Mercure Belo Horizonte Vila da Serra 4 stars

Customer review rating (ALL Rating) 4.3/5 989 reviews

Mercure Belo Horizonte Vila da Serra - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Pet-Friendly hotel with courtesy for small animals

  • Hotel with the best pizzeria in the region

  • No charge for children aged 8 and under

  • Close to the main hospitals in the region, such as Biocor and Onclínicas

  • 3-minute drive to access BR 262 highway

Our accommodation(s)

Hotel location

Mercure Belo Horizonte Vila da Serra

Alameda da Serra, 405, Vila da Serra (Nova Lima)
34006-056 BELO HORIZONTE
Brazil

GPS:-19.98059, -43.94451

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  989 reviews

TripAdvisor Rating  4.0/5  800 reviews

Certificate of excellence 2023

good stay

Customer review rating 5.0/5

Partha M. Business - Confirmed reviews ALL

The stay was good. room, food and service was excellent

Good but not good enough for a 4 start hotel

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

There are several factors for my title: - Breakfast looks like a picture; it is the same every day. When you there for 20 days in a raw, it is very frustrating. - It is clear that nobody is in charge of maintenance, with evident issues in the rooms and the common areas. The employees are friendly, attentive, and willing to help, but it seems like the problem is at the management level. The location is excellent, and there is a lot of business around; they should aim to improve profit via better service and not cut costs on basic things.

Customer review rating 4.0/5

Viviane C. C. A. Business - Confirmed reviews ALL

very well located hotel, with several stores, farmacies, gym nearby staffing really gentle and helpful room was very good, clear. But shower was cold and water pressure really bad to the shower used.

Ridiculously expensive place not worth the money

Customer review rating 0.5/5

Ron Couples - Confirmed reviews ALL

Place extremely expensive with no view on both sides, quality of the rooms below par extremely low pressure of water in faucet not even hot in the shower and with a filter that sprayed all over

Dear Mr. M., Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Great service

TripAdvisor rating 5.0/5

Rondinelli S TripAdvisor review

Outstanding breakfast variety and friendly staff service. Last time that I stayed at this hotel was +15 years ago and they keep the same outstanding level of quality as before. I totally recommend this hotel.

Prezado Sr. Rondinelli, Agradecemos imensamente seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Vila da Serra. Seus comentários e sugestões serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

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Other web-users rate our hotel

  • 178 reviews 8.7/10 Location
  • 463 reviews 5.6/10 Room
  • 432 reviews 8.9/10 Service
  • 18 reviews 2.8/10 WiFi
  • 297 reviews 8.7/10 Breakfast
  • 133 reviews 6.9/10 Cleanliness
  • 90 reviews 8.6/10 Food
  • 70 reviews 2.7/10 Value

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