Hotel - Hotel Mercure Jelenia Gora
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Mercure Hotel

Hotel Mercure Jelenia Gora

ul. Sudecka 63 
58-500 JELENIA GORA
POLAND

227 reviews
TripAdvisor Rating Based on 227 reviews
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Select your dates 137.00 PLN

Hotel Mercure Jelenia Gora

Mid-scale hotel for business trips or leisure

Hotel Mercure Jelenia Góra is situated in the very heart of a picturesque valley, not far from the historic city center and Cieplice Therms. It is a perfect starting point for visiting nearby parks, palaces and mountains. The hotel is also great for family gatherings, and business guests will appreciate the ease of access to local companies and offices. We offer 188 rooms and 9 conference rooms, as well as a leisure center, Winestone restaurant and parking.

Hotel extras

The hotel offers an indoor pool, jacuzzi and sauna. Our guests can also rent bikes and make use of the tennis courts located next to the hotel.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Outdoor secure car park PLN 30 per day (PLN 60 for buses) (Paying)
    • Public outdoor parking
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  PLN
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Outdoor secure car park PLN 30 per day (PLN 60 for buses) (Paying)
    • Public outdoor parking
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  PLN
  • Babysitting on request
  • Languages spoken at the hotel
    • German
    • English
    • French
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Well-being
    • Massage (Paying)
    • Solarium (Paying)
  • Babysitting on request
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Basketball facilities (Nearby)
    • Jogging track (Nearby)
    • Table tennis
    • Volley ball facilities (Nearby)
  • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Hotel - Hotel Mercure Jelenia Gora

ul. Sudecka 63
58-500
JELENIA GORA
POLAND

Tel: (+48)75/7549148
Fax: (+48)75/7526266

Check-in from 14h00
Check out up to 12h00
Access and transport
  • BUS : 12, HOTEL
  • PRAGUE At 150km / 93.21 miles
  • WROCLAW AIRPORT At 120km / 74.57 miles
  • AEROKLUB JELENIA GORA At 5km / 3.11 miles
  • JELENIA GORA - MAIN At 2km / 1.24 miles
  • JELENIA GÓRA At 4km / 2.49 miles

GPS : 50.894266, 15.747013

Our rooms

Choose from a Standard or Superior Room.

  • Comfortable apartment with a balcony. Double bedroom and living room with a sofa.
    Comfortable apartment with a balcony. Double bedroom and living room with a sofa.

    A comfortable apartment with a double bedroom and living room with a sofa and balcony. Minibar, wireless Internet, fully-equipped bathroom, hairdryer, and tea and coffee making facilities.

  • Standard Room with 2 single beds
    Standard Room with 2 single beds

    Rooms with twin beds for 1 or 2 adults

  • Standard Room with 1 double bed
    Standard Room with 1 double bed

    Rooms with 1 double bed for 1 or 2 adults

  • Standard Room with 1 single bed
    Standard Room with 1 single bed

    Rooms with 1 single bed and a convertible sofa

  • 188 rooms
  • 188 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • TV with on-screen billing info
    • Web TV
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

WINESTONE Restaurant
Lunch 13:00 - 15:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 15:00 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

WINESTONE Type of cuisine: International


Our air-conditioned restaurant on the ground floor offers Polish and international cuisine and serves breakfasts, lunches and dinners in a cozy setting. We can also organize banquets.

Find out more and book
WINESTONE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

WINESTONE


The lobby bar serves hot and cold beverages, spirits and cocktails as well as desserts and ice creams. You can also buy cigarettes here. The venue is air-conditioned.

See all our restaurants and bars

Your meetings and events

Hotel Mercure Jelenia Gora Meeting Room

Our meeting rooms


  • Number of meeting rooms: 11
  • Maximum size: 203 m2
  • Maximum capacity: 240
  • Maximum banquet capacity: 130

Our customer reviews for Hotel Mercure Jelenia Gora

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 3.5/5 Based on 227 reviews

Jagodzik 2015/08/26
« AVOID STAYS INCLUDING SATURDAYS »

Worn out but still nice hotel. Walking distance to the centre, short drive to some palaces around Jelenia Góra, about 15 km to Karpacz with mountain trails. Disadvantages: 1) Saturday wedding in the hotel restaurant was so loud, that we heard everything on the 3rd floor until the early morning - they should choose whether to have a rollicking wedding with music on the full, or senior groups and individuals who came to relax. At least they should make it clear when making the bokking, and at the check-in and apologise in advance for the inconvenience. Nobody even bothered 2) Hotel accepts a lot of bus groups (seniors from Germany) and it gets crowdy at the breakfast. 90% of tables are booked for them so you must be quick in the morning to get your sit. Breakfast selection is very good and tasty. 3) No air conditioning. At the time of our stay temperature was just ok, but when it gets really hot in the Summer it would be hard without a/c.

