012"

17th March 2012, Melbourne, Australia

We stayed in a superior ground floor room. The rooms are very small but that didn't worry us as we only really showered and slept there. The staff were fantastic and nothing was ever too much trouble. The pool and its views are magnificent and lucky for us was never too busy. The service around the pool was a little slow but didn't really concern us too much. The location of the hotel is excellent and we can't wait to stay there again. Already planning our next trip there.

Management responseDear Guest,Warmest Greeting from Mercure Kuta Beach Bali…We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.We were very pleased to read that you appreciated the Friendliness and Assistance of our staff and you had enjoyed your Holiday. It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.We hope that we will have the pleasure of welcoming you again in the near future.Your sincerely,I Gede Ngurah Mertha SedanaFront Office Manager
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"Amazing service and the cleanest by far"

16th March 2012, SydneyDelighted, sydney

From the moment we arrived to the moment we departed, the staff were incredibly friendly and service was of a high quality. Having stayed in Bali over 20 times, this was the 1st time we stayed at the Mercure and it wont be the last. We have a new favourite hotel. The front desk staff are so genuine and truly care in making your stay memorable and enjoyable. The rooms were cozy but we do not need alot of room. Rooms were cleaned to a very high standard and were comfortable. It was lovely to sit in the lobby and have pre dinner drinks before going out for the night. The pool area is quite and not busy considering the hotel was booked out. It was lovely to get a massage in the airconditioned glass rooms overlooking the beach and just laying out in basking in the sun whilst listening to the waves crash below you. Breakfast was good, plentiful and hot. Spa treatments were sensational and relaxed you instantly, housekeeping is of a high standard, concierge and front desk were brilliant and accommodating and the resort is in a great location. I will be retuning in a few months. Cant wait to go back

Management responseDear Guest,Warmest Greeting from Mercure Kuta Beach Bali…We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.We were very pleased to read that you appreciated the Friendliness and Assistance of our staff and you had enjoyed your Holiday. It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.We hope that we will have the pleasure of welcoming you again in the near future.Your sincerely,I Gede Ngurah Mertha SedanaFront Office Manager
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"Mecure Kuta"

12th March 2012, rjbAustralia, australia

Great location ,great hotel,great staff,restaurant menu was a liitle poor,but overall a great place so close to beach and shops . Staff were so so friendly.restaurant in front of mecure is very bad ,but so many so close are good ,lots of nice new coffee shops very close also,and relax at the top level and watch the sunset was great.

Management responseDear Guest,Warmest Greeting from Mercure Kuta Beach Bali…We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.We were very pleased to read that you appreciated the Friendliness and Assistance of our staff and you had enjoyed your Holiday. It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.We hope that we will have the pleasure of welcoming you again in the near future.Your sincerely,I Gede Ngurah Mertha Sedana
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"Happy stay at Mecure Kuta."

8th March 2012, Perth, Australia

I was happy to stay at the Mercure Kuta the hotel, it is aesthetically pleasing and peaceful. It is well maintained and clean the staff are pleasent. The only bad side is the food there is poor, I ate at other places.

Management responseDear Guest,Warmest Greeting from Mercure Kuta Bali…We sincere thank you for choosing Mercure Kuta Bali as your accommodation during your Holiday in Bali. We were very pleased to read that you appreciated the Friendliness and Assistance of our staff and you had enjoyed your Holiday. It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.Your comment on our food has been well noted and passed it to our Executive Cheff for the improvement.I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope you will give us another chance to welcome you in the near Future.Your sincerely,I Gede Ngurah Mertha SedanaFront Office Manager
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"Very good staffs & nice rooms"

23rd February 2012, Singapore, Singapore

I m very impresses with the helpful staffs who help me keep & return a scraf I left at the hotel lobby, got a free upgrade of rooms too! shopping is good around the area:) staffs are polite and firendly. lots of eating places , nice beach view

Management responseDear Guest,Warmest Greeting from Mercure Kuta Bali…We sincere thank you for choosing Mercure Kuta Bali as your accommodation during your Holiday in Bali.We were very pleased to read that you appreciated the Friendliness and Assistance of our staff and you had enjoyed your Holiday. It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.We hope that we will have the pleasure of welcoming you again in the near future.Your sincerely,I Gede Ngurah Mertha SedanaFront Office Manager
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"roof top sunset swimming pool"

14th February 2012, Ipoh, Malaysia

The hotel management should offer the discount card (up to 70%) for those hotel guests to stay another trip in future. Bonus Points to be given for invited friends and relatives on those hotelguest.Free transport be given from and to airport arrangement.

"Hotel Mercure Kuta Bali"

26th January 2012, Surabaya, Indonesia

I am stay in here is good. but no cheap if room is good

Management responseDear Guest,Warmest Greeting from Mercure Kuta Bali…We sincere thank you for choosing Mercure Kuta Bali as your accommodation during your Holiday in Bali.We were very pleased to read that you appreciated the Friendliness and Assistance of our staff and you had enjoyed your Holiday. It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.We hope that we will have the pleasure of welcoming you again in the near future.Your sincerely,I Gede Ngurah Mertha SedanaFront Office Manager
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"my opinion"

14th January 2012, Bandung, Indonesia

if we enter to the hotel by car or motorcycle (rent), security always ask me, do you stay in this hotel, this situation unconvenient for us, better if hotel give a sticker or somethink to our car or motorcycle,

Management responseDear Guest,Warmest Greeting from Mercure Kuta Bali…We sincere thank you for choosing Mercure Kuta Bali as your accommodation during your Holiday in Bali.Your positive feedback in matter of our service has been well noted, please rest assured that appropriate training will be given to avoid same incident in he future.Your sincerely,Vian HAdityaAsst. FO Manager
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