Novotel Hong Kong Century hotel

"dreadful service"

5th March 2013, gavindrudd, London, United Kingdom

without doubt, the worst service i have experienced in a long time from the ladies in the club lounge over breakfast. condescending, rude, snobbish behaviour not only to me, but to other guests as they came and went for their breakfast. it was as if we were all too much trouble, disturbing their conversations. after breakfast, the noise was quite unbearable whilst they cleared away all the dishes onto a trolley in the corridor, and washed and clanked around with the kitchen door open right opposite my room. i asked her to close the door, which she ignored. dreadful dreadful dreadful customer service. the room was tiny, with hardly any room for two people to coexist. but unfortunately this is common in hong kong. it is currently undergoing refurb in the main lobby, which is causing chaos.i wouldn't use this hotel again. avoid like the plague.

Management responseDear Valued Guest,Thank you very much for your feedback. I am truly regretted to learn about your unpleasant experience during your recent stay with us. We have briefed the Premier lounge team again on the importance in the creation of warm and welcoming ambience for our guests. Moreover, a training will be carried out to the team to further enhance the customer service skill.Concerning your comments about our room size, we will address it to our design team for consideration on our next renovation project. Once again, please accept our sincere apologies for any inconvenience caused and please do let me know if I may assist anything in the future. I would be delighted to look after your upcoming reservation at Novotel Century Hong Kong.With best regardsVanessa HOGuest Relations Manager
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"Hong Kong Relaxing Prep for Cruise"

20th February 2013, SuperMacx1, Perth, Australia

Previously stayed at Novotel Century and returned with my wife and again enjoyed the central location, very accessible for shopping transport restauirants and other entertainment. What a magic location, great food and beverage staff helpful pleasant and courteous with offers and suggestion to make the stay more beneficial . We will return to HK and Stay here again as it is easy from the airport and ferry terminal.

"Comment"

18th February 2013, YangKaiJian, Nanjing, China

By considering both quality and rate, It is a good hotel worth choosing for holiday and business. This hotel is in a very good location, close to Central and Causeway. Transportation is also very convenient, there are MRT and bus stations, and long range coach to Guangdong province. It is not so reasonable to charge WIFI fee when using hotel WIFI in room.

"good value for Hong Kong and great location"

4th February 2013, LocheeLass, Aberdeen, United Kingdom

Hotel staff young enthusiatic and incredibly helpful and cheery, Breakfast good value. good location for public transport and taxis. Pool closed - disappointing that no alternative was offered. Lobby area - not enough seating for the volume of guests.