Sofitel Sydney Wentworth hotel

"Sofitel stay"

22nd May 2012, John7494, Townsville, Australia

I was there overnight for a meeting the next morning. Check in fine with efficient and courteous service. The rooms are small but comfortable with all amenities. Bed comfortable but a bit too soft. Check-out at 8am was a hassle. Too many guests at one time and not enough staff on duty. Not arranged well as,if you selected a slow queue you waited much longer than others. A better system at check-out would help

"Steve K review"

21st May 2012, steveamy1374, Sydney, Australia

Bar service slow, 25 minutes to get a drink because it was free as a silver member.Dinning was terrible service 50 minutes to get a bread roll, order taken came back to ask the same questions again about how i want my meat cooked. Ordered wine, came during my starter (curried fish) then I had to taste it. I asked twice for my wine and took a third asking to get it. All excuses not good enough. 2 hours later we had only finished our main course, service bad. Left and had a coffee and dessert at the rocks. All every one could say was "bonjour", which was a little strange in Sydney.I would not go back again, second visit, and the beds was too soft then, I ended up sleeping in a chair and used a foot stool. Ask my wife she will confirm this.

"Sydney Sofitel"

21st May 2012, Leejune777, Brisbane, Australia

We love the Sydney Sofitel but we had 2 hick ups - the check in was not a good experience due to the consultant almost ignoring us and being quite rude and then we called room service who never came to our room but otherwise it was a very comfortable and enjoyable time.

"Great Hotel, Value for money"

20th May 2012, kimhunter, Melbourne

Great location, best beds and staff very helpful. Rooms are nicely decorated but getting a bit tired. Lobby is beautiful with gorgeous flowers and a wonderful scent. I stay whenever I visit Sydney. The only thing that is missing, is a view of the water!

"loved this hotel"

17th May 2012, juliebowk, Helensvale, Australia

the staff were very friendly and helpful - was a really nice hotel - very clean and fresh lookingThe breakfast was very nice, The only thing i would like to see different is a bit more decorating in the rooms - a plant or something would make all the difference- just makes it feel a bit impersonal.

Management responseI was most pleased to read your review and I am delighted that you enjoyed your Sofitel experience. Please accept my most sincere thanks for taking the time to share your feedback and comments regarding the rooms. Your comments will certainly be reviewed when we go through a period of redesign.Thank you again for taking the time to write; we look forward to welcoming you back in the near future. Kindest RegardsSam PanettaHotel Manager
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"Sofitel Sydney in May"

17th May 2012, crowleycarr, Sydney, Australia

We were using our free night (part of Accor's Advantage Plus membership), so really have no complaints. If we were full paying customers I would have said that there was nothing outstanding about the service, however, I also couldn't fault it. The only criticism of our stay was our dining experiences at the Garden Court Restaurant - not the food though, the food was fabulous! However, we had a problem with a wine we ordered which was corked (imported with a cork), where the young waiter proceeded to avoid us and didn't come back at all to discuss what we wanted to do about it. Finally we managed to get the attention of another waiter, who promptly whisked the wine away, smelled it, confirmed that it was "terrible" and then quikly brought us out another bottle (Australian with a twist top!), which was delicious. We also felt that the decor was very wrong for dining at night time - it lacked intimacy and warmth and was more akin to a breakfast or high tea conservatory. This ended up being a positive though, when we returned for breakfast the next morning!

Management responseThank you for taking the time to share your feedback about your recent stay at Sofitel Sydney Wentworth. It is wonderful to read that you had a pleasant stay and chose to use your free night from your membership with Accor Advantage Plus with us.I apologise for the issue that you experienced in our Garden Court Restaurant but please be assured that these comments have been passed on to the Food and Beverage Manager to share with his team. Thank you again for taking the time, we look forward to welcoming you back in the near future.Kindest RegardsSam PanettaHotel Manager
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"Ever consistent Wentworth"

16th May 2012, Canberra

We always enjoy staying here. Wonderfully comfortable bed, a well presented hotel and friendly obliging staff. One downside - we returned to the hotel at 10:00 pm after a show and looking forward to drinks & supper. Sadly could not get any food unless by room service.

