ibis Brussels Waterloo 3 stars

Customer review rating (ALL Rating) 4.3/5 834 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 20 min drive from Brussels City Center

  • Free parking

  • Triple and Family rooms

  • Located in the city centre of Waterloo

  • Free WiFi

Our accommodation(s)

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Hotel location

ibis Brussels Waterloo

Boulevard Henri Rolin 5A
B-1410 WATERLOO
Belgium

GPS:50.711135, 4.398651

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BAR

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  834 reviews

TripAdvisor Rating  3.5/5  536 reviews

Old style ibis overpriced

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Old - medium maintained - overpriced 192 euro/night

Dear Guest, Thank you for your feedback. We're pleased to hear that you enjoyed the welcome drink provided to you. As for your concern regarding pricing, we strive to offer competitive rates that reflect the quality of our services and amenities. We regret to hear that there was a discrepancy with the price shown in the app versus the booking rate. Moreover, we acknowledge your feedback on the condition and maintenance of our establishment; we continuously work to ensure our facilities are up to standard, having renovated our hotel bedrooms in 2020. Please rest assured that we aim to provide a serene environment for our guests, and we offer rooms at the back of the building for those who are sensitive to noise. We hope to welcome you back. Best wishes, Dimitrio Virone, Hotel Manager

Good location, Basic furniture and poor maintenance

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Good location with easy and free parking close to waterloo center, shops and supermarket. Bed was good but all furniture is rather old and very basic with tiny table and no chair only a stool, not adapted to do some PC work in the room. General maintenance is poor, carpet and walls show many signs that have not been fixed or refreshed. People at reception were very kind, welcoming and helpful to try to satisfy my request (for a chair and fixing the TV that was not switching on).

Dear Guest, Thank you for taking the time to share your review. We're glad to hear that our hotel's location and the convenience of our complimentary parking added value to your stay, and that our reception team made a positive impression with their welcoming and helpful service. We appreciate your thoughts on the room's furniture and apologise for any inconvenience the maintenance issues may have caused. We regularly review our procedures to ensure all guest rooms are up to standard, and your comments are instrumental in this process. We hope we can welcome you back in the future. Kind regards, Antoine Steyt, General Manager

Perfect stay at Ibis

TripAdvisor rating 5.0/5

Zoe M Business - TripAdvisor review

Great stay. Did the job. Room was small but perfect. Bed was comfortable, and quiet. The shower was amazing. They have a restaurant for breakfast, I didn’t want breakfast so they gave me free coffee. No restaurant for dinner but it’s on a main road so there’s many options round the corner.

Dear Zoe, We would like to thank you for this review about your experience in our hotel. We're delighted to hear that you found the bed comfortable and the room quiet, ensuring a restful night's sleep. It's also great to know that the shower met your expectations with its quality. While we don't offer a restaurant for dinner, as you've noted, our central location provides a variety of dining options just around the corner, which we hope added convenience to your stay. We regret to hear that our breakfast options did not align with your needs on this occasion, but we are pleased we could offer you a complimentary coffee as an alternative. We hope to welcome you back. Best wishes, Dimitrio Virone, Hotel Manager

Location excellant

Customer review rating 4.0/5

Jackie C. Couples - Confirmed reviews ALL

Staff very friendly and helpful

Dear Jackie, Thank you for taking the time to share your feedback. We're delighted to hear that our staff's friendliness and the hotel's prime location contributed positively to your stay. Our team strives to provide a welcoming atmosphere and convenient access to Waterloo's attractions, ensuring that our guests have an enjoyable visit. We appreciate your suggestion regarding English subtitles for our TV channels and will consider how we might enhance our entertainment offerings for all our guests. Additionally, we noted your desire for a broader selection at breakfast and will look into expanding our variety to satisfy different tastes, while maintaining the high standard of our breakfast buffet that includes a wide range of options from breads and pastries to hot dishes. We hope to see you again in the future. Best wishes, Dimitrio Virone, Hotel Manager

Pleasant

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Reception/bar staff all friendly and accommodating. I had a very pleasant stay - thank you :-)

Dear Guest, Thank you for such a positive review. We're delighted to hear that our reception and bar staff made a positive impression with their friendly and accommodating service. It's gratifying to know that our efforts to ensure a pleasant stay are appreciated. We hope to welcome you back to ibis Brussels Waterloo in the future. Best regards. Dimitrio Virone, Hotel Manager

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Other web-users rate our hotel

  • 445 reviews 9.4/10 Location
  • 838 reviews 6.2/10 Room
  • 715 reviews 9.1/10 Service
  • 13 reviews 7.9/10 WiFi
  • 400 reviews 8.3/10 Breakfast
  • 376 reviews 6.5/10 Cleanliness
  • 109 reviews 5/10 Food

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