Hotel - ibis budget London City Airport
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Ibis Budget Hotel

ibis budget London City Airport

North Woolwich Road  Silvertown 
E16 2EE  LONDON
UNITED KINGDOM

859 reviews
TripAdvisor Rating Based on 859 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed
  • Ironing room

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed
  • Ironing room

Catering

  • Snack & beverage machine
See all services

Hotel location

Our rooms

  • 81 rooms
  • 4 rooms for people with reduced mobility
  • 81 family rooms
    • 220/240 V AC
    • Emergency exit map
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our customer reviews for ibis budget London City Airport

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.0/5 Based on 859 reviews

N9796TSjayi 2017/05/10
« Awful. WORST EXPERIENCE EVER!! »

My stay at the Ibis London City Airport was awful and the worst stay I have ever stayed in a hotel. I had prepaid for everything including breakfast and it was comforted once I checked in. In the morning, I had gone downstair for breakfast and was told I had to pay for breakfast again. I explained that I had had everything paid for but the receptionist was very rude. After reconfirming with her by showing my invoice, we were allowed to have breakfast. No apology was not given and the breakfast was horrible. Was expecting a full selection for breakfast but there was only bread, croissants and cereal. The juice was limited and the receptionist was very sassy about replacing it.

Wajid M, General Manager at Hotel ibis budget London City Airport, responded to this review

Thank you for taking the time to tell us about your experience at the ibis budget London City Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wajid M General Manager

EnglandmyEngland 2017/04/23
« One Night »

No shower towel. No sink plug. I don't understand why some rooms have sink plugs and others do not? What is the standard? Don't understand why the cleaner didn't put the shower towel in the room - did they run out? Or did she forget to put them on her cleaning trolley?

Wajid M, General Manager at Hotel ibis budget London City Airport, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget London City Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As standard we provide a soap bar in each room, however shampoo and shower gel are available at reception. I understand that some sinks have plug-hole and some don't. The company has plans to refurbish all the rooms this year and hopefully this matter will be resolved. I am really sorry That housekeeping didn't provide fresh towels, please for next time simply report at reception and we'll be happy to resolve any issue you come across. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Wajid M General Manager

Patricia G 2017/04/18
« Hotel Ibis Budget London City Airport »

Good location for avoiding the congestion charge, staff friendly & helpful, premises clean, lots of take away menus on offer if you want to save on eating out, room clean, shower good, beds comfortable, bargain for staying one night & only £5 parking to leave the car next day whilst we explored. The room is very small for three adults, breakfast basic but okay, you can make toast & porridge. Great if you don't want to spend much money, but would be too cramped if stay was for much longer.

Wajid M, General Manager at Hotel ibis budget London City Airport, responded to this review

Dear Patricia, We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wajid M General Manager

josephinea867 2017/03/03
« cheap , clean and easy to travel to/from »

good position close to DLR clean room, quiet (I had a room at the back of the hotel - overlooking the road , and heard nothing (although there is NO view as theere is a building site there!) DLR 5 mins walk - make sure you use Pontoon Dock NOT City Airport stop. its a bit 'quiet' late at night - I returned at 11.45 and felt a little spooked nothing near to have food at night , so you HAVE to use the DLR - although theres a cafe that serves an excellent fresh breakfast just up the road

Wajid M, Manager at Hotel ibis budget London City Airport, responded to this review

Thank you for taking the time to write a review about your recent stay with us. We appreciate your comments, and please be assured that we regularly make improvement as a result of the valuable feedback we receive from our guests. Kind regards Emmanuel Alley Assistant Manager

Amaal A 2017/01/25
« A comfortable stay »

Overall: Great value! I will be staying here again. Location: Takes a little while to get to, and requires about a 10-15 min walk to get from the Pontoon Dock station to the hotel, but that much walking in London is not a big deal. Check-In: I used the online check-in before arriving and was checked in within 2 minutes of arriving. Bedroom: Clean and comfortable. Food and Breakfast: Has drinks for sale that can be bought 24/7. Breakfast was reasonably priced and satisfying: breads, jams, croissants, Pain au chocolat, deli selection, cereal. If I had to ask for something to be improved, it would be for a bit more fruit. Check-out: Payment was processed online so I only had to drop in the key and be on my way.

Wajid M, Manager at Hotel ibis budget London City Airport, responded to this review

I am glad that you could take time to post a review about your recent stay with us. Thank you for your kind words and compliments. We appreciate your feedback and I can assure you that our team is delighted to hear that you enjoyed your stay. See you again very soon at Ibis Budget London City Airport with a team always fully committed to deliver a great and genuine service. Kind regards Emmanuel Alley Assistant Manager

Edward M 2017/01/11
« Good »

It's a place I have always enjoyed visiting ever since I got to know about the place. Some of the reasons are because of where it's located. A very hiding and isolated place. Quiet and basic. And the rates are reasonable most of the times.

Wajid M, Manager at Hotel ibis budget London City Airport, responded to this review

Thank you for your kind words and compliments. Our team is delighted to hear that you enjoyed once again your stay with us. Please be assured that we are fully committed to provide the best quality of service to our guests. See you again on your next trip very soon. Kind regards Emmanuel Alley Assistant Manager

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