LukacWro 2015/08/19
« Weekend in Karkonosze »

The hotel is good located. We visit the castles and palaces which are aroung Jelenia Gora. We have also the chance to go to the mountains. We have visited Mercure Jelenia Gora few times in the past and the hotel is not changed. I would suggest to make facelifitng at the lobby and SPA (more light at least). The staff is very friendly and kind. The advantage of this place is for sure good price and location.

imi60 2015/05/31
« Great stay for decent money! »

I got excellent service in the hotel. Mr. Zenek Szewczyk deserves great compliments- head of the Reception staff.!!! I will go back to this hotel - they care for the customers. I usually stay in Accor hotel whenever it is possible. And in Jelenia Gora THEY CARE!

Brian M 2014/10/22
« Good value for money »

Ok you could find a lot wrong with this hotel - room a bit dated, old furniture, shower curtain in bathroom (yuck), overrun with German pensioners. However if you go here with a positive hat on - everything was nice and clean, friendly staff, good breakfast, nice size pool, attractive looking reception area. I spent a day hiking in the mountains about 10 minute drive away. The historic town centre also well worth visiting. I paid 35 euros for a night, including breakfast and use of pool and sauna. Secure parking was 7 euro per night extra. If you're going to eat out I highly recommend the Mazurkowa Chata restaurant just down the road.

MercureJeleniaGora, Kierownik ds. gości at Mercure Jelenia Gora, responded to this review

Dear Brian Thank you for choosing our hotel and evaluating the quality of our services. We will take your remarks into consideration in order to even improve the services we offer. We hope that we have fulfilled your expectations. See you soon in Karkonosze Mountains! Krzysztof Kruk

Victoria R 2014/08/21
« excellent value for moneyioppo »

Room and bathroom were both clean and comfortable. Breakfast was excellent. Staff were efficient and friendly. Useful having 24 hour security on car park for small fee. Leisure facilities all very good. Excellent value for mtoney.

MercureJeleniaGora, Kierownik ds. gości at Mercure Jelenia Gora, responded to this review

Dear Ms Victoria Thank you for choosing our hotel and a high evaluation of the quality of our services. We were happy to have you. See you soon in Jelenia Góra Krzysztof Kruk

JTCz 2013/08/13
« Unless you must »

In short: this hotel was poorly designed from the outset and did not age well since then. Avoid unless you must. We did actually have to spend one night in Jelenia because of our schedule, and I thought I'd give the Mercure a try to rack up some Accorhotels points. I do know that "Mercure" serves as a dumping ground for all the worst hotels that Accor somehow accrued over the years, so I was not expecting much, but the hotel still managed to depress the hell out of me. Some of the more ghastly aspects: 1. The hotels' facade is falling apart. I did not manage to get a good photo thereof, but believe me, it's wasn't a nice sight. 2. The hotel is in the middle of nowhere, far from everything in Jelenia (even if it is not a VERY large town, but distances are considerable). 3. I got one of the few last existing actual KEYS to our room (one key per room, obviously), along with a massive fob. 4. The room overlooked community gardens or something, not really a scenic view. 5. There was no air conditioning in the room (at it was >30 centigrade) 6. The bathroom fit-outs were straight of the 1980s - not really that inconvenient to use, just shabby and uninviting 7. In the relatively large bathroom, a very small shower stall with a plastic curtain (rather than a glass door or something) 8. Small, narrow beds crammed into the relatively small bedroom (because you need all the space in front of you when using the toilet and admiring yourself in the mirror immediately facing said toilet) 9. On the evening, the hotel filled up with groups of sad German pensioners who arrived in countless coaches, and proved unbelievably noisy (as well as proved to me what kind of hotel this was) 10. The breakfast room had no windows and is depressing. 11. There is no possiblity of getting an iron and board to your room. You need to go to the dreary staff room and iron there, using an iron firmly attached to the wall. An ironing service was not offered. Positive aspects? 1. The staff, for the most part, did their best to make up for the hotel. It was still a decisively 80s/90s experience, but a pleasant one, like time travelling. For a day it was OK to pretend it's a dream, thanks to the nice staff. I feel sorry for them having to operate such a hopeless property. 2. The in-room WiFi was reasonable until the evening, when everybody got back to their rooms, when it slowed to near zilch. We did not try out the pool, not wanting to bump into any more German pensioners, so I cannot comment

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