Sofitel Marrakech Lounge and Spa hotel

"Sofitel Marrakesh"

13th November 2012, Omalicha, New York City, New York, USA

Lovely Property. In a semi-private neighborhood- that has surrounding restaurants, a casino, and other hotels. Good Service! Enjoyed tremendously. I dont have much more to say than i enjoyed my stay, wished I booked a longer stay here.

Management responseDear guest,Thank you for choosing Sofitel Marrakech Lounge and Spa on your visit to Marrakech. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.We hope to see you again on your next visit to Marrakech.Sincerely,
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"Sone good, some bad and some just plain ugly."

6th October 2012, Chilham, Canterbury, United Kingdom

The good; superb bar service and very good restaurant, great bed.The bad; some pool staff seem more intent on catching up on gossip with their colleagues than serving guests.The ugly; room not ready when we arrived. Not a problem, we were given a voucher for a couple of drinks and told reception would come and get us when the room was ready. An hour and a half later, I returned to reception to find our room was ready. They said our bags would be delivered to our room. Forty minutes later I went down to reception to find that our bags hadn't moved an inch. My laundry went missing. Two visits to reception drew frowns and assurances that something would be done. Two hours later I went myself to housekeeping and it was in my room within five minutes. No hot water on one day of our five-day stay. Yes, no hot water in our room. Yes, it claims to be a five-star hotel! Despite all of this, we decided to extend by an extra night. I asked at reception. They said, "It depends if we have rooms available." I waited. I asked, "Do you have any rooms available?" "I'd have to check", was the reply. I waited. "Could you check?", I probed. "I'm sure we have". I gave up and booked online, despite the pathetic strength of the WiFi service. "Booking a hotel has never been easier", claims the Accor site. Unless you're using WiFi from an Accor hotel.The Marrakech Lounge & Spa has undermined our confidence in the Sofitel group. I'm a Platinum loyalty card holder. I've been trying different hotels this week.

"Poorly"

20th October 2011, Leamington spa

I'm afraid my hotel room and safe were broken into and the staff did not manage it well at all. There were many issues but in summary it took a long time for the staff to take us seriously, they tried to dismiss the idea that it happened at all, and the escalation procedure to get to management was extremely slow.

"Great hotel for Medina adventures and escapes"

19th April 2011, Encinitas, CA USA

I travelled to Sofitel Marrakech after staying at the Sofitels in Agadir and Essaouira. Sofitel Marrakech is a great hotel oasis in the big, big city. The hotel itself is stunningly beautiful, the pool and restaurants are great, and the service is fantastic. We were happy to horse carriage over to the medina and to escape the same way back to the hotel to cool off in the pool. The LV store in the lobby is a dangerously nice touch. Our favorite spot was definitely the Sofitel in Agadir, especially the service there, but Marrakech is a must-see and the Sofitel is a must stay; if you are not inclined to roll your suitcases and weary children into a fancy riad in the medina.

"rooms"

10th December 2010, London

we had some issues with the rooms firstly the carpets etc in the room were not so clean , quite dirrty and old, secondly we had 6 rooms and all of us had a problem with the shower , the cold and hot water was just switching on by it self , one time you had very cold water and the second minute very hot water , this was really frustrating, also the other thing is that we had to pay to use the steam and sauna facitlity in the hotel this is really strange..