Hotel addressBoulevard Henri Rolin 5A
How to reach the hotel
Contact the hotel
- Tel. (+32)2/3510030
- Fax. (+32)2/3510131
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ibis Brussels Waterloo - hotel reviews in Waterloo
Hotel code: 3543
Accorhotels.com customer reviews in partnership with TripAdvisor
"Once is one time too many."
15th July 2013, serathi, Haugesund, Norway
I arrived late night at the ibis Hotel Waterloo, and the staff was very helpful. I got my room key quite quickly. When arriving at my room, which was a smoking room, it really, really smelled. The reason was not so much the smoking as the ability to open the window more than 20 cm or the lack of ventilation in the room. I found a 5 cm long, black, hard hair in my bed the first night.There was no minibar or fridge at my room, so I asked the reception for a bucket of ice for my champagne. I had to go get it myself, as the hotel had no room service. So off I went, and the lady in the reception threw in like 15 ice cubes and then filled the bucket beyond half full with water, meaning I had to walk to my room with a bucket of water. Guess what - I actually have a tap in my closet-bathroom..The cleaning staff came around 5 pm the first day, and was totally shocked by me sitting in my room at this hour. I ate at the restaurant downstairs, where they played music such as "I'm blue dabba di dabba dey" and "Boom boom boom boom" (and more 90s music I didn't get the hang of), all sung by the same male voice. When the waiter spilled hot pepper sauce on him, my instinct was to ask if he was OK - a question which he obviously found extremely funny as he kept repeating "I am OK" out loudly for all of the other customers to hear, and spoke to another customer who also found this hilarious as they kept making jokes about it only a few tables away from mine. The steak was dry and soggy, and the salad had WAY TOO MUCH balsamico in it. The fries was good though, and the pepper sauce - even though not tasting as a pepper sauce - was at least something to conquer the steak with. The staff was very helpful with getting a taxi and such, however didn't choose the cheapest taxi which has a maximum rate of 45 euros. Instead, it chose a taxi company they obviously had a deal with, leaving me paying 60 euros to the airport instead of 45. The Internet connection was excellent; I had Google Hangouts video with no problem as I also streamed TV-shows from services such as Netflix (similar). I don't think I'll return to the ibis Hotel Waterloo, even though it was cheap.View management response »
Management responseDear Guest,Thank you about your compliments about our helpful staff.Regarding the housekeeping I will share your comment to be more vigilant.On the independant restaurant then I advise you to send them your comments directly.I hope we can win back your trust and welcome you a second time!Kind regardsDenis MarchalHotel Manager
2nd July 2013, remco g, Groningen, Pays-Bas
Although the rooms are decent the walls between rooms are very thin, take your earplugs with you! The city of waterloo is very near with many bars & restaurants. The restaurant is decent, staff in general is friendly.
"Close to fine"
10th September 2012, kollo1, Helsinki
Everything OK. Perhaps too much sanitations odor in the coridors. We will come back. Its sad that the guests can not be served with a glass or two beer outside at the terrace. It is only for meals (?)
"Very happy all together"
2nd September 2012, nicolasauclaire, Dublin, Ireland
Stay in this hotel for 7 nights to attend a course and found what I wanted. 525 € for 7 nights ( 75 € per night in average ) Very clean and neat rooms. Great bathroom and powerful shower.Great wifi internet connection in room for free. Breakfast Buffet for 13 € is too expensive ..Staff are very friendly and helpful ...Very happy all together ..
"Good for 2-3 days stays / very good restaurant"
16th August 2012
Booked on internet 3 rooms for fmilly with 4 kids.Fits perfectly in Accor Ibis quality RangeParticularity : linked with very good italian restaurantSmall defect (of many accor hotel) : not enough electricity outlets in the rooms
27th May 2012, Pals481, London, United Kingdom
This hotel met all our needs - thjough some rooms on one side were troubled by street noise.The Receptionist - Thomas - was outstandingly good.
10th April 2012, Greve, Denmark
3 wonderful days at the hotel with friendly service.The room and hotel was nice, clean and quiet.Close to highways, nature and center of Brussel.We enjoyed everything, and there really was nothing we didn´t like.
1st March 2012, Gebze, Turkey
The service and the locations is good but my room is smaller than expected. I like that the hotel has a parking place.The heating system is fine, generally I liked the hotel, I have stayed only one night, have nbothing to complain. Also the location is very good.
14th February 2012, Wolfsburg, Germany
Due to late booking, only got a big room with a bit high rate, but it was pretty much confortable to have a good sleep in a bigger bed. The receiption was also kind and got free internet access that will also one key factor to choose a hotel when traveling on business.
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.