Mercure Zakopane Kasprowy

"Weekend in Zakopane"

4th May 2012, Vjerka, Prague, Czech Republic

Hotel is overpriced for the quality and location. Definitelly not walking distance to main street Krupowki. Not very good bed and bed sheets quality. Parking is paid even though it is huge complex with no lack of parking spaces.Restaurant serves quite a good food altough the service was rather not interested in customers. Asking for trek direction at the reception was also not helpful.

"Ideal location for Skiing"

22nd February 2012, Wimborne

Great position with fantastic views of the tatra mountains. It wa a real bonus to have an indoor pool, Sauna and gym for the down time from skiing. Overall a great hotel with great facilities in an ideal location.

Management responseDir Madame, Sir,We very appreciate your comments regarding your stay at the Mercure Kasprowy.at mercure, we strive to provide a superior service experience for every customer; Therefore your feedback is very important to us. I will share your comment with my team during the nearest meeting with them.I do hope that your next visit will be as pleasant as the previous one.Sincerely,Philippe CampagnoGeneral Manager
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"Mercure Zakopane Hotel"

1st February 2012

This is best hotel in town, with splendid postcard like view from balcony of our hotel room. Best thing of all, there is a intermediate ski slope just right beside the hotel with ski rental shops around the hotel. Hotel provides hourly shuttle bus run by private bus company, and just less than 5 mins taxi-ride away to main busy town, recommended for couples, families, etc. I love this place...the hotel staffs has superb customer service too. I will definitely recommend this hotel.

Management responseDear Sir, Madame,Thank you for sharing with us your experience at Mercure Kasprowy. It is always a pleasure to receive positive feedback. I'm happy that you enjoy your stay in our hotel as services that we are offering.I will share your comments with our team. It will serve as a motivation to all of our staff as we strive to continuously improve the quality and service of our hotel. We appreciate your sharing your concerns, and we hope your next visit will be so pleasant as this one.Philippe CampagnoGeneral Manager
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"family from holland and poland"

25th January 2011, loosdrecht

very good location good breakfast staff at breakfast good look a little bit more happy i don,t know the reason why they all looked so unhappy for the rest i,m very positive about accor hotels but there should be everywhere free internet that works 100 % and free parking for guests

Management responseDear Sir, Madam,Thank you very much for your positive and constructive comments regarding your stay at the Mercure Kasprowy Zakopane. I do appreciate it.During my next meeting with my staff, I will share your comments. I'm sure that this feedback will serve as an commitment to all our staff, as we always and permently work to improve the quality of our service. I can already write you, that the Wifi internet access in hotel room, is plan for this year, so I hope that during your next visit in our hotel, you will be able to enjoy this new service.Thank you again for sharing your experience with us, and we hope your next visit will be as pleasant as the previous one.Sincerely,Philippe CampagnoGeneral ManagerMercure Kasprowy Zakopane
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"Need new bed mattresses in the rooms!"

20th January 2011, Waerszawa,Poland

Good hotel for the money,good room service,pleasent staff at the reception deskand exelent buffet breakfast.the only thing, for sure need new bed mattresses in the rooms ! too soft!

Management responseDear Sir, Madam,I very much appreciate your comments regarding your stay in my hotel. It is always a pleasure and constructuve to receive positive feedback.I will share your comments with my team, during our next meeting. I am sure that this feedback will serve as an encouragement to all of our staff as we always strive to permently improve the quality of our service. I did appreciate your comment about the bed mattresses, and I will take it in consideration in our futur plan of modernisation of the hotel.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Philippe CampagnoGeneral ManagerMercure Kasprowy Zakopane
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"Pawel"

11th January 2011, Warsaw

SOme little things should be improve: shower holder damge, bigger food portion in restaurant, wi-fi internet access in hotel room.

Management responseDear Mr Pawel,We very much appreciate your comments regarding your stay at the Mercure Zakopane Kasprowy. It is always a pleasure to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we atrive to continuously improve the quality of our services and kitchenI can already inform you, that the Wifi internet acess in hotel room are plan for this year and will be ready for your next visit in Mercure Kasprowy Zakopane.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Philippe CampagnoGeneral ManagerMercure Kasprowy Zakopane
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