Management responseThank you for taking the time to share your feedback about your recent stay at Sofitel Sydney Wentworth. It is wonderful to read that you had another pleasant stay with us and hope you will continue staying again with us in the future.I am glad that you enjoyed the bed and found our staff friendly and obliging. It is always nice to receive positive comments so these will certainly be forwarded on to our ambassadors to read. We have taken on board your comments regarding the availability of food upon your return to the Hotel and will certainly discuss this within the Leadership Team over the coming days.Thank you again for taking the time, we look forward to welcoming you back in the near future.Kindest RegardsSam PanettaHotel Manager
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"Quality Hotel"

16th May 2012, sunnyandbright, Newcastle, Australia

The Sofitel is a fine quality hotel in a great location. We were attending a play at the opera house so it was ideal and not far to walk. The luxury room was very nicely appointed, the beds were outstandingly comfortable. We ate at the restaurant and the staff were most attentive and the food very tasty. A compliment to the hotel. We would definitely stay at the Sofitel Sydney Wentworth again.

Management responseI was truly delighted to read your comments and am most pleased that you enjoyed your Sofitel experiences. It is positive feedback such as yours relating to our bedding, quality of our rooms and location that is lovely to hear. I will certainly share your feedback with our entire team.Thank you for sharing your feedback and we look forward to welcoming you back to Sofitel Sydney Wentworth.Kindest RegardsSam PanettaHotel Manager
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"Tres Bien"

15th May 2012, Phillipe777, Sydney, Australia

I attended an evening function in Sydney...and after a busy week or two decided to have a lazy stay over...a most restful and pleasant experience...I enjoyed the "French touches" evident at this hotel.

Management responseI was most pleased to read your review and I am delighted that you enjoyed your Sofitel experience. Please accept my most sincere thanks for taking the time to share your feedback. Thank you again for taking the time to write; we look forward to welcoming you back in the near future. Kindest RegardsSam PanettaHotel Manager
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"Sofitel Sydney Wentworth"

13th May 2012, SaltMerchant, Melbourne, Australia

Just an overnight stay. Good location for my business needs. Clean and well priced. The only poor note related to breakfast. Tea and coffee required waiter service which was so slow that despite repeated requests I never received a cup of tea with my breakfast. I eventually gave up and made one in my room.

Management responseI appreciate you taking the time to share your honest feedback and apologise that your experience did not meet your expectations. At Sofitel Sydney Wentworth we aim to deliver a level of service that exceeds our guest’s expectations and on this occasion, it is clear that we have failed to deliver. I have brought your comments regarding the waiter service to the appropriate department managers who have advised that they will remind the team of the importance of attention to detail, customer serivce and efficiency.Thank you for sharing your feedback and we look forward to welcoming you back to Sofitel Sydney Wentworth.Kindest RegardsSam PanettaHotel Manager
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"Comfortable and memorable stay in Sydney"

11th May 2012, RJaduram, Griffith, Australia

Sofitel Wentworth is conveniently located in the heart of the CBD. The hotel has courteous staff who are always offering to assist their customers. Dining at the Courtyard restaurant has always been a highlight, whether it were breakfast or dinner. The lounge on the groundfloor also has excellent service and food. The rooms have the usual comforts of Sofitel. A comfortable and memorable stay in Sydney it was.

