Novotel Hong Kong Century

Customer review rating (ALL Rating) 4.3/5 1,609 reviews

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Novotel Hong Kong Century - Image 1
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238 Jaffe Road, WANCHAI, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

  • 1-minute walk from the China Visa Application Service Center

  • In central area close to Causeway Bay, the major shopping hub in HK

  • 6 function rooms accommodate up to 500 guests

Our accommodation(s)

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Hotel location

Novotel Hong Kong Century

238 Jaffe Road, WANCHAI
0 HONG KONG
Hong Kong SAR, China

GPS:22.278836, 114.176504

Telephone
Fax +852 2598 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,609 reviews

TripAdvisor Rating  4.0/5  4,055 reviews

Great location, very nice hotel in Wan Chai

Customer review rating 5.0/5

Andrew B. Business - Confirmed reviews ALL

We stayed for 4 days on a business trip and the hotel was in a great location in Wan Chai. We could easily walk to the Exhibition centre or Wan Chai MTR station from the hotel. The staff were friendly and the facilities very nice and clean. We would definitely stay here again.

Dear Andrew, Thank you for such a great review. It's delightful to hear that our strategic location in the vibrant heart of Wan Chai significantly enhanced your business trip. Our proximity to the HKCEC and the Wan Chai MTR station is indeed a perk many of our guests appreciate. Your kind words about our team's friendliness and the cleanliness of our facilities are truly encouraging. We're committed to providing a welcoming atmosphere and impeccable service, and it's rewarding to know that these efforts have resonated with you. We're also thrilled to receive your commendations on our facilities. Since our guest rooms refurbishment in 2017 and the recent touch-ups, we strive to maintain a fresher look and feel for all our guests to enjoy. Additionally, our outdoor pool has consistently been a highlight for many guests seeking relaxation amidst the city's hustle. Thank you for choosing us for your accommodation needs in Hong Kong, and for taking the time to acknowledge the aspects of your stay that were to your satisfaction. We are pleased that Novotel Century Hong Kong met your expectations and helped to make your business trip a success. We look forward to a return visit from you in the future. Best wishes, Ohad Tiktinsky, General Manager

Well located

Customer review rating 4.0/5

Mirko Business - Confirmed reviews ALL

Well located but rooms need refreshment

Dear Mirko, Thank you for taking the time to review your stay. We are delighted to hear that the recognition you received as an ALL member met your expectations and that you enjoyed the welcome drink provided upon your arrival. It is also gratifying to know that the room upgrade contributed positively to your stay. We note your comments regarding the Executive Lounge and we regret that it did not meet your expectations. We would like to mention that our lounge is reviewed periodically to ensure guest satisfaction, and your feedback is valuable in this process. Regarding your remarks on the room condition and air-conditioning, please rest assured that we continuously strive to maintain and improve our facilities. In 2017, we refurbished our hotel guestrooms and a minor touch-up was conducted in 2023. Novotel Century Hong Kong takes pride in its commitment to sustainability and we hope you recognize our efforts to minimize our environmental footprint while striving to deliver an exceptional guest experience. We appreciate your participation in our loyalty program and thank you once again for sharing your insights. We are looking forward to welcoming you again. All the best! Ohad Tiktinsky, General Manager

Not the best expereince

Customer review rating 2.0/5

Jp Families - Confirmed reviews ALL

Hotel needs renovation Employees not particularly nice, almost rude Cockroach walking among food during breakfast

Dear Guest, Thank you for taking the time to review your visit. It is heartening to know that you are a valued member of our ALL – Accor Live Limitless loyalty programme with Diamond status. This speaks volumes of your engagement with our brand and we are truly appreciative of your loyalty. However, we regret to hear of the aspects that fell short of meeting your expectations. Our team is typically known for their attentive and friendly service, and it is disappointing to note that this was not your experience. On the topic of renovations, we constantly strive to maintain and update our facilities; in fact, a minor guestroom touch up has been completed in 2023. We are also committed to ensuring a high standard of cleanliness and are addressing your observation with the utmost seriousness. Furthermore, we are taking steps to ensure that the quality and presentation of our food and beverages meet the high standards our guests expect from us. We are glad to highlight that our location near HKCEC and the convenience of nearby transport options are amongst our most positively reviewed features. Rest assured, we continuously work on enhancing our services to deliver an experience that aligns with our guests' expectations and our proud Novotel standards. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Ohad Tiktinsky, General Manager

Another good stay, I will come again

Customer review rating 5.0/5

Grzegorz Business - Confirmed reviews ALL

Very professional, perfect location, good recognition of Platinum status Only small issue with no welcome drink because of safety reason I don’t use ALL app abroad.

Dear Grzegorz, Please accept our thanks for taking the time to review your visit to our hotel. It's delightful to hear that your membership with ALL – Accor Live Limitless loyalty programme has added value to your stay, and we're thrilled that you would recommend Novotel Century Hong Kong to others. Your commendation on the cleanliness and our sustainable development efforts is a testament to our dedicated team's hard work. We regret to hear about the issue regarding the welcome drink. Please be assured that the safety measures we've implemented, including adjustments to traditional services, are designed to protect the well-being of our guests. We are continually evaluating these measures to enhance the guest experience. Your kind words about our professionalism, prime location, and the recognition of your Platinum status are greatly encouraging. Our team takes pride in ensuring our valued guests feel acknowledged and well cared for. We would love to have you return in the future. Kindest regards, Ohad Tiktinsky, General Manager

Great Stay and Service

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Staff were exceptionally good, very attentive

Dear Guest, thank you for sharing your experience at our hotel. It is heartening to learn of your high regard for our ALL – Accor Live Limitless loyalty programme, reflecting the value we strive to deliver to our esteemed members. Your commendation of our team, notably the front desk agent and our dedicated trainee, is immensely appreciated and has been shared with them to acknowledge their exceptional service. The impeccable cleanliness you experienced is a testament to our daily housekeeping commitment, ensuring the Novotel Century Hong Kong upholds the highest standards for our business guests. We are delighted to know that our efforts contributed to a very pleasant stay. We are proud that our hotel functions not only as a convenient hub for business activities but also as a sanctuary for relaxation and comfort in the vibrant heart of Wan Chai. Our team is dedicated to providing a seamless and memorable experience for all our guests, and it is gratifying to hear when we succeed. We would be delighted to welcome you back on another occasion. Kind regards, Ohad Tiktinsky, General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.