Hotel - Sofitel Marrakech Lounge and Spa
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Sofitel Hotel

Sofitel Marrakech Lounge and Spa Hotel

Rue Harroun Errachid  Quartier de l hivernage 
40000  MARRAKECH
MOROCCO

2,781 reviews
TripAdvisor Rating Based on 2,781 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium (Paying)
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)

Catering

  • 4 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

In your room above the patio, where contemporary art mixes with the murmur of the fountains to create a Zen and relaxing atmosphere, your demands for comfort and serenity will be fully satisfied at all times.

  • 163 rooms
  • 50 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 42 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Marrakech Lounge and Spa

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 2,781 reviews

Kirtana K 2017/05/16
« Beautiful hotel but less than stellar service from staff »

The hotel was very beautiful and the grounds were well-kept, including the pool. However, the service from the front desk and housekeeping staff was less than stellar. First, we were assigned a room that was right next to an empty wing, which at first seemed nice since we were so exhausted from our flight and train ride from Casablanca. However, that feeling was short-lived because the next morning, we heard power drill noises starting at 8 AM in the room next to ours. It was a bit frustrating since we were hoping to sleep in a little bit after our long day of travel. When we asked the front desk staff about switching rooms, we were told that we could only upgrade to a more expensive room rather than a similar room to ours. They were very inflexible with our request and for the rest of our stay, we were woken up to loud noises at 8 AM. Second, our hotel room was situated right next to one of the indoor/outdoor restaurants, which played loud music until 1 AM in the morning every night. We asked the front desk staff whether they could ask the restaurant staff to turn down the music and they responded that they would take care of our request. However, after multiple phone calls, the restaurant never lowered down the volume of the music, which meant that the front desk staff never actually "took care" of our request. This was VERY disappointing since we couldn't get a full night's rest during our entire stay due to the loud music until 1 AM and loud construction noises starting at 8 AM. Third, the housekeeping staff never bothered to refill our complimentary tea/coffee selections in the room despite repeated requests. Finally, during check-out, the front desk charged us for additional mini-bar items that we did not use during our stay. The front desk staff had a hard time believing us and made a huge deal about removing the additional charges despite our repeated statements that we were being honest about not using the additional mini-bar items. I would not recommend staying at this Sofitel in Marrakech since the front desk and housekeeping staff do not make any attempt to resolve issues raised by their guests or care about improving the quality of guests' stay.

Guido L 2017/03/23
« Superb Hotel to chill and relax »

Together with my wife we spent 4 days here and had a great time, the staff was extremely friendly and helpful and the pool area is simply amazing. WiFi was superb, both in speed and easy of connection. We did experience some drawbacks... being attended during breakfast was a challeng, as the staff could not cope with the amount of guests, more than once we had to leave without having received our cappuccinos. also, the furniture in the rooms plays against the comfort of the guests, the chairs they have make such a loud noise when being moved that the first night we were woken up @ 05:30 by our neighbors from upstairs. Quite unpleasant, disturbing and easily avoided by replacing such furniture.

Ahmed B, General Manager at Sofitel Marrakech Lounge and Spa, responded to this review

Dear NELEM KUMARI, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

736mekkib 2016/12/21
« Wonderful property and awful service »

What a nice hotel !!! Lobby nicely decorated and room also nice with enough space Great breakfast with large choices Service score is below zero One of the worst one that I experienced in my life SPA and swimming room nice and well maintained

eganf2016 2016/10/27
« Beautifully luxurious »

I had always wanted to visit Marrakech but did want to stay in a 5 star hotel, which mean staying outside of the medina and we couldnt have made a better decision. Just arriving at the hotel, all staff very friendly, no hanging around reception waiting to check in. It was all very prompt as it was late when we arrived. The scent in the hotel was to die for. The decor was beautiful without been ornate. Although it was a 5 star hotel and the service was 5 star, you still felt comfortable. Our room was lovely overlooking the restaurant and was greeted with petals on our bed. The lounge areas and pool areas were amazing. So many options of where to sit and lounge. I could'nt recommend this hotel highly enough. All the staff were very pleasant and accommodating to us.

younes8r 2016/08/04
« The magical trip ever »

I spent 10 days to attend my best friend's weeding. The service was 5* vip all day long, special thanks to Mr Ghali who made everything possible for us to feel at ease. I will never forget the hospitality of Ms Sakina Agorram who was very friendly and good listener. Also Mr Youssef, the best waiter at the swiming pool... Without forgetting the teaman with his best smile always there to greet customers at the lobby. Mustafa and Khawla, assisted us 24/7, seeking perfection. I will definetely stay again for my next visit in Marrakech.