Management responseI was very happy to read your comments and appreciate that you decided to share your comments regarding your Sofitel experiences. The positive comments regarding our Garden Court Restaurant were greatly received and I have passed these comments on to our Executive Chef to share with his team. I will certainly share your feedback with the Hotel.Thank you for sharing your feedback and we look forward to welcoming you back to Sofitel Sydney Wentworth.Kindest RegardsSam PanettaHotel Manager
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"My stay"

10th May 2012, sydney

I thought the cost of the car parking was excessive @$46.50 per night considering the cost paid for the room.I was charged $40.00 for breakfast on the day I arrived, although we arrived after breakfast - 1.00 PM. I notified the hotel when I arrived home. I was told that they would credit my bank with that cost, this has not happened yet.There is an amount of $66.99 pending payment on my master card for the 6th. may I am not sure what it was for but assume this will be delated as i paid in full by eftpos.There was no detail on the invoice about the night I paid for in advance, I take it I will get the A club points for that cost.

Management responseThank you very much for taking the time to share your feedback. I sincerely apologise for issues you experienced during and after your stay regarding being charged for breakfast and the pre authorisation charge staying atatched to your account for a period of time. Please feel free to let us know if this charge has not been released by calling us directly.In regards to the car park cost; may I please let you know that the car park is not owned or operated by Sofitel Sydney Wentworth. We do realise the impact that this has on our guests experiences so I am glad that you shared your feedback and have spoken with the car park Management to pass on your comments regarding the cost.Thank you for taking the time to write and I look forward to hearing from you soon.Kindest RegardsSam PanettaHotel Manager
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"Worthwhile"

10th May 2012, kristy_wareing, Wickham, Australia

The hotel and the staff were excellent, would recommend it to anyone, definately 5 star? The beds were very comfortable we had trouble getting out of it and the room service we had was delicious

Management responseI was truly delighted to read your comments and am most pleased that you enjoy your Sofitel experiences. It is positive feedback such as yours that encourages our staff to continue striving to exceed our guests’ expectations. I will certainly share your feedback with our entire team. We certainly have many positive comments regarding the comfort of our beds so we are very happy to hear you enjoyed it.Thank you for sharing your feedback and we look forward to welcoming you back to Sofitel Sydney Wentworth.Kindest RegardsSam PanettaHotel Manager
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"Great place for a meal and a drink, but the room was hot and airless"

10th May 2012, SueV633, Melbourne, Australia

I enjoyed the freindly service, and qaulity of the food and beverages. The room was clean and well appointed and the hotel is in an ideal position, not too far from public, transport, the city centre and the harbour. I was disapointed with my roo which was hot and airless.

Management responseThank you very much for taking the time to share your feedback. I appreciated reading your comments regarding our service, the quality of the food and beverage options and cleanliness of our rooms. I will certainly ensure that the rest of the team are able to read these comments as well.I apologise though that you found the room hot and airless. If you would like to contact us; I would be very grateful as we will then be able to ascertain which room you stayed in and resolve the issue. Please feel free to write directly to the Hotel on: h3665@sofitel.com.Thank you for sharing your feedback and we look forward to welcoming you back to Sofitel Sydney Wentworth.Kindest RegardsSam PanettaHotel Manager
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"Brilliant"

9th May 2012, antonellacalabrese, Sydney, Australia

beautiful hotel, great service, the atmosphere is wonderful, rooms were spacious and confortable. The only bad thing is that you don't sell your incense that goes through yoru air con in the main foyer! that smell is amazing!!

Management responseI was truly delighted to read your comments and am most pleased that you enjoy your Sofitel experiences. It is positive feedback such as yours that encourages our staff to continue striving to exceed our guests’ expectations. I will certainly share your feedback with our entire team.Thank you for sharing your feedback and we look forward to welcoming you back to Sofitel Sydney Wentworth.Kindest RegardsSam PanettaHotel Manager
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"Bedding"

8th May 2012, Bazzi_69, Sydney, Australia

Unfortunately the King Bed was way too soft & this made it very diffucult to sleep on. I have already lodged my comments to the hotel for feedback.Thanks

