ibis World Trade Centre Dubai hotel

"Should be branded as Ibis Budget rather than regular Ibis"

5th March 2013, Moscow

Should be branded as Ibis Budget as facilities are really way below regular Ibis hotel. As well as the price should be much lower. Quite old and shabby. Accor Hotels membership means nothing to staff. Their loyalty program priority desk was never attended and you would have to queue for check-in or check-out. Also the front desk stuff would conveniently disappear at pick times "for lunch". In 2013 no wifi in rooms and simple things like a bottle of water costing nothing really is it too much especially in a hot location like Dubai? Or you really think that tourists would have with them enough of local coins to buy water from those useless vending machines you've put in corridors nobody is really using and just producing the noise? Really this hotel won't sustain a comparison even with other Ibis hotels in town.

Management responseGreetings from Ibis World Trade Centre Dubai!I would like to thank you for taking the time to share your comments concerning your stay with us.Your feedback is highly appreciated and your comments have been taken on board as constructive suggestions to improve our services and offerings. Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement. We hope to serve you better in your future visit with us.Sincerely yours,Frederic GitznerGeneral ManagerIbis World Trade Centre DubaiEmail address: H5261-AM@accor.com
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"Need to improve customer service"

1st March 2013, Ger265, Abu Dhabi, United Arab Emirates

When arrive was not greeted by friendly staff, they were just going through the motions. When asked about paring for my car, was told there was two options, but not told what the options were, so had to ask again. Told could use the nearby car park, shown a map on the computer screen how to drive there, but car park was not on the map. When tried to drive to car park, found there was road works and had to drive around again to find car park. When got to the room, there was a damp smell,and the AC was lowered to 15degrees, so room was very cold. The bathroom is small and cramped.The chambermaid was friendly when he meet us in the hallway. He asked if we wanted our towels changed and anything else clean or done in our room. The breakfast next morning was good, a good selection of food.The room was cheap, so I expect you get what you pay for. Next time I will look around more and pay a bit extra for a more comfortable place to stay.

Management responseGreetings from Ibis World Trade Centre Dubai! I would like to thank you for taking the time to share your comments concerning your stay with us.On behalf of the Hotel Team, I would like to apologize for the fact that your expectations were not met and for the inconvenience we may have caused you. The services we provide play an essential role in making our guests’ visit memorable and kindly note that this is not indicative of the standards we aspire to offer. The concerned Department Heads have been informed and measures have been taken in order to avoid similar situation in future. Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement. We hope to serve you better in your future visit with us.Sincerely yours,Frederic GitznerGeneral ManagerIbis World Trade Centre DubaiEmail address: H5261-AM@accor.com
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"Good location. Even so,"

13th February 2013, myeoner, Seoul, South Korea

Please check before you choose. Free-wifi only in the lobby, tiny room space, etc, but the nearest hotel to convention center, so only 3-min walk distance from room to room. You can save expense for taxi.

Management responseGreetings from Ibis World Trade Centre Dubai!I would like to thank you for taking the time to share your comments concerning your stay with us.Your feedback is highly appreciated and your comments have been taken on board as constructive suggestions to improve our services and offerings. Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement. We hope to serve you better in your future visit with us.Sincerely yours,Frederic GitznerGeneral ManagerIbis World Trade Centre DubaiEmail address: H5261-AM@accor.com
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"Good value for money, centrally located"

20th November 2012, RobertN771_12, utrecht

Nice reception and rooms are clean with good furnishings. My room was just big enough for the double bed, so would have been small if I was there with another person and for a number of days. Excellent for a one day transit stopover though. There are a couple of restaurants next to the metro, walking distance from the hotel (less than 5 minutes).

Management responseGreetings from Ibis World Trade Centre Dubai!I would like to thank you for taking the time to share your comments concerning your stay with us.We very much appreciate your positive comments regarding your stay. Your comments is highly appreciated, positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Ibis WTC.Sincerely yours,Frederic GitznerGeneral Manager Ibis World Trade Centre DubaiEmail address: H5261-AM@accor.com
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"Ibis"

19th November 2012, tripcommentibs, beirut

Bathrooms needs to be refurbished and the floor carpet has to be replaced. The bed was nnot clean enough. I enjoyed other new Ibis hotels in Dubai but the one at WTC is not as good and not up to standards.

