Mercure Fortaleza Meireles 4 stars

Customer review rating (ALL Rating) 3.9/5 1,604 reviews

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Description

Hotel extras

  • Comfortable apartments with kitchen

  • Event room for up to 100 people

  • Relax in a hotel in Fortaleza with pool, sauna and gym

  • 21-minutes drive to the Maritime Passenger Terminal

  • Fortaleza hotel near Pinto Martins Intl Airport, 30 minutes by car.

Our accommodation(s)

Room

Superior Non-Smoking Room with 1 queen-size bed.

  • 3 persons
  • 27 / 290 sq ft
  • Bedding 1 x Queen size bed(s)

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Hotel location

Mercure Fortaleza Meireles

Rua Joaquim Nabuco 166, Meirelles
60125120 FORTALEZA
Brazil

GPS:-3.72633, -38.49868

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,604 reviews

TripAdvisor Rating  4.0/5  1,129 reviews

Great location

Customer review rating 4.0/5

Paul9 Couples - Confirmed reviews ALL

Friendly and helpful staff. Great location Good breakfast No pot pans in the kitchen Coffee sachets not replenished and sauna didn't work

Dear Paulo Sergio Cardoso B., We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacion Souza Gerente Geral

Well located, comfortable rooms

Customer review rating 4.5/5

Eduardo N. Families - Confirmed reviews ALL

I had a family apartment with two rooms. It is a comfortable unit. The building is getting old, and the room is getting old accordingly. However, the space is very nice, beds and pillows were nice. The shower was super nice. The location was very convenient for us.

Dear Fabiola Guerra N., We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are beginning to renew some rooms and halls in order to make a renovation in our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacion Souza Gerente Geral

Well located, but very old and a lot of problems in the room

Customer review rating 1.0/5

Ricardo Business - Confirmed reviews ALL

Very bad experience, air conditioner spiting water, problems with cleaning, TV remote control broken and others

Dear Ricardo Noboyushi Dos Santos M., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles. I am sorry that your experience did not meet your expectations; At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. we are replacing the air-conditioning of this room for a new one; We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jacion Souza Gerente Geral

Tolerable

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

This hotel is not expensive and it is tolerable so I returned for a second visit because I try to stay in Accor properties. In Brazil, the caliber of Mercure hotels vary widely! Some (for example Sao Paulo Jardins) are more upscale. Some like this one (which must have been wonderful thirty years ago) have cut costs by sacrificing on upkeep and services. I requested the largest room on a high floor and was located next to a perpetually sick permanent resident known by the management to keep her door wide open 24/7 and have a loud, constant, disgusting cough and hack. The curtains had a foul smell but I kept the windows open and also bought air freshener. By the way, the room had no safe! I was later offered the chance to move to another room on a lower floor (with more street noise) but I did not want to have to spend an hour or two packing and unpacking yet again -- and I guessed that the new room would have its own shortcomings too. If you are a high ranking, loyal ALL member, do not expect much from this hotel beyond the "welcome drink." Even that was disappointing: I do not drink alcohol or sodas, but the idea of getting one simple coffee with milk was out of the question. Instead I was given a can of awful tasting water as my grand welcome drink. The basic breakfast (nothing special) is absurdly overpriced. Happily, the lunch buffet is good and has a bargain per kilo price, along with a live piano player!

Dear William A., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jacion Souza Gerente Geral

Yes

Customer review rating 4.0/5

Jose S. Families - Confirmed reviews ALL

Good experience

Dear Jose S. Da S., We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacion Souza Gerente Geral

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Other web-users rate our hotel

  • 368 reviews 9.6/10 Location
  • 746 reviews 4.4/10 Room
  • 627 reviews 7.8/10 Service
  • 24 reviews 4.2/10 WiFi
  • 334 reviews 7/10 Breakfast
  • 323 reviews 4.3/10 Comfort
  • 279 reviews 3.4/10 Cleanliness
  • 271 reviews 1.6/10 Vibe

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