Management responseI sincerely thank you for taking the time to share your feedback. A feature of Sofitel Luxury Hotels is the Sofitel ‘My Bed’. We do however realize that this offering is not to the satisfaction of all our guests, which is why we offer to customize the beds to suit our guest’s individual needs. When making your next booking, I encourage you to reconfirm with the reservation agent that your profile notes that you prefer a firmed bed without the pillow topper as our team will certainly endeavour accommodate your requestThank you again for taking the time to write.We look forward to welcoming you back to Sofitel Sydney Wentworth in the near future.Kindest RegardsSam PanettaHotel Manager
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"Great Service, good location"

7th May 2012, nurdsen, Auckland, New Zealand

would recommend staying here primarily based on the professional service you receive when staying here. Room was good, the Sofitel beds I always rate and the Restuarant was supperb. The Coq Au Vin was brilliant and their wine is served in a generous pour.Found the hotel so good I rebooked for 2 days later and stayed there again when I was again in Sydney.Only issue I had was that i was located both nights in a room next to the lifts and was awoken a few times by the opening and closing of the lift doors as they were noisy. Would be a major issue for a light sleeper.

Management responseIt was so truly wonderful to read your comments and I am delighted that you enjoyed your Sofitel experience twice. We have just confirmed that our elevators will be undergoing an upgrade throughout the coming months to address the noise that they do make. I sincerely thank you for your feedback and hope that we will have the chance to welcome you back to Sofitel Sydney Wentworth again in the near future.Kindest RegardsSam PanettaHotel Manager
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"Excellent hotel. Expensive as you would expect but good on the most part.."

7th May 2012, inspireed, Brisbane, Australia

This was my first time staying at the Sofitel Sydney Wentworth and I was pleasantly suprised. Service was pretty good on the most part, although my room was not cleaned one of the days of my stay (1 out of 5 days)) and mini bar only topped up at my request which was a little frustrating.That said, beyond those oversights the hotel staff were great. Everything I requested for both business and personal purposes was promptly attended and the staff were pretty friendly. The rooms and bathrooms were well maintained and the Junior Suite I stayed in had enough room to be able to comfortably work. Additionally, the bed I was extremely comfortable and made for a great night's sleep.Overall, a good experience although I may stay even closer to George Street next time for even greater convenience and better proximity for extra-hotel facilities. I would have no hesitation on recommendin this hotel.

Management responseI was most pleasing to read your review and I am truly delighted that you enjoyed your Sofitel experience. I will certainly ensure that your feedback is passed on to them. I was also very glad to read that you enjoyed our Sofitel ‘My Bed’, which are a feature of all Sofitel Hotels. Again, thank you for your feedback and I look forward to welcoming you back to Sofitel Sydney Wentworth in the near futureKindest RegardsSam PanettaHotel Manager
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"Time Out"

6th May 2012, PartyAnimal_12, Melbourne, Australia

A friend and I were in Sydney to see a show at the Opera House and had a one night stay at the Sofitel Sydney Wentworth.We found it to be an excellent venue in all respects, particularly the location which was very central and within walking distance to many of Sydney's city attractions as well as giving us excellent access to public transport.We would definitely stay there again.

Management responseI am very glad that you were able to enjoy a lovely relaxing weekend and that the Hotel’s location was convenient for you. There is always so many interesting and exciting things to do within such close proximity to the Hotel and our ever-helpful Concierge team would be delighted to assist in anyway they can on your next visit.We certainly look forward to welcoming you back to Sofitel Sydney Wentworth for another ‘magnifique’ stayKindest RegardsSam PanettaHotel Manager
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"Good Time had by all"

5th May 2012, BMT99, Thornton NSW Australia

This is the second time we have stayed here and again could not find a fault. Excellent restaurant. Great location to walk around Sydney City. Overnight parking though I feel is expensive at $46.50 a night.

"Change for the Better."

4th May 2012, Neddiek, Perth, Australia

Have stayed in other Hotels in Sydney and been disapointed on return visits. Loved Sofitel Wentworth. The Reception Staff were exceptional. Had Two stays in three weeks and our return visit was better than our first visit if that is possible. Have recommended this Hotel already. Will definitely be back. Excellent location.