"ibis Dubai"

2nd October 2012, Carlos_R_Junior, Londrina, Brazil

Good value and good location. Friendly staff and close to the exhibition centre. Breakfast is good and they offer a very good deal with the business package which includes internet, breakfast and lundry.

"good offer during summer"

21st June 2012, Abdulwahab B, Jeddah, Saudi Arabia

small WC and room but ok for the money paid,staff are not very helpful,wifi in room to pay for no room service next to metro station

"ibas"

18th May 2012, salem11s, Riyadh, Saudi Arabia

so comfortable place and everything you need you will find it inside the hotel and near by 10 min to burj khlifah

"Great Value and convenience"

25th April 2012

I stayed at IBIS while attending business conference at World Trade centre, Dubai. The hotel is located within walking distance of the venue and metro station and gives excellent value for money. Food and other services of the hotel are great for any business traveller...

"very average"

12th April 2012, Sara S, Nairobi, Kenya

Hotel is in good location , is clean, breakfast OK . Rooms are small, shower rooms tiny. I was travelling with teenage boys and booked a double and a twin bedded room. The latter was unavailable for both nights of our stay . Staff were not at all apologetic and very badly trained in customer service. I finally managed to speak to the manager and eventually persuaded him to throw in breakfast by way of compensation, note I had to ask he did not offer. There were no car park passes available and again no hint of an apology. There is a free car park about 10 mins walk away but the location of this was not forthcoming from reception staff. I booked out stay on line, next time I would phone hotel, speak to the manager and confirm that what I had booked was available.

Management responseGreetings from Ibis World Trade Centre Dubai!I would like to thank you for taking the time to share your comments concerning your stay with us.On behalf of the whole team, I would like to apologize for the inconvenience caused. I would like to assure you that we take pride in developing our Team through a dedicated Training team and academy, however your comments clearly highlight where we need to develop. The Department Heads have been informed and training will be given in an effort to avoid similar situations in future.Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement. We hope to serve you better in your future visit with us.Sincerely yours,Thierry BrinteGeneral Manager Ibis World Trade Centre DubaiEmail address: H5261-AM@accor.com
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"Customer Satisfied"

6th February 2012, Mexico City, Mexico

I am happy I will return Inshalah..............................................................................................................................................................................................................................................................,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Management responseGreetings from Ibis World Trade Centre Dubai!I would like to thank you for taking the time to share your comments concerning your stay with us.We very much appreciate your positive comments regarding your stay. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Your comments is highly appreciated, positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Ibis WTC.Sincerely yours,Thierry BrinteGeneral Manager Ibis World Trade Centre DubaiEmail address: H5261-AM@accor.com
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"Inspiring in the wrong kind of way"

30th January 2012, FuriosFinn1, Dubai

If you just want somewhere to put your head down, it's ok, the room certainly inspires you to get out and about.Rooms too small, plus no fridge or anything else for that matter, literally just a bed and TV. Bathroom tiny, and the hot water was luke warm to scolding hot. Price should include taxes when you book. Breakfast was ok. Internet should be free in the rooms, just like it is in the reception area, which just seems ridiculous to me.Overall, I think for the money you pay it is not value for money, but then again it's one of the cheaper options for Dubai.

Management responseGreetings from Ibis World Trade Centre Dubai!I would like to thank you for taking the time to share your comments concerning your stay with us.On behalf of the Hotel Team, I would like to apologize for the fact that your expectations were not met and for the inconvenience caused. Your feedback is highly appreciated, we are currently congregating feedbacks from our guests to make sure we are taking every step to correct and improve the areas. Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement. We hope to serve you better in your future visit with us.Sincerely yours,Thierry BrinteGeneral Manager Ibis World Trade Centre DubaiEmail address: H5261-AM@accor.com
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