Novotel Milano Malpensa Airport hotel

"short stay close to MXP"

7th May 2012, moiolp, mirano

Nice hotel but expensive compared with what you get. Fortunately I had Accor coupons or I'd have been bothered by that.

Management responseDear Guest,I am really sorry to hear that you were not fully satisfied of your stay and that our fare policy did not match your expectations.I would be glad to understand the details of your disappointment, for this reason I urge you to contact us directly and help us in looking through this matter and improve our service where possible.Best regards,Guest Relation ManagerNovotel Milano Malpensa Aeroporto
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"2nd year"

11th April 2012, Puurs, Belgium

visited this hotel 2nd time. last year, same period, the room accomodation was lot better. now - room 101 - was spacious but missed the quality finishing of a 4 star hotel. Last years room was much better. bathroom was absolutely poor and missed the minimum quality standards of 4* rating. shower hoze too short and no holder on the wall to use it properly as a shower. wall tiles were cracked etc. It seemed as if this room was more suited for disabled people, since also around the bath a special bar was mounted and no fixings on hights above 1 meter where present. E.g. towel holders on the walls were missing (altough some holes where still present in the walls...). All the rest of the hotels facilities were equal to last year and no comments on that. Wifi is free, however the system that is used for this, with 3 hours usage by key code cards available at reception, do not offer the comfort to actually use the wifi on smartphone very easy. (always new code to enter, need new card at reception desk for that.)But, with other room (like last years') this hotel is offering good service, very friendly and helpfull. The free shuttle to malpensa airport is also convenient.

Management responseDear Guest,thank you for posting your comment.I am displeased to hear that you were not satisfied of the standard of your room and bathroom. Due to the high occupancy during the month of April, I can confirm you were assigned a room for disabled people which is more spacious and designed especially for people with wheelchair, but mantains the same standard as the classical Novotel room.I inform you that at the present moment we changed our wifi system so that Guests are given a code at the Frond Desk which which enables the navigation for a period of 12 hours.I hope you would give us another opportunity to make you appreciate the high quality standard Novotel is renowned for.Best Regards,Guest Relation ManagerNovotel Milano Malpensa Aeroporto
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"Milan Malpensa hotel"

23rd February 2012, Plymouth, United Kingdom

Great stay. A great hotel a short distance from thhe airport. The bus transfer service is free and frequent. You have to book though.This is the 4th time we have stayed here - highly recommendedThe food and service in the restaurant is great.

"Very modern, quiet, beautiful hotel"

6th January 2012, Houston, Texas, USA

This is a very modern hotel, located near the Malpensa Airport, but quite away from Milan. Very nice location, nice people, wonderful half board option- you get a dinner and wine for drink- very recommended in such remote location. I was on my way to Switzerland, so it was convenient to avoid Milan traffic, close to the border. I stayed there twice before and always very good memories.

"excellent"

11th October 2011, adelaide

fantastic, very new and clean, the only hotel we stayed in europe with tea making facilities. staff helpful and friendly. very good transport to the airport, free as well. when going to the airport it pay to book the bus in advance.

"A good place to stay near the airport"

22nd September 2011, Bethlehem, Pennsylvania, USA

I like staying here because its close to Malpensa and has easy access. They don't have a really good restaurant and the fitness center is not that good. They do have a pool but I did not try it. There is a really cool place to eat about a 5 minute walk called Nel Buco del Mulo.

Management responseDear Guest,thank you very much for your comment, I am glad to hear that the stay has met your overall satisfaction.I am also displeased that you had not a pleasant impression of our restaurant service and our fitness room, we will take good note of your remarks and do what is in our possibilities to give our Guests an ever-improving service. I really hope to welcome you soon again in our hotel in order to regain your full confidence in affirming the high quality standards of Novotel.Best regards,Guest Relation Manager
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"Confused Staff"

21st September 2011, Flowingfast, Hertfordshire

I frequently stay at Novotel's, they are generally very good, but the directions to find this one was not good, and the reception staff didn't have a clue.When we checked in, it was clear someone else with the same surname had been checked into our room, and that caused a problem, even more so next morning at check-out, because we had pre-paid, and this person had been given our booking, so had a FREE stay.It was clear that the staff had NOT checked passports for registration, and had just given our booking to someone else. NOT GOOD.This was also one of the most expensive ones I had stayed at. Room was okay, and bed very comfortable - excellent night's sleep.

"Disappointment"

17th September 2011, Geneva, Switzerland

We booked the gastronomy package which included a 3 course evening meal for 2 adults. When we sat down we were told that we were having a pasta starter but the waiter didn't know whar was for maincourse or dessert as the chef hadn't decided yet. The main course was a disappointment consisting of a slice of poor quality beef, chips and a chunk of lemon. We were not asked how we preferred the meat cooked or indeed if we ate meat. The dessert consisted of a slice of pie. We were very dissapointed with the meal, definite felt like we were served leftovers.

"NICE PLAY TO STAY"

8th September 2011, Las Palmas de Gran Canaria, Spain

Its a nice hotel to stay if you need to fly early in the morning. Comfortable, clean, good food and at amazing price and it has shuttle free service to the airport. Its 10 minutes far from it and it has internet free service.

"convenient stopover"

24th July 2011, brisbane

this hotel makes a stopover in milan very convenient, free shuttle service can be arranged to pick up from the airport as well as drop off to airport. pleasant bar area and restuarant.-- pool area needs more relaxing chairs

"Easy and cheap"

17th July 2011, Lugano

kind staff very helpful, clean rooms. Breakfast could be better. Dinner was very nice and our waiter was very professionel. Pool with lifegard. No balcony, needed some frsh air at times. Perfect for a short stop over. We will vist again.

"Nice clean modern hotel close to the airport"

13th July 2011, Los Angeles

This Novetel had a very modern feel. The staff at reception were very welcoming and helpful. The rooms was very comfortable. The bathroom was very clean and fully functional. The breakfast was very high quality with a wide variety of foods. We were not dissapointed in any way. If we had stayed longer we might have tested the waters in the pool.

"Very convenient"

6th July 2011, Billerica, MA

This is a solid hotel; all the basics are there and the value is good. Good shuttle service to/from Malpensa airport running from 5AM to 12AM (the web site lists more restrictive hours of 6AM to 11PM).I emailed to double check the shuttle hours and recieved a reply...three days too late. So they get half the points for that.

"a comfortable and relaxed stay"

4th July 2011, dubai

yes, stay at Novotel-Milan airport was very comfortable and good to stay. Absolute Value for money.. Good rooms, free pickup from hotel, good breakfast, good room conditions, very good bathrooms, so nothing to complaint and everything to be happy with!! Cheers!!

"Just difficult to find Airport Bus Service"

21st June 2011, Hitachinaka

When you arrive airport, please DO NOT wait at standard bus stop area.The Hotel shuttle bus stop is different place.I had missed it! It passed through me and stop very far away.(I called and found that shuttle bus stop in front of another gate number, but there wasno indication. -- I remember it was gate No. 7 / most right - front side.)Other matter was very nice.

"Good airport hotel"

7th June 2011, Pavel2341, Warragul, Australia

Relatively new hotel. Very clean and well positioned for travellers. Free and frequent airport transfer. Quiet location assures good night sleep. Very good breakfast. Staff obliging and helpful. Rooms are bit small (but well furnished with comfortable beds, etc.) but that can be expected in french hotels. At special rates it is very good value. Rack rates are too expensive.