Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.3/5 956 reviews

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Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe, 01210 Mexico City, Mexico

Description

Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

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Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Telephone
Fax +52 55 9177 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Non contractual photo

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  956 reviews

TripAdvisor Rating  3.5/5  346 reviews

Well Located

Customer review rating 3.5/5

Rl Business - Confirmed reviews ALL

Noise from the room next door could be heard quite loud in my bedroom. Also, the breakfest service could have been better. there was usually one waiter running around to serve many tables and, due to the lack of support for him, food was not served as quickly as expected. Also, there should be a menu to choose from. Waiters presented the options verbally and very fast, which makes it difficult for a foreign national to understand. Despite these points, the service at the check in and check out was good, hotel was clean and organized.

Better than expected

Customer review rating 4.0/5

Mercedes T. P. Families - Confirmed reviews ALL

There was not hot water for a couple of days but they moved us to a better hotel paying the same fare.

Comfortable room

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Reception was helpful and bilingual. Room was quiet, comfortable and cleaned thoroughly daily. Restaurant food was poor at breakfast and dinner. Had to leave the premises for meals.

Weorse every time

Customer review rating 1.0/5

Juan Friends - Confirmed reviews ALL

I continue to choose Accor for brand loyalty, but each visit seems to decline in quality. This time, my stay was marred by the absence of running water for the first 4 hours, necessitating a hotel switch. Despite the staff's kindness, particularly Helena, I was only refunded 50% of the rate. Regrettably, the experience was not satisfactory.

Estimado Juan Pablo, Agradecemos sinceramente su lealtad a la marca Accor y su elección continua de nuestros hoteles. Lamentamos profundamente que su última estancia no haya cumplido con sus expectativas y le agradecemos por compartir sus comentarios con nosotros. La falta de agua en nuestro hotel fue una situación inesperada y frustrante. Nos disculpamos sinceramente por cualquier inconveniente que esto haya causado. Hemos tomado nota de su experiencia y compartiremos sus comentarios con nuestro equipo de gestión para asegurarnos de que se tomen las medidas necesarias para evitar que esto vuelva a ocurrir en el futuro. Valoramos su opinión y revisaremos nuestros procedimientos para garantizar una mejor resolución en situaciones similares en el futuro. Agradecemos especialmente sus amables palabras hacia nuestro staff. Nos enorgullece contar con un personal amable y servicial como Helena y nos aseguraremos de compartir sus comentarios. Esperamos que nos brinde otra oportunidad para demostrarle la calidad y el servicio excepcionales que esperamos ofrecer a nuestros huéspedes. Si decide visitarnos nuevamente, no dude en ponerse en contacto con nosotros directamente para que podamos asegurarnos de que su próxima estancia sea completamente satisfactoria. Atentamente, Susana Uribe Gerente General

Very good location in Santa Fe

Customer review rating 4.5/5

Shereen W. Business - Confirmed reviews ALL

Helena the manager made my experience extremely good. There was an issue with the hot water that was not going to be fixed during my stay so she arranged a very smooth transfer to another hotel.

We are glad to hear that you enjoyed the excellent location of our hotel in Santa Fe. We went out of our way to ensure that your experience was the best it could be. We sincerely regret the inconvenience with the hot water, but we are pleased to hear that our team acted quickly to address this situation. We appreciate your understanding and patience during this process. As a team, we strive to provide exceptional service. We look forward to the opportunity to welcome you back in the future and provide you with an even more satisfying experience. Thank you for your confidence in us! Kind regards! Elena Onofre Front Desk Manager

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Other web-users rate our hotel

  • 191 reviews 8.6/10 Location
  • 426 reviews 5/10 Room
  • 486 reviews 7.7/10 Service
  • 9 reviews 6.9/10 WiFi
  • 191 reviews 4.5/10 Cleanliness
  • 158 reviews 4.6/10 Food
  • 129 reviews 7.2/10 Breakfast
  • 123 reviews 4.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.