Mercure Bergamo Centro Palazzo Dolci 4 stars

Customer review rating (ALL Rating) 4.2/5 869 reviews

Mercure Bergamo Centro Palazzo Dolci - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Free WIFI throughout the property

  • Bar open 7/7, perfect setting for a business cocktail

  • Near the bus station with direct connections to Orio al Serio

  • ALLSAFE-certified hotel

  • Buffet continental breakfast.

Our accommodation(s)

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121 Bergamo
Italy

GPS:45.692409, 9.672681

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service
Near the property
  • Car park

BAR L'ACCADEMIA

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  869 reviews

TripAdvisor Rating  4.0/5  1,624 reviews

Good Hotel Let Down Slightly by Housekeeping

TripAdvisor rating 4.0/5

Maureen231 TripAdvisor review

Mercure Bergamo was a nice hotel in a great location near the train station and airport bus stops with an easy walk to the funicular to reach Citta Alta. The hotel itself and the room was very clean on arrival. However, on day 2, the maid only left 1 bath towel for 2 people (there were none in the drawers, I checked) resulting in us having to share. Toilet paper wasnt replenished either. On day 3, we arrived back in the evening to find there had be no maid service at all that day. When I went to reception for more towels and toilet paper I was asked if I had left the 'Do Not Disturb Sign' on the outside of the door which i hadn't. This made me feel questioned rather than given an apology for an uncleaned room. The room itself was modern, spacious and nicely decorated with a large wall mounted tv, comfy bed & pillows and nice smelling toiletries. The hand and bidet towels weren't towelling though, more like cloth table napkins which was strange. I think this hotel is definitely having a towel shortage! Breakfast was nice with a varied choice. However, there was no toaster available to toast bread - maybe this is an Italian thing. The hot section could have been better - the bacon looked a bit grey/off but nice on the last morning. The sausages were hotdog type and the beans were dry beans and not in sauce. I had read a few reviews before we arrived to say breakfast was cramped/over crowded with the buffet not being replenished but this was definitely not our experience on any of the mornings we stayed. Perhaps we were there early enough. Overall, a few minor housekeeping issues in a decent hotel, therefore, would be happy to return and recommend to others

Would prefer the Ibis hotel

TripAdvisor rating 1.0/5

paulinanignol19 Couples - TripAdvisor review

The hotel looked as a usual mercure with good location. Little did we know how disappointing it would be… We arrived and the receptionist took 20 minutes to do the check in, there was another couple there and they were checking us both at the same time. The room was quite nice and spacious I must say. The WORST part was the breakfast : no where to sit, no one to refill the buffet, NO COFFEE!!! And they charged us 25 pounds for the breakfast for a piece of bread not even coffee… terrible experience please choose another hotel and save yourself the agony and frustration. I usually like Mercure but this time it was worse than staying at an ibis budget.

Location was very good

Customer review rating 3.0/5

Brian B. Couples - Confirmed reviews ALL

I would compliment your front office staff who assisted me everyday with a continuous complaint i experienced everyday. It relates to Housekeeping which only provided me with one towel and one face cloth a day , when I was accompanied by my wife as well. No replenish of coffee pods , no new carton cups , no wooden twister. I had to go to reception who assisted my requests everyday.

Well located

Customer review rating 5.0/5

H. S. Couples - Confirmed reviews ALL

the beds are very comfortable

A great night's sleep

TripAdvisor rating 5.0/5

pgbDublin Couples - TripAdvisor review

Great location, a short walk from the station and the airport bus stop. Spotlessly clean room and bathroom. Very good breakfast buffet, though it was crowded when we were there and there was a long wait for the coffee machine. Good strong coffee, though. What stood out was the soundproofing. The carpets help. Didn’t hear a sound all night. Nor in the morning after breakfast, when housekeeping staff were busy on the corridor. This hotel is ranked 20/36 in Bergamo on TA. The other 19 must be amazing. We will be back.

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Other web-users rate our hotel

  • 1,334 reviews 9.4/10 Location
  • 1,520 reviews 7.8/10 Room
  • 987 reviews 8.5/10 Service
  • 30 reviews 6.7/10 WiFi
  • 883 reviews 7.7/10 Breakfast
  • 852 reviews 7.9/10 Comfort
  • 519 reviews 7/10 Cleanliness
  • 255 reviews 6/10 Food

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