Grand Mercure Roxy Singapore

"Good Hotel"

23rd May 2012, drebin7463, Perth, Australia

I normally stay in a different part of Singapore in a 5 star hotel so I wasn't expecting the same level of service or facilities. But the Grand Mercure Roxy was excellent value for money and I would definitely stay there again. I had an ocean view room which was worth the extra and the excellent shuttle service provided by the hotel along with easy and cheap public transport access makes getting around easy. Breakfast was good, excellent gym and good overall service. Great local food stalls and East Coast Park within a short walk.

"FANTASTIC HOTEL"

23rd May 2012, Auckland, New Zealand

Fantastic stay, wonderful staff, wonderful food, opposite shopping centre, you won't regret staying here... had a ball. The executive level was fantastic with all the extras as part of the stay. We did have a hitch with payment (from NZ) for a room but staff were very responsive in resolving this issue. Contacted the duty manager because of the said payment issue and I was never made to feel that I shouldn't have bothered them because it wasn't an urgent matter. Singapore never disappoints and Grand Mecure Roxy Singapore certainly contributes to this image. Have stayed in a number of Mecures around the world and this was the best. :)

"Hospitality is 4 star"

16th May 2012, Tpaps, Singapore, Singapore

Cozy rooms. I like the ambience. The buffet restaurant has a variety of intercontinetal dishes, and its wallet friendly. The location is quite accessible. Overall, it's a very good hotel to stay.

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to know you have enjoyed your stay with us; and were satisfied with our location, rooms, Feast@East Buffet Restaurant and services provided by the team.Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore. Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Our guests have always found our complimentary shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"Good but ..."

15th May 2012, T-potGlasgow, Glasgow

Hotel well placed as alternative to staying at the airport - refurb rooms nice but stupid design of shower means it leaks all over the floor ! Who thought of that and passed it ?Otherwise nice hotel, if a bit tired

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to know you have enjoyed your stay with us; and were satisfied with our location and newly refurbished rooms. Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more. With the close proximity to the Changi Airport; we are undeniably an ideal choice for a quick stopover in Singapore to catch an early morning flight. In addition, this area definitely has one of the best options in Singapore when it comes to shopping, eating and cultural experience. Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Our guests have always found our complimentary shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful. We have well noted your comments on the design layout of our bathroom. You may rest assure that we are reviewing your remarks in details, as we set in place a comprehensive upgrading plan to progressively revamp the hotel facilities in 2012. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"Two days May 2012 in Grand Mercure Roxy in S'pore"

13th May 2012, jigya, Mumbai (Bombay), India

Hotel provids airport pick-up which is good, saves a lot of trouble. After my morning arrival after a full night flight,the hotel providrd early check-in without charge.That was most wel-come.Hotel provides complimentary bus service to various places without which its location will be inconvenient.The 6th floor room was clean. No complimentary water in the room though.In-room menu is good. Restaurant iscostly even for a star hotel.The staff is courtetious and helpful.Do not go for in-room massage service, it is bad.Overall, it is a value for money.

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to know you have enjoyed your stay with us; and were satisfied with the cleanliness of the room, in room dining, and services provided by our team. Our hotel is, in fact, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore. Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Our guests have always found our complimentary shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful. In light of our commitment towards being environmental friendly, we do not offer bottled drinking water in our rooms. Instead, we encourage our guest to drink from the tap that runs safe drinking water guaranteed by the Singapore Government. Alternatively, guests may consume the bottled mineral water from the mini-bar at a minimal charge. We have also well noted your feedback on the in-room massage. You may rest assure we have immediately shared your comments with our partnered massage parlor for improvement. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"very good for short stopover"

8th May 2012, fallado, Auckland Central, New Zealand

We found this hotel very good for a short stopover, situated between the airport and the central city. The shuttle service from the airport was great. Service wise at the hotel, we had booked a double bed, but were given twin beds with the promise someone would push the beds together, although this did not happen. Price wise we did find it a bit on the high side, but it appears prices for all hotels in Singapore have risen quite a bit

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to know you have enjoyed your stay with us; and were satisfied with our location. Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more. With the close proximity to the Changi Airport; we are undeniably an ideal choice for a quick stopover in Singapore to catch an early morning flight. In addition, this area definitely has one of the best options in Singapore when it comes to shopping, eating and cultural experience. Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Our guests have always found our complimentary shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful. Please accept my most sincere apology as your accommodation request was not suitably managed, and your twin beds were not connected as promised. You may rest assure I have immediately reviewed your comments with the Front Office and Housekeeping departments to ensure such incidents do not recur. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"Great Stay"

7th May 2012, review471, Sydney, Australia

We had a very pleasant stay again at this hotel. Room was clean and to our satisfaction except that it was quite warm and stuffy in the middle of the night perhaps due to the central air conditioner adjusted or switched off to save electricity.Staff were friendly and courteous especially Front Office Manager, Mr Md Iskander who is professional and very helpful and accomodating to our request.

