Hotel - ibis Brussels Waterloo
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Ibis Hotel Hotel

ibis Brussels Waterloo Hotel

Boulevard Henri Rolin 5A 
B-1410  WATERLOO
BELGIUM

374 reviews
TripAdvisor Rating Based on 374 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • Pet allowed 10  EUR
  • Golf courses  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Golf courses  (Nearby)
  • Tennis  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

  • 100 rooms
  • 100% non-smoking hotel
  • 20 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Radio in room
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for ibis Brussels Waterloo

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 374 reviews

simoninherts 2016/06/08
« Standard Hotel »

Simple room for a simple price. Small room No kettle facilities My wife suffers with a bad back - The bed was hard but comfortable - she work up fine in the morning, big plus Shower looked new and was excellent

ibisBrusselsWaterloo, Manager at Ibis Brussels Waterloo, responded to this review

Dear Guest, Thank you for your feedback, w are disappointed to hear that you have not been fully satisfied with your stay and would like to take this opportunity to sincerely apologise. The team certainly hopes that you will give us the opportunity to welcome you back! Hicham Benali ibis Brussels Waterloo

fiona w 2015/09/14
« Conveniently situated »

We stayed at the Ibis Waterloo for 2 nights as it was convenient to both town and battlefields. Excellent Italian nearby (we did not try the Italian in the hotel) and free car parking. Room was quite big for an Ibis. Only drawback was that our room was at the back was above the smokers area and it was hot so we needed window open which meant that we were disturbed by people talking late.

danpbarnard 2015/08/12
« Club next door played dance music all night! »

Hardly got any sleep! Hot night so had to have the window open (no air con). Club next door played horrific music until 4am. Staff helped as much as possible. Gave us a fan so we could have the window closed but couldn't move us due to high occupancy.

ibisBrusselsWaterloo, Directeur général at Ibis Brussels Waterloo, responded to this review

Dear Guest, Thank you for sharing your recent experiences with us on Tripadvisor. We are disappointed to hear that you have not been fully satisfied with your stay and would like to take this opportunity to sincerely apologise. The team certainly hopes that you will give us the opportunity to welcome you back. Yours sincerely, Hicham Benali General Manager ibis Brussels Waterloo

Stuart C 2015/06/21
« WIFI DOES NOT WORK »

Hotel ok. But there is no consistant wifi connection. I stayed here in 2014 also and had the same problem. So in a year nothing has changed. Plus i was put in a smoking room which smelled terrible. Was not even offered the choice of a non smoking room.malso rooms are to hot and have no ventilation. Had to open window and ended up getting bitten multiple times by mosquitos!

John D 2014/09/20
« Ibis Brussels Waterloo »

Very good service and helpful staff at this hotel. Its central position makes it ideal for exploring the area. The breakfast was very expensive so we crossed the road to 'Lunch Garden' to enjoy a very good breakfast for a fraction of the price. The room was comfortable apart from one very big 'BUT' - the hotel has a restaurant beneath it and the noise coming from the kitchen at the back kept us awake into the small hours of the morning on both days of our stay. One night at 12.30am someone from the kitchen decided it was a good time to throw all the empty bottles into the re-cycling bin. The next night there was a lot of shouting and crashing about until gone 1am. It was very hot whilst we we there - air con. was only available at extra cost and the window could only be opened a very small way by virtue of a fixed chain. How safe would that be in the event of a fire? We would not want to stay there again unless the noise and the heat issues had been resolved.

gipsyintheuk 2014/07/23
« Too Hot for Comfort!!! »

