Sofitel Grand Sopot hotel

"Bad room good/ok service"

2nd March 2012, Gdansk, Poland

Hi My girlfrind and I where staing in Grand Sopot Hotel for the weekend.We would like to give our opinion of the weekend.The hotel are in generel very nice, the service and facilytis are good.But the room we had is the vearst room I have seen at a 5 stars hotel.1. The room was very small, it was not easy to walk around the bed.2. The tabel that was caled working station was used for the TV.3. The aircon. diden´t work.4. The audio system at the toialet diden´t funktion.5. The bathtup was not tight.6. There was no seperet shower.I would stay there agein but not with out making soure that I had an other room that can live uptil the standard of the rest of the hotel.

Management responseDear Valued Guest,Thank you for choosing Sofitel Grand Sopot as your accommodation for your visit in Poland.We have taken note of your dissatisfaction with the quality of your room.It is our deepest concern if we let down a Valued Guest. Thank you once again for your constructive comments. These will certainly enable us to improve the quality of our service and help us to better meet the needs of our guests.If there is anything that we could do to make your next visit pleasant and satisfying please do not hesitate to contact one of us directly.Regards,Patrick Carabin-General ManagerKarolina Polaska-Guest Relations Manager
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"A weekend by the Baltic Sea"

19th September 2011, Warszawa

spent 3 days and 2 nights at Grand Sopot Hotel. It's our 2nd stay here, the previous one was 3 or 4 yrs ago. The idea of an access route from the hotel to the beach is a nice idea. They even have an exclusive area for hotel guests beside the beach. The staff in that area is very helpful and accomodating.Buffet Breakfast is ok but not much choice considering the amount paid per adult. They are so strict on the number of kids. It is our first time that our 3 small kids were charged for breakfast. According to the staff, only 1 child is free. They have to charge the 2 other kids a price for an adult breakfast. On our 2nd day, we decided to cancel our breakfast package in the hotel and had our morning meal somewhere around the area.

Management responseDear Family!We are delighted that your trip was to Sofitel Grand in Poland!Sopot is an ideal place for a family getaway which you have experienced on your own.Thank you for your constructive comments. Please rest assured that your satisfaction is our priority. If there is anything that we could do to make your next visit pleasant and satisfying please do not hesitate to contact one of us directly.Regards,Patrick Carabin-General ManagerKarolina Polaska-Guest Relations Manager
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"Not quite top-notch"

24th June 2011, Brussels, Belgium

The Grand has many things going for it: location, building, style. But the lack of WiFi in the rooms -where all other, cheaper hotels in Poland where we stayed- offered this service, was a great drawback. Especially if you're travelling on business (and we had a 'business arrangement'). We were forced to work in the (busy) lobby. To offer cables for Internet in the room is not enough in an Ipad-age. Here we found the hotel sadly lacking. Staff at reception is helpful and friendly, but that is markedly different in the spa-area (lack of English). Beware of the wine-list in the restaurant. The wines are priced at levels you don't expect in Poland - even at a Sofitel. It's easy to make a mistake in converting zloty to euro like we did. An average wine cost us 90 euro. It's a con.

"2 night business trip in Sopot (Gdansk)"

11th May 2011, Duisburg

Excellent stay. Very nice located in beautiful Sopot with its beaches, restaurants, pubs and also near Gdansk and Gdynia. Staff was very friendly and professional. Rooms were really nice, breakfast very goog. Nothing remained to wish for.

"Eastern holidays"

2nd May 2011, RIGA

Very nice old building on the beach. Close to main street. Close to Gdansk. Very good restorant( we were for easter dinner). But breakfast is very expensive( no discount for children). We have teenagers(girls) but they do not eat so much in breakfast.

"Great hotel, but a corridor-like room"

8th December 2010, Oslo

We did enjoy the hotel in general. What we did not like was the size of the room (2,5 by 6 meters) and quite a poor choice of food on breakfast, especially when compared to Sheraton. The breakfast is more 3 star than 5 star. The spa is big enough, clean and pleasant. Staff was very helpful.

Management responseDear Valued Guest,I'm happy to hear that your overall stay at Sofitel Grand Sopot was pleasant.I would also like to encourage you to visit us again in the near future.We have recently revised our breakfast offer and introduced a new menu card.Please do not hesitate to contact me personaly or our Reservation Department directly. I'm sure that we could offer you a room up to your standards.Thank you for your comment!Regards,Patrick Carabin-General ManagerKarolina Polaska-Guest Relations Manager
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"Grand Hotel Sopot"

15th November 2010, Luton

I have stayed here many times, and it is a fantastic hotel - everything about it is quality from staff through to the facilitiesHighly Recommend this place .........

Management responseDear Valued Guest,At Sofitel your satisfaction is our priority. We very much appreciate your kind comment and thank you for taking the time to write it.We are looking forward to welcome you to Sofitel Grand Sopot in the near future again!Regards,Patrick Carabin-General ManagerKarolina Polaska- GR Manager
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