ibis Den Haag City Centre hotel

"Average"

7th May 2012, Phoenix02, Pune,banglore

Rooms were not cleaned properly... In bathroom could see traces of hair on the door. My room was facing the busy street which made it quite noisy whole night. Any body visiting here, please request for rooms on other side, not facing street. Not so friendly staff. Overall below average rating.!!

Management responseDear guest,Thank you for your respond on Tripadvisor. We would like to appoligize for the experience you had in our hotel. Normally, this is not the level of service we used to give to our guests. Would you be so kind to contact me so I can get some extra feed-back to prevent things like this from happening again. We would like to offer you a solution for the disappointed experience you had in our hotel.We expressed our concerns to the housekeeping and reception staff and we will do our upmost best to prevent this from happening again.
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"Den Haag Ibis"

10th April 2012, Norwich, United Kingdom

Enjoyed my stay the hotel greatly, fantastic location , staff friendly and helpful. Will definately be booking again for our next stay

"Den Haag"

22nd March 2012, Prague, Czech Republic

Good location - easy access to centrum. Beds were not so comfortable, otherwise typical IBIS. Nice staff, free internet, good breakfast and even full, very quiet during night.

"Good location"

23rd February 2012, susanwalsh, glasgow

This Ibis is very central & the staff were most helpful. Our room was fine and we slept well. However we did not have breakfast as we felt an extra 30 euros a day on our bill was too much. We had breakfast at a nearby bar for 14euros for two and would have spent that at the hotel if the breakfast was reasonably priced.

"Good experience"

13th February 2012, Singapore

This Ibis hotel has a fantastic, central location offering many opportunities for dining and shopping. The rooms were clean and spacious with the standard Ibis decor. The front desk staff were always friendly and helpful during my stay.

"Ibis Den Haag"

20th October 2011, Milan, Italy

In downtown, diffcult to reach by car because of the new pedestrian areas established around the hotelpersonnel polite, breakfast room crowded (a large group of spanish tourists arrived just before us...), internet conenction ok

"Den Haag Sept 2011"

2nd October 2011, Easton, Massachusetts, USA

Great location, convenient to tram and Den Haag Centraal station. Close to the central shopping area. The rooms are good enough. Not much selection on the television stations. Wire option in room is cheap

"Great Hotel!"

3rd September 2011, winghale, Zagreb

I have stayed in Ibis City Center in the Hague for at least 6 times and it continues to be my favorite choice in the city. It is clean, superbly located and reasonably equipped with facilities you would expect plus it is a great value for money. \There is no real restaurant though, which is a pity, but one can have a dinner snack if needed. Besides, there is an abundance of restaurants nearby, so no real worry. The only thing I wished it had is free wireless internet in rooms, but they do have it only in the lobby upon request.

Management responseDear guest,We are more than happy to read your review and are glad to let you know that WIFI connection in the rooms will be free for use in 2012. Ibis Den Haag City Centre made this decission as we are aware of the fact that more and more guest would like to use their laptop, smartphone etc with internet connection.Hope to welcome you back in our hotel in the nearby future.
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"Great hotel - highly recommended"

20th June 2011, Germany

I stayed there for only one night - didn't have breakfast! Great service, nice people, awesome bed, clean and quiet room, super clean bathroom. All in all it was a pleasant stay - the only thing I could complain about is the high price. 127 Euro for one night is a lot to pay when you're travelling alone. The location is great - directly in the middle of the shopping area of The Hague / Den Haag. Supermarkets just around the corner and the central station is only 15 minutes (walking distance) away!

"Business trip to the Hague"

17th June 2011, Brasilia D.F.

The hotel has excellent location and staff were very attentive and kind. The services provided were of good quality and I would recommend the Ibis City Centre to other coleagues if they travel to the Hague.

"Worst experience have ever had"

1st June 2011, Helsinki

I had a business trip and had booked my room with a credit card confirmation. When I came to the hotel late in the evening they said they had given my room to someone else and now they where fully booked. I showed the confirmation of my booking where it is clearly stated that the booking is binding. But they just tried to throw me out. When I said I would then have to call the police they said they calmed down and said they can arrange a room from their other hotel. So they did but the hotel was 7 kilometers away and they did not even want pay the taxi. The two guys in the reception were extremely rude. The taxi driver said this hotel is regularly overbooking their rooms. I write this review as I hope that nobody else would need to have an experience like this.

Management responseDear Guest,Thank you for your feedback regarding your arrival in our hotel. We regret to hear that we have not been able to meet your expectations. We would like to offer you our sincere apologies for the inconvenience caused.A confirmed reservation is the one where the booking is guaranteed by creditcard. As we requested an authorisation on your card to confirm your booking we did find out that we were not able to authorize your creditcard. Therefore, your booking was no longer guaranteed.Please sent your contactdetails to our Front-Office Manager per email; H3701-FO@accor.com, so we can give you a personal reaction.
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"Business and pleasure"

22nd April 2011, Zagreb

Perfect location in the city and near to tram station.All is nice and clean, good breakfast.Choose this hotel when you want to be in center but also easy to reach any destination by tram.In the evening you can have good snacks at fare price.Large bed gives you very good night sleep.

"Ibis Den Haag City Centre"

22nd April 2011, Albertatraveller-7, Redcliff, Alberta, Canada

A short cab ride (or a fifteen-minute walk) from two train stations and a central location led us to choose this hotel.The room was a little small, especially with the third bed in place (and not stacked away). This led to little space for setting up our netbook to check our emails.That was the only downside to the hotel. They had an excellent buffet breakfast (if somewhat pricey at 15 Euros) which included something we had never seen before -- little boxes of chocolate flakes and chocolate sprinkles for putting on your toast.Very professional and courteous staff manned the reception desks and check-in and check-out was quick.

"observations"

12th January 2011, New York City

My first stay in IBIS was about two years ago and was quite impressed with everything. I have stayed there two more times, the last of which was in December 2010 and have observed that the bathroom is not as clean and worst of all the pillows were quite uncomfortable. I found out the pillows of the hotel were all replaced with a very soft pillow and did not provide support when sleeping. As a solution, the staff inserted towels into the pillow case. It should be noted that the cases were way too big for the pillows. It seemed that the pillows were square while the cases were rectangular. IIt seemed so unprofessional and poor quality. I do hope that this problem will be rectified as I will be returning to Den Haag again in the near future. At this time, I am unable to recommend this hotel. However, service was the best. Regards, Aimee Leung

Management responseDear Guest,Thank you for your feedback regarding your stay in our hotel. We regret to hear that we have not been able to meet your expectations. We would like to offer you our sincere apologies for the inconvenience caused.Due to your observation and our housekeeping checks, we addressed the issue regarding the pillow cases to the responsable company. A solution regarding the pillow cases will be in place.Hope to welcome you back in our hotel.
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