Hotel - Novotel Mexico City Santa Fe
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Novotel Hotel

Novotel Mexico City Santa Fe Hotel

Antonio Dovalí Jaime 75  Col Centro de Ciudad Santa Fe 
01210  Mexico City
MEXICO

220 reviews
TripAdvisor Rating Based on 220 reviews
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From 1046.50 MXN Non member rate
From 994.18 MXN Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 15h00
Check out up to 13h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed
  • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Massage  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 148 rooms
  • 140 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 108 family rooms
  • 7 connecting rooms
  • Crib on request
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Crib on request
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Mexico City Santa Fe

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 220 reviews

marinagX1963SZ 2017/03/02
« Service issues »

Hello, Since Monday 20th I am waiting for a copy of the invoice for me to present my finance team. I had to leave the hotel, it took forever to get the invoice, as soon as I left I called the reception desk and reminded I needed a copy of the invoice on my email. I was told I would receive it on my email... nothing... by Wednesday I sent an email to the hotel requesting the invoice and explaining what I am writing here.. nothing so far. During the stay service was complicated... too long to check in... we requested early check in but had to wait until 3 pm to get a room after 9:30h flight... we were told a voucher was not needed and we could pay extras when checking out, I order dinner in the room and got a call saying U had to go down to open a voucher... I was trying to have dinner... lack of common sense to wait for the customer to at least have dinner and then push for payment... ridiculous... I used to use the hotel years ago and out company changed us to the Marriott on the side of the property in Santa Fe... we plan to go back to the competitor

Napoleon F, Gerente at Novotel Mexico Santa Fe, responded to this review

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

828anonymousg 2016/03/24
« This is an IBIS not a NOVOTEL »

The property is in a convenient location right across from Samar shops which has a ton of shops, an upscale grocery store etc. The hotel is up to an Ibis standard not a Novotel . I stayed there for 2 nights and had construction or retrofit work right above my room on my second morning. All i got was "we apologize". This is the last time i will be staying there. The gym is not really a gym, the bathroom are outdated and what an ibis would have. The room had an obscene odor and did smell like glue. The carpets are old and outdated as well. I will NOT be staying at this property again.

Napoleon F, General Manager at Novotel Mexico Santa Fe, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Mexico City Santa Fe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares. General Manager

Joep K 2014/10/28
« Nice & quiet stay »

Good hotel with clean rooms. No noise during the night, however the neighbors could be heard. Restaurant was average. The quality of food was good, but atmosphere was however not really cosy. Did not use the sports facility.

Napoleon F, General Manager at Novotel Mexico Santa Fe, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Napoleon Flores Mares. General Manager.

Gail T 2014/02/10
« Novotel Santa Fe »

last night was very bad because paint fumes kept coming thru the vents. Tubs are VERY high and it is dangerous to get out of them. breakfast food hot food was cold and hard and was like a week old security was good service was good staff was very friendly

Amigo11540 2014/02/03
« Novotel Santa Fe »

PROS:Good location & value. Employees were courteous. CONS: Card readers for elevators did not work most of the time.. only intermitently at best. Very, very frustrating. Pillows were horribly fluffy which contributed to my lack of sleep. No ATM machine...very unacceptable. Front desk did not sell MX Pesos...not good.

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