Hotel - Sofitel Plaza Hanoi
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Sofitel Hotel

Hotel Sofitel Plaza Hanoi

1 Thanh Nien Road  Ba Dinh District 
10000 HANOI
VIET NAM

1,475 reviews
TripAdvisor Rating Based on 1,475 reviews
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Hotel Sofitel Plaza Hanoi

French luxury and local cuisine in the worlds most exciting cities

The 420 m² pillarless Plaza Ballroom is an ideal venue to host grand banquets and cocktails, which is equipped with the latest technology including built-in JBL audio systems, LCD projectors with motorised screens and wireless Internet access. Our InspiredMeetingTM Concierge team will be on-hand to assist with every element of the planning and execution of your wedding with the same spirit and precision that embodies Sofitel's 'Art de Recevoir'.

The hotel is situated in Northern Central Hanoi, overlooking the picturesque lakes and close to many cultural attractions. A ten-minute walk towards the Southeast leads to the charming Old Quarter. Noi Bai International Airport is 30 minutes away .

Hotel extras

A well-known landmark, Sofitel Plaza Hanoi is considered the most scenic city hotel on Hanoi's skyline. Guests can explore the vibrant Old Quarter or enjoy a lakeside walk while staying in luxury near the commercial centre and many cultural attractions.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Indoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Babysitting on request
  • Air conditioning
  • HANOI NOI BAI
  • Languages spoken at the hotel
    • French
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Hotel - Sofitel Plaza Hanoi

1 Thanh Nien Road
Ba Dinh District
10000
HANOI
VIET NAM

Tel: (+84)4/38238888
Fax: (+84)4/38293888

Check-in from 14h00
Check out up to 12h00
Access and transport
  • HANOI NOI BAI At 30km / 18.64 miles  - Shuttle paying
  • HA NOI STATION At 5km / 3.11 miles

GPS : 21.050140, 105.840139

Our rooms

All 273 rooms offer a genuine experience of sophistication with Sofitel MyBed, luxury French bathroom amenities, LCD television, complimentary in-room broadband internet access, daily newspaper, fully-stocked mini-bar and nightly turndown services.

  • LUXURY ROOM, 1 King Size bed, Luxurious FrenchBathroom Amenity
    LUXURY ROOM, 1 King Size bed, Luxurious FrenchBathroom Amenity Luxury Room

    Sumptuous 35 sq.m. room with inspiring décor. Complimentary WIFI, signature Sofitel MyBed, stylish bathroom design, high definition LCD TV and nightly turndown service.

  • Luxury Room, 2 single beds, luxurious French bathroom amenities
    Luxury Room, 2 single beds, luxurious French bathroom amenities Luxury Room

    Sumptuous 35 sq.m. room with inspiring décor. Complimentary WIFI, signature Sofitel MyBed, stylish bathroom design, high definition LCD TV and nightly turndown service. Extra bed is not available.

  • LUXURY ROOM, 1 King Size Bed, Lake view,Luxurious French Bathroom Amenity
    LUXURY ROOM, 1 King Size Bed, Lake view,Luxurious French Bathroom Amenity Luxury Room

    Sumptuous 35 sq.m. room with inspiring décor and spectacular lake view. Complimentary WIFI, signature Sofitel MyBed, stylish bathroom design with separate bathtub and shower, high definition LCD TV and nightly turndown service.

  • LUXURY ROOM CLUB SOFITEL, 1 King Size Bed, ClubLounge Access, Lanvin Bathroom Amenity
    LUXURY ROOM CLUB SOFITEL, 1 King Size Bed, ClubLounge Access, Lanvin Bathroom Amenity Luxury Room Club Sofitel

    Elegant 35sqm room with contemporary décor and open glass bathroom. Complimentary Wifi, Sofitel MyBed, access to Club Lounge with Club Sofitel benefits, 01 hour of free usage of boardroom, 03 pcs of laundry daily, late checkout until 4pm.

