Hotel addressJalan Pantai Kuta 10 X
Br Pande Mas
How to reach the hotelGPS :S 8° 43' 15.06'' E 115° 10' 11.07''
Contact the hotel
- Tel. (+62)361/767411
- Fax. (+62)361/767417
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Mercure Kuta Bali - hotel reviews in Bali
Hotel code: 3713
Accorhotels.com customer reviews in partnership with TripAdvisor
"Dire need for refurbishing"
23rd September 2013, Johor Baru, Malaysia
The location without a doubt the best in Kuta within walking distance to shopping areas and restaurants. The hotel is generally nice with a great reception area and roof top pool overlooking Kuta beach. However, the rooms are in dire need of refurbishment. The furniture looks old and worn. I had the same Superior room as my other friends who traveled together but their Superior rooms each had a Nespresso coffee machine while mine had only the conventional kettle with coffee sachet and tea bags. I wonder why the disparity despite all 3 rooms we had were Superior rooms.The wash basin in my room clogs each time it is used and had to wait a few minutes for it to drain before the next person can use again. The shower curtain doesn't cover the bathtub properly no matter how hard we tried it still leaks water onto the bathroom floor.On the other hand, the bed is comfortable and the air-cond works fine.On one of the nights, our friend's room had no water all the sudden but the hotel maintenance team addressed the issue almost immediately. Though the price is not cheap compared to other hotels around Kuta but the location probably made up for it.i would return to this hotel only IF the rooms had been refurbished.View management response »
Management responseDear Guest,Warmest Greeting from Mercure Kuta Beach Bali…We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali. Your comment regarding our room has been well noted and will be taken into consideration for future room renovation.I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope you will give us another chance to welcome you in the near Future.Your sincerely,Management
1st September 2013, johnwilsonau, Nambucca Heads, Australia
A great place to stay in Bali. Excellent service from Reception and Room Service. Staff were friendly and helpful. Food was very good. I would be harry to recommend Mercure Kuta Beach to all my family and friends.View management response »
Management responseDear Guest,Warmest Greeting from Mercure Kuta Beach Bali…We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali. Your sincerely,Management
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.