Novotel Krakow City West 4 stars

Customer review rating (ALL Rating) 4.7/5 2,431 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • swimming pool and fitness centre

  • Free High-speed wireless Internet

  • EV charging station

Our accommodation(s)

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Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150 CRACOW
Poland

GPS:50.070207, 19.89738

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,431 reviews

TripAdvisor Rating  4.0/5  1,681 reviews

Certificate of excellence 2023

Close to our office and decent european standard

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Apriciate to get a room with a combined shower/toilet rather than the split one. Allergy-friendly products not so visible on the breakfast, a vegan youghurt option would be great. Fast check-in / check out.

Dear MARINA, Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :) With best regards, Witold Skałka Guest Experience Specialist

Perfect experience

Customer review rating 5.0/5

Georgios K. Business - Confirmed reviews ALL

The staff was very friendly with the visitors and always willing to help. Both the beds and the bathroom were very clean and tidied up. On breakfast there was a variety of food that was very tasty and filling. It is suitable for families with children or couples. I would recommend this for everyone.

Dear GEORGIOS K., Thank you very much for having taken the time to post your review . We are happy, that your stay at Novotel City West was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. Please do not hesitate to contact us directly for a future trip or to recommend us to your friends and colleagues. We hope to welcome you back to our Hotel very soon :) With best regards, Witold Skałka Guest Experience Specialist

Clean and with a very nice dining and breakfast area

Customer review rating 4.0/5

Mikael Business - Confirmed reviews ALL

I have been here several times, rooms are always very clean, service fast. The restaurant for breakfast and dinner has great staff and some good selections. High international standard. Swimming pool and gym, rather small but very good temperature in the pool and clean. Never had a problem here.

Dear Stig L., Thank you for choosing us to spend wonderful moments in the Royal City of Kraków. We hope you decide to visit us again in the future. We would like to sincerely invite you. With best regards, Witold Skałka Guest Experience Specialist

Excellent Service

Customer review rating 4.5/5

Henrique Business - Confirmed reviews ALL

I do recommend this hotel for the quality of the service, atmosphere, comfort

Dear Henrique G., Thank you very much for having taken the time to post your comments. We are happy, that your stay at Novotel City West was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. With best regards, Witold Skałka Guest Experience Specialist

"Well located", "Good stay"

Customer review rating 5.0/5

Nigel G. Business - Confirmed reviews ALL

"Well located", "Good stay"

Dear NIGEL G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Witold Skałka Guest Experience Specialist

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Other web-users rate our hotel

  • 523 reviews 7.8/10 Location
  • 850 reviews 7.7/10 Room
  • 856 reviews 9.4/10 Service
  • 17 reviews 7.6/10 WiFi
  • 656 reviews 9.2/10 Breakfast
  • 325 reviews 9.1/10 Cleanliness
  • 287 reviews 7.4/10 Amenities
  • 231 reviews 6.6/10 Pool

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