Hotel - Mercure Bergamo Centro Palazzo Dolci
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Mercure Hotel

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100 
24121 Bergamo
ITALY

974 reviews
TripAdvisor Rating Based on 974 reviews
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Mercure Bergamo Centro Palazzo Dolci

Mid-scale hotel for business trips or leisure

The elegant four-star Mercure Bergamo Centro Palazzo Dolci hotel is located opposite the Papa Giovanni convention center, a stone's throw away from the medieval town of Bergamo Alta and 328 yards (300 m) from the train station, combining business and culture. The hotel boasts 88 sophisticated rooms featuring all modern comforts and an elegant bar. Complimentary WIFI throughout the hotel. Private paying car park nearby. Located 2.5 miles (4 km) from Orio al Serio International Airport

Bergamo is a historical treasure and key destination for art, painting and music lovers, with its 3.7 miles of 16th-century walls, untouched medieval charm, theaters and museums. Golf, cycle routes and trekking are nearby; ski resorts 28 miles away.

Hotel extras

To enjoy Bergamo to the full, stay in the center! The hotel boasts an ideal location between the main shopping streets. Close to Santa Maria delle Grazie church; the upper city can be reached by traveling along the Sentierone with its picturesque loggias

This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Breakfast
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air Conditioning
  • ORIO AL SERIO
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:30
    • Opening hours : Week-end 07:30-23:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121
Bergamo
ITALY

Tel: (+39)035/227411
Fax: (+39)035/218008

Check-in from 14h00
Check out up to 12h00
Access and transport
  • ATB : 1 AIRPORT, STAZIONE TRENI BERGAMO
  • CITTA' ALTA : 1 CITTA'ALTA, STAZIONE TRENI BERGAMO
  • MILANO LINATE AIRPT At 40km / 24.86 miles
  • MILANO MALPENSA At 80km / 49.71 miles
  • ORIO AL SERIO At 5.8km / 3.6 miles  - Shuttle paying
  • BERGAMO At 4km / 2.49 miles
  • ST.CENTRALE DI BERGAMO At 0.3km / 0.19 miles

GPS : 45.692409, 9.672681

Our rooms

88 elegant rooms where attention to detail and the vibrant colors of the decor blend with all the modern comforts, including free WIFI, safe and LCD satellite TV, to create a welcoming and sophisticated atmosphere.

  • Privilege Room with double bed
    Privilege Room with double bed

    Room with exclusive comforts, including air conditioning, 32" LCD satellite TV, free WIFI, safe, minibar with complimentary soft drinks, Nespresso coffee machine and a wide range of complimentary items. Newspaper on request from reception.

  • Privilege Room with twin beds
    Privilege Room with twin beds

    Room with exclusive comforts, including air conditioning, 32" LCD satellite TV, free WIFI, safe, minibar with complimentary soft drinks, Nespresso coffee machine and a wide range of complimentary items. Newspaper on request from reception.

  • Standard Room with 1 single bed
    Standard Room with 1 single bed

    Single Room for 1 person with air conditioning, LCD TV with satellite and Sky channels, free WIFI, safe, direct telephone line, minibar, tea and coffee making facilities and hairdryer.

  • Standard Room with 2 Single beds
    Standard Room with 2 Single beds

    Double Room with twin beds, air conditioning, LCD TV with satellite and Sky channels, free WIFI, safe, direct telephone line, minibar, tea and coffee making facilities and hairdryer.

  • Standard rooms with 1 double bed
    Standard rooms with 1 double bed

    Double Room for 1 or 2 people with air conditioning, LCD TV with satellite and Sky channels, free WIFI, safe, direct telephone line, minibar, tea and coffee making facilities and hairdryer.

  • 88 rooms
  • 76 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

BAR L'ACCADEMIA Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

BAR L'ACCADEMIA


At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

See all our restaurants and bars

Our customer reviews for Mercure Bergamo Centro Palazzo Dolci

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 974 reviews
Irish6562 2016/10/06
« A. Blissful weekend away »

Beautiful hotel sitting in the centre of Bergamo, so conveniently positioned for getting around to see all of the sights. Room, bathroom exceptionally modern and clean. Would have liked a slightly wider selection at breakfast re: Italian options but generally what was on offer was good. Hotel and area to be recommended. Taxi from airport direct to door....20euros Train station less than 100mts away.

Direzione_BG, DM at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, thank you for taking the time to write your feedback about your stay. We are happy to read you had a nice time and we are looking forward to welcoming you again in the near future at the Mercure Bergamo Centro Palazzo Dolci. Best Regards, S. Marci Deputy Manager Mercure Bergamo Centro Palazzo Dolci

Maria G 2016/05/07
« An excellent hotel for touring Bergamo region »

We stayed for 3 nights to tour around this area of Lombardy. The hotel is within easy walking distance of the rail and bus stations. The rooms are comfortable, staff very pleasant and helpful. Bergamo itself is beautifful and it's proximity to Lake Como is a bonus. But do go up to San Pellegrino and further on the bus. Stunning scenery following the Brembo river.