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to know you have enjoyed your stay with us; and were satisfied with the services provided by the team. It is a great pleasure to know that Mr Iskander, the Front Office Manager, has impressed you. Your compliment will be shared with Iskander and his team; and we are sure they will be highly motivated by your compliment.Please accept my most sincere apology as the air conditioning unit was not functioning as desired during you stay. You may rest assure we have taken immediate actions to rectifiy and improve. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"Great hotel"

7th May 2012, guvpldg, Wellington, New Zealand

Great hotel with great value if on special rate. The hotel is enjoyable and great service but location is not quite handy

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to know you have enjoyed your stay with us; and were satisfied with our location and services provided by the team.Our hotel is, in fact, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore. Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Our guests have always found our complimentary shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"Singapore Stop over/Holiday"

7th May 2012, Reg007001, Sydney, Australia

This hotel is good but not great. I booked in a King size bed but was given a Queen size bed, no additional bedding offered. My wife and I had to squeeze in with our 2 kids. The hotel pool is very nice. Hotel is close to food court and shopping mall across street. The hotel offers free airport shuttle and free shuttle to ION Orchard and Paya Lebar MRT station. The free shuttle vans could use some upgrading though. I think for the price that we paid for the accomodation, breakfast should have been included.

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to know you have enjoyed your stay with us; and were satisfied with our location and newly renovate swimming pool.Our hotel is conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore. Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Our guests have always found our complimentary shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"Enjoyed my stay"

4th May 2012

Stay one night to get a break from busy work life. Good hotel to relax and recharge. Walking distance to the East Coast beach. Best of all, the staff remembered I need an extra bed from my previous stay and offered it at no extra cost :)

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to know you have enjoyed your stay with us; and were satisfied with our location and services provided by the team. Our hotel is conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"Recommended indeed"

4th May 2012, YantoLucas, Jakarta, Indonesia

Been coming and staying at this hotel for many times, very happy and satisfied with the cleanliness, service and rate.

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to know you have enjoyed your stay with us; and were satisfied with our hotel, cleanliness and serviced provided by the team. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"Feedback"

3rd May 2012, Yin9yang9, Singapore, Singapore

Had a pleasant stay in the hotel. Would appreciate if there is express check in service for members. It will be nice if bottled water is provided in the room

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to know have enjoyed your stay with us. Please allow me to explain that we do offer an express queue for our members. Depending on the queue situation, our team will practice proper discretions in directing our guests to the most suitable next available counter. We have well noted your suggestion for complementary bottled drinking water to be placed in the rooms. In light of our commitment towards being environmental friendly, we encourage our guest to drink from the tap that runs safe drinking water guaranteed by the Singapore Government. Alternatively, guests may consume the bottled mineral water from the mini-bar at a minimal charge. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"Comments"

29th April 2012, jholgate, Paris, France

Good location and helpful staff. We were going to have the buffet breakfast, however, on our arrival at the restaurant at 0930, several food selections had already been depleted.

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to know you have enjoyed your stay with us; and were satisfied with the services provided by our team. We have well noted your comments on the lack of breakfast buffet choices at 9.30am on the day of your arrival. You may rest assured that we will be sharing your feedback with the Food & Beverage Director for immediate improvement and rectification. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"Nice Stay"

26th April 2012, Tesa_Bdg, Indonesia

Stayed here for 1 night with my husband and my 4-year-old daughter. Loved this hotel because the room is large and it has king bed. It quite near the airport. You just have to take bus no 36 from airport terminal 2 and alight just opposite the hotel.

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to know you and your family have enjoyed your stay with us; and were satisfied with our room and location. Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore. Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Our guests have always found our complimentary shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful. You may wish to utilize our complimentary airport shuttle services during your next stay with us. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"2012 April 14-22 Services in Executive Floor"

26th April 2012, Mikelobergstein, Hong Kong

aside from Sleeping Room conditions & Swimming Pool; i would rate this hotel as VERY GOOD VALUE .... but but but ...here is much to improve onROOMS - in executive level room on 17th floor, the bed was too soft & pillows with natural material is hard & heavy (a sign of moisture saturation) or simply poor quality. Coffee / Tea / Fruit / Slippers are not daily replenishedEXECUTIVE LOUNGE - fruits for breakfast were prepared a day before and kept in the cooler - all is fine except the papaya slices are stuck together. Papaya need to be prepared on the day of consumption and not kept in the fridge for longer than 6 hours.SWIMMING POOLS - tile work does not present a pleasent feeling of cleanliness

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore; and rating our hotel as one of very good value. We have well noted your comment on the quality of our pillows, regular replenishment of room amenities, freshness of the fruits offered at the Executive Lounge and cleanliness perception of our swimming pool. You may rest assured that we are looking at your remarks in details for immediate improvement and rectification. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"What Impressed me about Grand Mercure Roxy"

25th April 2012, APJJC, Singapore, Singapore

The hotel may not be a 5 star one but the service by the Grand Mercure Roxy staff were very good. In fact, my daughter went for a swim and left her t-shirt behind. The next day the male staff at the pool recognized my daughter and after clarifications, returned the tshirt to her. I was impressed. For myself i had a good dining experience at the pool as well with their excellent service.I would like to thank the staff station at the pool for their excellent service which makes the hotel stand out.In terms of improvement, I hope the bathroom can be upgraded as it looked quite downy.

