Hotel - Mercure Belo Horizonte Vila da Serra Hotel
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Belo Horizonte Vila da Serra Hotel

Alameda da Serra, 405  Vila da Serra (Nova Lima) 
34000000  BELO HORIZONTE
BRAZIL

515 reviews
TripAdvisor Rating Based on 515 reviews
Check Prices
Best price guarantee
From
From 206.00 BRL Non member rate
From 185.40 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Check Prices
Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Beauty salon  (Nearby)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Solarium
  • Outdoor playground for children

Catering

  • 2 restaurant(s)
  • Room service
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

You can choose between the following categories: standard apartment or superior apartment. All apartments comprise a bedroom, lounge, kitchenette, hot/cold air conditioning, wireless Internet and LCD TV.

  • 111 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Pay per view channel(s)
    • Crib on request
    • Fax machine
    • High speed transmission line
    • Printer
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Belo Horizonte Vila da Serra Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 515 reviews
paulo_fleck 2017/01/02
« Less than expected... »

Less than expected due to bad maintenance of the rooms... I had to ask change of the room 2 times... Cleanliness and quality of service where the key points of the claims... Not the expected quality for a Mercure brand...

Mercure V, Gerente de relações públicas at Mercure Belo Horizonte Vila Da Serra, responded to this review

Dear Mr. Paulo! Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

NunesPedro 2015/09/23
« Up and Down »

the crew is very good. Always with a smile on the face and ready to solve any problems. But the hotel looks old. The room and the gym need to be renewed as soon as possible. The air conditioner makes a lot of noise.

Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila Da Serra, responded to this review

Prezado Sr. Pedro Nunes, boa tarde! Agradecemos por nos contar sobre sua experiência no Mercure Belo Horizonte Vila da Serra. Sentimos muito não termos correspondido às suas expectativas, por favor deixe-me apresentar minhas mais sinceras desculpas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Esteja certo de que tomaremos medidas apropriadas para lidar com o problema mencionado e prevenir futuras ocorrências. Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Atenciosamente, Equipe Mercure BH Vila da Serra

CarlosRS2013 2014/10/12
« an uncomfortable experience... »

poor attention to my reservation. The room I've booked was not available. They gave me an inferior one, and absolutely dirty! Room telephone was mute and came back to front-desk. Instead of giving me solution; they simply said: "the room you've booked is not available" (and period!). After some discussion they gave me another one (absolutely similar), supposed to be an upgrade (which wasn't). Terrible service!

rcoronamx 2013/11/19
« Visit friends in BH »

Overall everything was ok. The issue I had is that I did reserve on-line in accorhotels.com, and when I arrived the receptionist told me there was no reservation. I had to show the printed reservation. After that, there were no more issues.

2013/11/01
« Overpriced »

We stayed at Accor, the location was way far from the down town and in the heart of car industries headquarters and such with a terrible traffic jam every where. Very small bathroom , the communication was a major obstacle and the food in the restaurant was very bad and very expensive.

See more In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 206.00 BRL Non member rate
From 185.40 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 550 m Caesar Business Belo Horizonte Belvedere
Caesar Business Belo Horizonte Belvedere
From
From 212.00 BRL Non member rate
From 190.80 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 4.6 km ibis Belo Horizonte Savassi
ibis Belo Horizonte Savassi Hotel
From
From 149.00 BRL Non member rate
From 141.55 BRL Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 4.8 km Mercure Belo Horizonte Lourdes Hotel
Mercure Belo Horizonte Lourdes Hotel
From
From 205.00 BRL Non member rate
From 184.50 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 5.5 km ibis Belo Horizonte Afonso Pena
ibis Belo Horizonte Afonso Pena Hotel
From
From 129.00 BRL Non member rate
From 122.55 BRL Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in BELO HORIZONTE
Check Prices