WE have stayed at this hotel many times before as it is an easy stop off on our journey...and have usua;;y found it to be quite adequate..not luxury but has all the basic amenities...resturant on the premises and some near by, handy to the shops etc... .However... last weekend was the hottest of the year in Europe..it reached 34 degrees on the car temperature, and upon arriving at the hotel, already hot and bothered, the room was like an oven... There doesn't appear to be any air con in this hotel...and the window was chained shut so would only open about 4".. We sat for a while before propping open the door to try and get a breeze...no go...so we went down to reception and asked for a fan...They don't have fans apparently....but after we signed a disclaimer they did eventually come up and take the chain off of the window so we could at least open it..... It was still very hot, so in the end we went across the road to the Bricolage store and bought a table fan, for 20 euors, which we had going blowing on us all night......and thank goodness..for we would never had got any sleep otherwise..... My question is....why couldnt the hotel do the same thing...buy some portable fans for emergencies such as this..I know that Belgium doesn't get heat waves very often but when it does it would be prudent to be prepared...so that their customers are not left in such discomfort... We were very disappointed with the OCCUR group and IBIS in particular this trip! My ratings below are based on this trip and not previous visits...

hogward 2014/06/26
« Avoid Trattoiria »

This is a wonderful and friendly Hotel . Quiet room and comfortable bed . Easy car parking adjacent to the Hotel. Pleasant Breakfast with plenty of options . A shame the optional on site franchised Trattoiria is poor.- it just needs a change of mind set.

Ankur K 2014/05/18
« Standard hotel; conflicting service »

This is a standard room in a standard hotel. Location for our purpose was good which was the reason for choosing this. The only negative was they have an intern working there on the night shift who does not know a thing about providing service in the hospitality business, even going to extent of arguing with us. Luckily another employee (Mohammed aka Momo) stepped in to diffuse the situation.

Mary R 2014/03/18
« Excellent Stay! »

This was a smaller Ibis Hotel but the parking was very good and there was an excellent Italian Restauraunt (good value for money!) within the Hotel itself which was just as well because, although we walked to Wellington's Headquarters, we did not see anywhere else to eat.

serathi 2013/07/15
« Once is one time too many. »

I arrived late night at the ibis Hotel Waterloo, and the staff was very helpful. I got my room key quite quickly. When arriving at my room, which was a smoking room, it really, really smelled. The reason was not so much the smoking as the ability to open the window more than 20 cm or the lack of ventilation in the room. I found a 5 cm long, black, hard hair in my bed the first night. There was no minibar or fridge at my room, so I asked the reception for a bucket of ice for my champagne. I had to go get it myself, as the hotel had no room service. So off I went, and the lady in the reception threw in like 15 ice cubes and then filled the bucket beyond half full with water, meaning I had to walk to my room with a bucket of water. Guess what - I actually have a tap in my closet-bathroom.. The cleaning staff came around 5 pm the first day, and was totally shocked by me sitting in my room at this hour. I ate at the restaurant downstairs, where they played music such as "I'm blue dabba di dabba dey" and "Boom boom boom boom" (and more 90s music I didn't get the hang of), all sung by the same male voice. When the waiter spilled hot pepper sauce on him, my instinct was to ask if he was OK - a question which he obviously found extremely funny as he kept repeating "I am OK" out loudly for all of the other customers to hear, and spoke to another customer who also found this hilarious as they kept making jokes about it only a few tables away from mine. The steak was dry and soggy, and the salad had WAY TOO MUCH balsamico in it. The fries was good though, and the pepper sauce - even though not tasting as a pepper sauce - was at least something to conquer the steak with. The staff was very helpful with getting a taxi and such, however didn't choose the cheapest taxi which has a maximum rate of 45 euros. Instead, it chose a taxi company they obviously had a deal with, leaving me paying 60 euros to the airport instead of 45. The Internet connection was excellent; I had Google Hangouts video with no problem as I also streamed TV-shows from services such as Netflix (similar). I don't think I'll return to the ibis Hotel Waterloo, even though it was cheap.

ibisBrusselsWaterloo, Directeur général at Ibis Brussels Waterloo, responded to this review

Dear Guest, Thank you about your compliments about our helpful staff. Regarding the housekeeping I will share your comment to be more vigilant. On the independant restaurant then I advise you to send them your comments directly. I hope we can win back your trust and welcome you a second time! Kind regards Denis Marchal Hotel Manager

remco g 2013/07/01
« standard Ibis »

Although the rooms are decent the walls between rooms are very thin, take your earplugs with you! The city of waterloo is very near with many bars & restaurants. The restaurant is decent, staff in general is friendly.

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