Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 335 reviews

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Mercure Grand Jebel Hafeet Al Ain Hotel - Image 1
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Jebel Hafeet, P O BOX 24476, P.O.Box 24476, 24476 AL AIN, United Arab Emirates

Description

Hotel extras

  • Swimming Pool with Water Slide

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Our accommodation(s)

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet, P O BOX 24476, P.O.Box 24476
24476 AL AIN
United Arab Emirates

GPS:24.077793, 55.768983

Telephone
Fax +971 3 783 8635

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  335 reviews

TripAdvisor Rating  4.0/5  1,574 reviews

A nice enough hotel that is showing its age

TripAdvisor rating 3.0/5

Mike C TripAdvisor review

This hotel is on an amazing property high atop a mountain overlooking the entire city of Al Ain. It's a nice enough property with an amazing view but in desperate need of an update. It was apparently built in the 80s and definitely is showing its age. The decor is very dated. The rooms are comfortable enough but feel old and the bathrooms feel very 80s as well. The staff was nice, and the buffet breakfast was pretty good. Not a bad stay but the hotel could use a facelift.

Chefs and the F&B Makes all the difference!

Customer review rating 5.0/5

Kelwin L. Families - Confirmed reviews ALL

Chef Sushil and his team including Chef Javed, Chef Bahadur and Chef Kailesh (from the omelet counter) are very welcoming. Even the Service staff (Ali and the breakfast crew are extremely hardworking and accommodating. Many thanks to all staff.

Memorable stay

Customer review rating 4.0/5

Iqbal A. Families - Confirmed reviews ALL

It’s good for family and kids and the perfect location

It is an OK place yet expensive

TripAdvisor rating 3.0/5

226tarekh TripAdvisor review

We booked two adjacent rooms. Nothing major to complain about but for the price , one expects to get a better experience. The rooms are old, the flush in the toilet was not functioning well. The food was ok. They have an open buffet for lunch and dinner but the food is repetitive

Amazing location and full of activities to do

Customer review rating 3.5/5

Jay Solo - Confirmed reviews ALL

The hotel itself is massive and offers a number of great activities for all age. Rooms are very spacious and the view is spectacular. The only downside is the cleaning side: rooms are a bit outdated and very dusted. Carpet should be removed. Staff is ok, but if you manage a four stars hotels you also need to train your employees as some of them clearly did not have attention to details required to work at these standards (room service not delivered, lack of equipment to clean the room etc) Despite these little details, my stay was great and I was able to relax, have fun and recharge. I will definitely be back.

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Other web-users rate our hotel

  • 509 reviews 8.8/10 Location
  • 867 reviews 6.5/10 Room
  • 697 reviews 6.1/10 Service
  • 13 reviews 6.4/10 WiFi
  • 349 reviews 4.3/10 Food
  • 305 reviews 5.6/10 Pool
  • 272 reviews 4.6/10 Vibe
  • 237 reviews 5.2/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.