Susanna M, Deputy Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, thank you for taking the time to write your feedback about your stay. We are happy to read you had a nice time and we are looking forward to welcoming you again in the near future at the Mercure Bergamo Centro Palazzo Dolci. Best Regards, Susanna Marci Deputy Manager Mercure Bergamo Centro Palazzo Dolci

BcnFrancesc 2016/01/20
« Perfect choice in Bergamo »

We chose Bergamo for a short weekend breakaway, and we were impressed with this city. Not being a major tourist hub, the city offers plenty of heritage sites, nice dining and shopping without the dangers and inconveniences of mass tourism. Also in terms of costs, differences can be appreciated. The hotel has a perfect location, right in the city centre, and within a few minutes walk from the main train station and the local bus terminal. Both the bedroom and the bath room were spacious enough. We were offered a nice welcome bag containing a toilettry kit and a book on the hotel design. We didn't have breakfast there. All the front desk staff we were in touch with were very professional and accommodating. A proper 4-star urban hotel, functional and modern, yet with affordable rates. We loved Mercure Palazzo Dolci, and we strongly recommend it.

Cristiana C, General Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, Thank you for taking the time to complete the survey and inform us about your experience following your stay in our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon at one of the Mercure hotels. Yours sincerely, Cristiana CRIPPA General Manager Mercure Bergamo Centro Palazzo Dolci

David S 2016/01/17
« Good room, great staff »

This was an excellent choice for me. The location worked well, the room was comfortable and the staff was excellent and friendly. The breakfast was OK, but not as great as many Italian hotels. Still, there are many cafes in the area if I wanted more.

Cristiana C, General Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, first of all thank you for taking the time to inform us about your experience following your stay at our Hotel Mercure Bergamo Centro Palazzo Dolci. My team and I are really grateful for your kind feedback. Looking forward to welcoming you again in our hotel I remain, Yours sincerely, Cristiana CRIPPA General Manager Mercure Bergamo Centro Palazzo Dolci

nicholasm406 2015/10/15
« Solid Bergamo Choice »

Good hotel perfectly located for arrivals by train or by plane via local bus route 1A. Bus route 1 from outside takes you to the top of the old town - Citta Alta - and the walk back is hence all down hill. Rooms a decent size but gloomy. Small windows and low wattage light bulbs. TV carries some premium channels. Room 307 ( and probably 309 and 311) are away from the road so quieter and have views up to the old own from a balcony big enough to sit out on. Reception and bar good. Breakfast selection also pretty good for Italy which as a country has the worst breakfasts in Europe. Compared to other Bergamo hotels it is also good value for money. E-mails prior to visit dealt with courteously, promptly and completely which is rare. Well done Elisabetta and colleagues.

PreZision 2015/08/09
« All you need, close to where you want to be »

Quiet yet central, nice amenities, clean, excellent breakfast, fast WIFI, within walking distance to the old town, close to a central parking, friendly staff. My choice also for the next stay in Bergamo.

Satorra, Front Office Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Bergamo Palazzo Dolci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eliana Villa Front Office Manager

Francis C 2015/07/20
« Great stay »

Wonderful hotel, friendly and helpful staff, good breakfast. Rooms available with nice view of the "Citta Alta". Nicely located for restaurants and sightseeing. Only negative is no hotel parking, so EUR15/day in neighbouring public car-park.

Satorra, Front Office Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, thank you so much for your nice comments, they are very important to us. Unfortunately Bergamo is a city "without parkings":( it is very difficult to park in all the city and near our hotel the only solutions is to park where you parked, at the cost of € 15 per 24 hours. Another solution is a public parking at 900 mt from the hotel but not on Monday and also it is not very safe. If you need some more information about it do not hesitate to contact me. Looking forward on welcoming you again in the future. Best Regards Eliana Villa - Front Office Manager

Andrei B 2015/01/22
« Perfetto! »

We stayed for one night. The hotel is close to the central station in Bergamo. The airport bus stops in front of the station. We booked privelage room. It costs 20 euro more. We got huge room, great breakfast and the friendly staff took good care of us. And free minibar(non-alcoholic drinks). Don't forget to visit Citta Alta och try the icecream at GROM!

Satorra, Front Office Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, thank you very much for your nice comments! Your happiness is our best satisfaction! Looking forward on welcoming you again. Best Regards Eliana Villa - Front Office Manager

Eric C 2014/10/07
« Great location »

An attractive hotel within a block from the train station. The interior is very modern. However, the lighting in the room isn't strong enough for reading, so it may not be an ideal choice for a businessman.

Satorra, Front Office Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, thank you very much for your good comments regarding your stay. I am sorry that you find the light not very strong in the room because we have recently made an improvement with led and stronger lights, I will check in the romm you've been if there is some problems about it. Looking forward on welcoming you for another stay in the future. Best Regards Eliana Villa - Front Office Manager

14Peter13 2014/05/06
« Excellent Hotel in Great Location »

This hotel was a lovely place to stay. Room was really luxurious and a very large bathroom with a door opening onto a small balcony. Staff were very very helpful and gave us good advise and helped us choose a local restaurant for an excellent dinner. The public car park is just next to the hotel so no hassle if driving and finding somewhere to park. Breakfast was good.

Satorra, Front Office Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon at one of the Mercure hotels. Best Regards Eliana Villa - Front Office Manager

MareksGregs 2013/11/30
« In Overall Very Good »

There were a some minuses I noticed during my stay, but nothing severe. The shower cabin didn't completely close and there were a few scratches/black stripes on one of the walls, which I assume were left by someone who had previously stayed in the room. Also, at one point, the elevator didn't work for 10-20 minutes. I had to take the stairs all the way down to the lobby, which I personally can't complain about, because stretching your legs is always good. But it may have been troublesome for others. In overall the stay was very good. The service was wonderful and I got the room I asked for.

irinipatras 2013/06/27
« bergamo »

the hotel was very clean and quiet, friendly staff, large room and bathroom, good WiFi, near the old town and the bus and train stations, close to the stop of the line 1 bus going between airport and old town.

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