Elnur S 2016/06/22
« Excellent resort »

The resort is excellent. It is clear, large, with many types of swimming pools. Food/restaurants are good. The service is overall good but I think the management should formally introduce a benefit for Platinum Accor member, as currently there is no extra benefit for Platinum in comparison with Gold. To me they offered a free access to internal Spa/swimming area, but I recommend this to be a standard for Platinum members. I should highlight one special member of staff - Zeyneb. She was excellent. I had an issue with my card being stuck in a bank machine. and in spite of late hours and the weekend - she was able to get a technician from the bank to come and get my card out . saved my trip. Many thanks to Zeyneb. Regards

Ahmed B, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear Eseyidli, We would like to thank you for sharing your impressions on your recent stay within the Sofitel Marrakech, We are delighted to read that you loved the hotel and its facilities and would be glad to welcoming you back for a new unforgettable stay. Please believe that all your comments are appreciated as they enable us to improve the quality of services we offer to our customers. Thank you again for your loyality. Best regards, Ahmed BENKIRANE, General Manager

lcfb 2015/09/30
« Excellent Hotel »

I spent 2 nights in this hotel. I had booked on internet directly on the Accor website. This hotel is made of 2 hotels, the more traditional one and the more modern one. I was upgraded to a suite in the traditional side of the hotel (platinum card) and my room was really nice overlooking one of the 3 swimming pools (Room 202). I was also introduced to my butler, Zacharia, a very kind, able and knowledgeable man. He gave me his mobile number and I was asked to call him for assistance, from transportation to restaurant bookings. It worked very well. I really loved the swimming pool. One can enjoy a Chicha (pipe) on the terrace. There are shops and a great disco open at weekends with a great atmosphere. I highly recommend this place for business travelers, families etc... Special Thanks to Zacharia who really worked hard to make my stay a great success.

APDubai 2014/10/03
« Did not meet my expectations »

Charming building, good food, comfy beds, friendly staff, nicely landscaped. Wi-Fi didn’t work in our room, had to stand in the hallway to get any sort of signal, after calling the reception on 3 different occasions right from day 1 on arrival, the Wi-Fi started working on the 3rd and last day of our stay in the hotel. The other thing that I found extremely odd and rather inconvenient about our room was that fact that the toilet was on its own right when you entered the room in a fairly small space but no sink in sight!!! The bathroom sink and the shower were in a separate area of the room on their own. All that aside, my major concern about this resort , given the price range and the fact that they claim to be a “Luxury” resort is that they forgot to mention a ” little” detail about the pool tile removal and replacement project right under our window that was in full effect every day. And the grand finally, we were awaken on our last night at 2:30 AM by lovely sound of the pressure washer compressor under our window being used by the hotel staff to clean the common area and around the pool, when I phone the front desk to complain about the noise, I was told “sir, we do all of our maintenance and cleaning during the night”, they did eventually stop. Bottom line, lower your expectations if you’re used to the quality of the other Sofitel resorts.

Carol W 2014/04/28
« Return visit - a little disappointed »

This was my third stay at the Sofitel. It's a luxury hotel, beautiful surroundings but sadly a couple of things were not up to standard. Firstly, during the day when we were relaxing poolside there were building works (including a tractor) not very relaxing, we couldn't go back to our room as the building works were happening directly outside! We were not informed of this nor offered an apology of any kind. The service around the pool was poor this time around (there were 2 men that were doing everything), we burnt whilst waiting for an umbrella - it took 20 minutes in the heat of the day! We also waited over an hour to be served coffee around the pool and at the time the pool area was not busy. There was a very important group of people at the hotel - they were seated next to us for lunch at the restaurant near the pool, during this time the focus was on them entirely, so much so that I was given raw seabass, luckily I spotted this before I ate it or else I imagine I would've been very unwell. Sadly, a disappointing trip this time around.

Ahmed B, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear Mrs Carol, We very much appreciate your comments regarding your stay at Sofitel Marrakech Imperial Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I am sorry that such services did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Benkirane, Hotel Manager

Paris_FranceRobin75 2013/07/03
« Poor service »

On our departure day, our wake-up call has been forgotten by reception. So we had not enough time to have a full breakfast. Only 20 minutes to shower and run to the airport. Asked for a cup of tea but the bar was not open yet (it was 8 am). The only solution offered was to pay for an entire buffet breakfast just to have a single tea. So we left the hotel thirsty and hungry. The previous day, we had dinner at the Orangerie restaurant, inside the hotel. They forgot 50% of our order ! We tried to call the waiter several times (while the manager was seated with friends nearby !). Finally when the waiter came, we were told that kitchen had closed !!! Unbelivable ! So we could not have the dish we had ordered and no dessert ! That's the experience we had. No need to tell that we will never come back or recommend this hotel. People are kind. But kindness is not service.

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