Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.2/5 8,196 reviews

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Sofitel Sydney Wentworth, 61 101 Phillip Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Located in the heart of Sydney CBD

  • A historically significant building

  • The epitome of grandeur and elegance

  • Unique central garden courtyard

  • Conference and events venue for 1,100 delegates

Our accommodation(s)

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Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Telephone
Fax +61 2 9228 9133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  8,196 reviews

TripAdvisor Rating  4.0/5  6,664 reviews

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Food from soiree was beautiful

Bonjour Angela, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

centrally located

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

overnight prior to cruise

Bonjour Stephen, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

Disappointed

Customer review rating 2.5/5

Cameron S. Friends - Confirmed reviews ALL

My wife and I stay at the Sofitel Sydney Wentworth regularly and often bring others with us - in this case two other couples for multiple nights. I understand the renovations are occurring, which has disrupted your normal activities, however it has significantly degraded the guest experience, from arrival (Finding reception - need staff on the street guiding guests to the revised check in entry) to check in, dining to facilities and comfort. As gold members, we were told at check in that we would receive a welcome amenity in our room, but it never came. No assistance was offered with our luggage. When I approached the restaurant to use our complimentary drink vouchers for a coffee, I was yelled at by the maître de to get back in line with the people waiting for a table. All of this significantly impacted on the enjoyment of our stay and that of our guests who we brought to your motel and no compensation, upgrade, amenity or discount was offered. I believe that when the hotel cannot offer its full services, there needs to be an offset and the staff need to try harder to enhance the guest experience. I recommend anyone considering booking here to wait until the renovations have been completed. I also think we will need to consider changing our hotel of choice for future stays. I'm happy to discuss further if required.

Good location, decent room - be wary of changes during renovations

Customer review rating 3.0/5

Michael B. Solo - Confirmed reviews ALL

After booking I was made aware of the renovations, so was prepared for this upon arrival (although it would've been handy to know before booking a non-refundable room). Check-in was swift and efficient. Not sure why I was allocated a disabled room though. It was late when I realised and was ready to sleep so I just let it go. During room service, I asked for replacement teaspoons however they didnt have any. There was no pen or paper in the room to write some notes, something I thought the Sofitel would provide. Unusual for the bar to only serve club members until 2.30pm when I wanted to use my drink voucher (so no payment was required), and it was also very empty so not sure why I couldn't. None of these are relevant to whether there are renovations or not. Once the renovation is complete then I am sure things will be back to normal.

Great location. Nice staff.

Customer review rating 4.5/5

Tony S. Couples - Confirmed reviews ALL

Really enjoyed our stay & appreciated the room upgrade. The complimentary bottle of wine was really nice and the chocolates sensational. Only minor issue was the lateness of room service, they didn't come untill 4pm when we were getting ready to go out. We had to wait 10 minutes to check out as a couple took quite a while to check in & there was only one person on check out duties at 9.30 am.

Bonjour Anthony, Thank you for being a loyalty Gold member with Accor and we appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

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Other web-users rate our hotel

  • 1,758 reviews 9.3/10 Location
  • 3,709 reviews 6/10 Room
  • 4,026 reviews 7.8/10 Service
  • 42 reviews 6.7/10 WiFi
  • 1,507 reviews 5/10 Comfort
  • 1,369 reviews 3.8/10 Amenities
  • 961 reviews 6.8/10 Breakfast
  • 941 reviews 6.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.