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to know you and your family have enjoyed your stay with us; and were satisfied with the services provided by our team. We are also glad to read that you have had a great dining experience at our breez.bistro bar. We have well noted your comment on the condition of our bathrooms. You can rest assured that we will be looking at all your suggestions in details for immediate rectification and improvement.It is with much pleasure to share that we have completed our upgrading works on the fourth level; with a new landscape around the pool, new fitness centre, 11 new cabana style rooms with direct access to the pool, of which we hope you will be able to experience and enjoy during your next stay with us. A comprehensive upgrading plan already has been set in place to progressively revamp the hotel facilities in 2012. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"Price/ Value not ok"

23rd April 2012, Amstelveen, The Netherlands

maybe I came in the wrong week. Because of a conference. exhibition in town, prices were skyhigh. Looking to price/quality it was overpriced. Breakfast was not impressive and not made of fresh food. Despite the fact that I turned off the airco in my room it was still noisy.

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. It is with much regret that we did not meet your desired level of service during your recent stay with us. It is most unfortunate, as with all other hotels, that the hotel rates will be higher than usual during peak periods when major events and activities are happening in Singapore. We have well noted your comments on the breakfast selection and quality; and the noise emitting from the air-conditioning unit from your room. You can rest assured that we will be looking at your comments in details for immediate rectification and improvement.At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"4 Night Stay with Young Children"

22nd April 2012, KateColombo_SriLanka, Colombo, Sri Lanka

Hotel was clean and staff very friendly and accommodating. Only issue we had was with the wifi passwords not working. The breakfast items did not change in the 4 days we stayed there, so there could be a bit more variety from day to day for guests that are not simply staying over night on business. The location is great for those needing to be close to the airport but a bit of a trek to Orchard etc. The pool was great. Found the laundromat a bit too expensive. Could use a steam/sauna.

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to know you have enjoyed your stay with us; and were satisfied with our location, new swimming pool and services provided by the team. Our hotel is conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore. Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Our guests have always found our complimentary shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.Please accept my most sincere apology as your assigned WiFi password was not effective for use. We have also well noted your comments on an improved breakfast buffet variety; and a lower launderette rates. You may rest assure we are looking at your comments in details for immediate rectification and improvement. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"EASTER SUNDAY - 08 APRIL 2012"

21st April 2012, peggyfoo17, Singapore, Singapore

This Easter Sunday in Grand Mercure Roxy Singapore is memorable. We checked in the Hotel and met up with some friends. On return, we had a good dinner at the Feast@East Restaurant. We later went to the Breez and sat by the Pool. The ambience of the Hotel, F&B outlets and guest room, cleanliness and service are very good.Keep up the good work and we wish you the very best!SincerelyPeggy Lee Phoon FOO

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to know you have enjoyed your stay with us; and were satisfied with our hotel ambience, Food & Beverage outlets, rooms, cleanliness standards and services provided by our team. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"good hotel"

19th April 2012, garyPerth, Perth W.A.

We stayed at the Mercure Roxy in Singapore and found it to be a good hotel. The rooms are spacious, The location is good and the shuttle bus from the airport is very useful.We would stay at this hotel again if we visit Singapore.

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to know you have enjoyed your stay with us; and were satisfied with our location and complimentary shuttle services. Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"The Other Face of Singapore at Grand Mercure Roxy"

19th April 2012, ManilaGold, manila

The hotel is nice and located very near the airport. If you want a quiet neighborhood away from the usual tourist destinations, this is an ideal hotel. Located very near Katong neighborhood, where you can find the other face of Singapore.

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to know you have enjoyed your stay with us; and were satisfied with our location. Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"a very clean hotel with great service"

17th April 2012, evans777, Jakarta, Indonesia

the food in front of the hotel was very good at parkway paradeyou can go to the mall just by across the street or beside the hotel

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to know you have enjoyed your stay with us; and were satisfied with our location and facilities around our hotel. Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more. In addition to the Parkway Parade Shopping Centre across the road, a new I12 Katong Shopping Centre has just opened nearby to our hotel. In your future visits, you may like to consider exploring and enjoy even further more retail stores, eateries and their brand new movie theatre screening the latest blockbusters. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore. At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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"Toilet seat"

16th April 2012, eastguy_12, Singapore, Singapore

The toilet seat was spoilt and the whole piece could be taken out. Surprised no one noticed. Wi-fi was intermittent

Management responseDear Guest,Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. It is with much regret that we did not meet your desired level of service during your recent stay with us. Please accept my most sincere apology as your bathroom toilet seat was faulty and the internet reception has been unstable. You can rest assured that we will be looking at your comments in details for immediate rectification and improvement.At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore. Kind regards,Dominique A. AlberoGeneral Manager
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