Hotel - Mercure Sao Paulo Central Towers Hotel
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Mercure Hotel

Mercure Sao Paulo Central Towers Hotel

Rua Maestro Cardim 407  Paraiso 
01323000  SAO PAULO
BRAZIL

596 reviews
TripAdvisor Rating Based on 596 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Fitness centre
  • 100% non-smoking hotel
  • Reception open 24 hours a day

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Shoe shine machine

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • Room service

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

  • 117 rooms
  • 100% non-smoking hotel
    • 110/120 V AC
    • Air conditioning
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Telephone in bathroom
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • DDI - Direct Dialing In
    • High speed transmission line
    • RJ 11 outlet
    • Full kitchen
    • Microwave in room
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Sao Paulo Central Towers Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 596 reviews
alanjeceb 2017/02/22
« Good stay! »

Good hotel and service, in general, good too. I requested an early check in on arrival in the morning and due to the delay of the room release they decided not to charge me for going in early. Such a solution was satisfactory.

centraltowers, Gerente geral at Hotel Mercure Sao Paulo Central Towers, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Central Towers Hotel. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Crema Manager

Guy H 2016/12/07
« A safe place to stay in a city with many problems... »

Sao Paulo is not the city you would like to visit, but if you have to be there, this hotel is a good option. Located close to a motorway exit, it is easy to park your car with the valet service. the rooms are spacious and convenient. Breakfast is plenty. The hotel staff is friendly and helpful.

centraltowers, Gerente geral at Hotel Mercure Sao Paulo Central Towers, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paulo Crema Manager

Patricia K 2015/12/05
« Nothing but appearances »

The hotel looks very good, but it is not. The bed was very bad, so I could not sleep at all during the night and got a backache that last for 10 days. The carpet, the couch, the sink, the microwave, the dishes in the room were dirty. There was no toaster during breakfast.

Elaine T, Gerente geral at Hotel Mercure Sao Paulo Central Towers, responded to this review

Dear Guest, We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your opinion, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Elaine Thome Manager

RSam101 2015/11/06
« A Nice Little Place to Stay »

The front desk and concierge staff were professional and took care of issues in a timely manner. They made every effort to make sure my stay was comfortable and secure. Although the rooms were small they were compact and had all the facilities that one needed for a mid to long term stay. Quiet neighbors, decent breakfast and clean facilities - what more does one want. Special thanks to Leonardo Lima, Eden Araujo, Olavia Portela, Carla Gaddi and Guiherme Aguilar for their dedicated and excellent service.

Elaine T, Gerente at Hotel Mercure Sao Paulo Central Towers, responded to this review

Dear Guest, We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much! Regards Elaine Thome General Manager

MelVicente 2015/09/16
« Excellent »

Everything Was perfect at our stay. The room is clean, there is a courtesy of coffee and tea in the room. We were very Well treated. The room is large and comfortable. I recommend this hotel very much.

Elaine T, Gerente geral at Hotel Mercure Sao Paulo Central Towers, responded to this review

Dear Guest, Thank for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Elaine Thome General Manager

FelipeMP 2014/09/07
« Worth the price »

Pretty good service, reception and cleaness, it worth what I paid for. The hotel is clean and well located for what I was looking for. Although the neiborhood it's not that beautiful, the hotel street is fine and the hotel is good for the price.

Elaine T, General Manager at Hotel Mercure Sao Paulo Central Towers, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the hotel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elaine Thomé General Manager Mercure SP Central Towers

Joao A 2014/09/03
« Good Choice »

The hotel is very well placed, in calm street and also nearby important locations of São Paulo. Its very interesting for who is visiting with plans of doing business. I din't like the blackout of the bedroom, but in the overall I recommend!

Elaine T, General Manager at Hotel Mercure Sao Paulo Central Towers, responded to this review

Dear Jõao, We very much appreciate your comments regarding your stay at the Mercure SP Central Towers. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elaine Thome General Manager

Dave R 2013/12/11
« Sao Paulo Hotel »

The hotel looks very nice, is very comfortable and is in a great location, but the bedding options are not good they offer only double beds or Twin beds and the Twin beds are not very stable or comfortable.

Elaine T, General Manager at Hotel Mercure Sao Paulo Central Towers, responded to this review

Prezado Hóspede, Agradecemos por expressar sua opiniao em relação ao nosso hotel e estrutura. Impressões positivas e sugestões são sempre bem vindos. Esperamos vê-lo em breve e que sua proxima estada seja muito agradável. Cordialmente, Elaine Thomé Gerente Geral

Edilson M 2013/10/23
« Nice hotel, but... »

I've experienced a nice travel and stay. Except for some racist staff members everything went well. Well located and super clean. Wouldn't mind staying there again, this time with my family. Thanks...

Elaine T, General Manager at Hotel Mercure Sao Paulo Central Towers, responded to this review

Dear Guest, Thank you for taking the time to complete our on line survey regarding your recent stay at our hotel. We very much appreciate and value your feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely Elaine Thomé General Manager

Luciana R 2013/10/21
« Poor »

The check in was very slow. There was no porter for the luggages. The decoration of the room looked like so old fashin (the TV for example was a very old model). The drain of the bathroom gave off a bad smell. We ordered room service for the dinner and one of the orders came incompleted (missing the mashed potatoes) and the other one came with a garnish changed. The fitness was so simple.

Elaine T, Administration at Hotel Mercure Sao Paulo Central Towers, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure São Paulo Central Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our team to address the problem and prevent future occurrence. Our hotel already have apartments totally reformed with a modern and comfortable presentation. When making your next reservation, please, request one of those new apartments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Paulo Pedroso Administration

ricardo7214 2013/08/19
« avarege »

the hotel service improved since my last stay, mainly regarding the restaurant. This time i did not fell as an intruse. some rooms still need some refurbisch. The curtains seems very dirt, probably because of the air pollution of São Paulo

Elaine T, Gerente geral at Hotel Mercure Sao Paulo Central Towers, responded to this review

Prezado Ricardo, Agradecemos seu feedback e através dele sempre poderemos melhorar mais nossa qualidade. Esteja certo que seu feedback no encoraja a buscar o melhor de nossos esforços para atender sempre melhor nossos hóspedes. Junto às equipes responsáveis iremos verificar os pontos observados em sua resposta. Cordialmente, Henrique Antonio Chefe de Recepção Mercure SP Central Towers

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