  • Junior Suite, 1 king-size bed, magnificent view, Club Lounge access, Hermes bathroom amenities
    Junior Suite, 1 king-size bed, magnificent view, Club Lounge access, Hermes bathroom amenities Junior Suite

    Luxurious 40sqm suite with connecting bedroom and living room. Complimentary Wifi, Sofitel MyBed, access to Club Lounge with Club Sofitel benefits, 01 hour of free usage of boardroom, 03 pcs of laundry daily, late checkout until 4pm.

  • LUXURY ROOM CLUB SOFITEL, 2 Single Beds, Club Lounge Access, Lanvin Bathroom Amenity
    LUXURY ROOM CLUB SOFITEL, 2 Single Beds, Club Lounge Access, Lanvin Bathroom Amenity Luxury Room Club Sofitel

    Elegant 35 sq.m. room with contemporary décor and open glass bathroom. Complimentary WIFI, Sofitel MyBed, access to Club Lounge with Club Sofitel benefits, 1 hour of free usage of boardroom, 3 pcs of laundry daily, late check-out until 4PM.

  • 273 rooms
  • 85 non-smoking rooms
  • 37 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

MING RESTAURANT Restaurant
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

MING RESTAURANT Type of cuisine: Thematic cuisine


A fine destination for people who wish to enjoy Chinese cuisines in an Oriental ambiance. Over 80 courses of Dim Sum specials and two private rooms make it an ideal venue for family gatherings as well as business luncheons.

Find out more and book
BRASSERIE WESTLAKE Restaurant
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

BRASSERIE WESTLAKE Type of cuisine: International


With an wide array of Asian and International buffet as well as a delectable a-la-carte and the weekend seafood buffet, this restaurant provides the perfect backdrop for socializing luncheons as well as relaxing family dinners or romantic dates.

Find out more and book
See all our restaurants
SONG HONG BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

SONG HONG BAR


A stylish and sophisticated meeting point featuring a mixture of Oriental design and European elegance, making it the perfect place to unwind after work while enjoying live music.

SUMMIT LOUNGE Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

SUMMIT LOUNGE


Renowned for having the "best view in Hanoi" with spectacular panoramic views of the city skyline, this rooftop bar is ideal for evening cocktails or get-together while enjoying the sunset on West Lake.

See all our bars
See all our restaurants and bars

Your meetings and events

Sofitel Plaza Hanoi Meeting Room

Our meeting rooms


  • Number of meeting rooms: 12
  • Maximum size: 420 m2
  • Maximum capacity: 500
  • Maximum banquet capacity: 400

Our customer reviews for Sofitel Plaza Hanoi

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.5/5 Based on 1,475 reviews

HKBusinessTraveller 2016/06/20
« Excellent stay »

3 night business trip in Hanoi. Very good stay. Gym was relatively well equipped (a key litmus test for me). Really enjoyed the breakfat spread, in a breakfast restaurant that was not enormous so one must hike between food stations. Assistant Manager went beyond his duties when he accompanied me to a computer store (I needed to buy something) across a road with busy traffic.

SPHHanoi, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear HKBusinessTraveller, Bonjour, We very much appreciate your time to share this positive review with us. We are delighted that you had an overall positive stay and enjoyed the comfort of your well-equipped gym, the variety of breakfast, especially the attentiveness and helpfulness of our Ambassadors. Rest assured that your comments will be passed on the entire team to encourage them to keep up their good work. We look forward to the opportunity of welcoming you back again in the future. Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi

danielleTauranga 2016/03/09
« Excellent service »

Hotel was excellent , service was very good, ate and drank at restaurant and bar and found food to be of a high standard with big selection . Pool was well maintained .Taxi ride to main town was a short ride away .

GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear danielleTauranga, Bonjour, Thank you so much for taking the time to share your experience regarding your stay at Sofitel Plaza Hanoi. We are very delighted to learn that your stay has been up to your expectation. At Sofitel, customer satisfaction is our utmost desire, so such a positive feedback let us know our effort is not going unnoticed. We are looking forward to welcoming you back with undivided attention. Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi

Kristine R 2015/11/26
« Excellent customer service »

My mother and I stayed at Sofitel Hanoi for 4 nights and the service was just impeccable. The room and bathroom were cleaned daily and we didn't lose any of our belongings that were lying around the room while we were out. The concierge was also very helpful because they would call a taxi for us and relay to the driver our destination due to the language barrier. The only downside of our stay so far was when we were asked to wait for a vacant room for around 30 minutes when we checked in on Nov 24th but that was only because I failed to reply to the email of the reservations clerk regarding the time of our arrival that day. We would still stay at Sofitel anywhere we go because of its reputation as one of the best luxury hotels worldwide.

GuyPoujoulat, Manager at Sofitel Plaza Hanoi, responded to this review

Dear Kristine R, Bonjour, Thank you for taking the time to share your experience on your recent visit to Sofitel Plaza Hanoi. At Sofitel, we make every effort to ensure your expectations are exceeded and we sincerely appreciate your kind words regarding the many positive elements of your stay. I was especially grateful for your comments regarding the level of personalized service you received from our Ambassadors. Your compliment will be passed on the entire team to serve as an encouragement for them to keep up their good job. Kristine R, please feel free to contact our reservation prior to your arrival if there is any special request, we will try our best to assist you. We are looking forward to welcoming you back for another Magnifique journey with us in the near future. Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi

Ha_Nguyen2909 2015/09/22
« Helpful and friendly staffs »

The room is nice with big window. Staffs were helpful from concierge, bellman to reception desk. Specially Ms. Thuy - receptionist. She tried to offer us late check out when hotel was full. Ms. Lan Anh from lobby bar was welcoming with a warm smile and really take good care of us. Thbanks to you all to make my stay more comfortable.

GuyPoujoulat, Manager at Sofitel Plaza Hanoi, responded to this review

Dear Ha_Nguyen2909, Bonjour, Thank you so much for staying with Sofitel Plaza Hanoi and taking your time to share your comment on tripadvisor. We are very pleased to learn how much you enjoyed your stay with us and your kind words are greatly appreciated. Your compliment about our the facility, especially our superior level of service will be shared among our team, Ms. Thuy and Ms. Lan Anh in particular to serve as an encouragement for them to keep up their good job. We are looking forward to welcoming you back for another Magnifique journey in the near future. Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi

markfB7333LH 2015/08/29
« Sofitel Hanoi »

From the moment I arrived at this hotel I felt welcomed. Rooms excellent and quiet. Club facilities excellent.Staff all friendly, helpful and respectful. Range of food excellent and fresh. Recommend this hotel.

GuyPoujoulat, Manager at Sofitel Plaza Hanoi, responded to this review

Dear markfB733, Bonjour, Thank you so much for taking your time to share your experience regarding your stay at Sofitel Plaza Hanoi recently. We are so glad to hear that our facilities, breakfast, and our service were up to your expectation. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to an opportunity to welcoming you back soon! Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi

Gilbert C 2015/08/05
« Promised Hermes but was given Lanvin »

Surely a French hotel chain with stag trained to say 'bonjour' would be able to differentiate between Lanvin and Hermes toiletries? I booked a junior suite, but u want sure if i got what i paid for. the Suite was extremely junior and i got the wrong toiletries. The shower door was set above a raised floor which resulted in the bathroom being flooded when one takes a shower.

GuyPoujoulat, Manager at Sofitel Plaza Hanoi, responded to this review

Dear Gilbert C, Bonjour, Thank you for taking the time to share your latest experience at Sofitel Plaza Hanoi. I would like to present our most sincere apologies for any inconvenience caused during your stay in terms of the toiletries mix-up and the inappropriate shower door. As you have stated, Lavin is Lavin and Hermes is Hermes and at Sofitel, we strive to provide a superior service experience with French elegance for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We again appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi

alexslh 2015/07/22
« A Satisfied Stay »

Great service, great facilities, 15 min walking distance to old quarter, 30 min driving distance to airport. Will be nicer to increase the breakfast variety at the Club. Overall it was an enjoyable stay.

GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Alexslh, Thank you for choosing to stay with us at Sofitel Plaza Hanoi on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it. We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one. Yours sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi

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