Hotel address
Krolewska 1100-065 WARSAW
POLAND
How to reach the hotel
GPS :N 52° 14' 24.27'' E 21° 0' 47.82''
Contact the hotel
- Tel. (+48)22/6578011
- Fax. (+48)22/6578057
- H3378@sofitel.com
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Sofitel Warsaw Victoria - hotel reviews in Warsaw
Hotel code: 3378
Accorhotels.com customer reviews in partnership with TripAdvisor
"Worthy choice."
13th January 2013
Modern hotel, very well located (walking distance of the Old Town, Gentry City). Pool and sauna are very used my family. Breakfast is varied, although the price for that choice is high.Cozy room, with the presence of cable internet. Room for a family of 2 adults and 1 child was too small by size, due to the fact that the sofa was used as an extra bed. On arrival there was only one bathrobe for three, at the request brought second adult bathrobe and child (8 years) there was no robe. My advice is to use the room just to accommodate a couple with no children.Very frustrating was the fact that at an early departure (at 4 am), we were given only two packed breakfast (very scarce) for a family (2 adults and 1 child). Although this was the hotel's fault: I asked at check-3 breakfasts, instead of 4. But I did not check the amount of money taken from the card, and when it was retsepshen on this issue, they refused to change, and how the output offered a packed breakfast.
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Management responseDear Guest, I am delighted to hear that you liked your stay with us, the comfort and services we provide and our generous breakfast buffet. Indeed our spacious and newly renovated pool is a perfect place to relax and replenish your energy and is beloved by our Guests for their calm and quiet atmosphere. I would also like to mention that in addition to cable Internet, we also provide the Wi-Fi in all of our interiors complimentary. Let me apologize for the misunderstanding regarding breakfast boxes on your departure day. I do remain at your disposal if there is any assistance or further information you may require. I do invite you to visit our hotel and our city again. At the Sofitel we do our utmost to make stays of our Guests’ magnifique and we strive towards perfection in everything we do. Therefore I am sure that choosing our hotel for your future stays will be the right decision. Hoping to have you with us soon again, Yours sincerely, Piotr Prasuła
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"Best stay ever!"
29th December 2012, Gina549, Boston, Massachusetts, USA
We spent 4 days at the hotel in Warsaw.The service was excellent. My room had a great panoramic view as it was promised during booking. Great location and amenities. My 1 year old baby and I enjoyed Victoria's wonderfully renovated pool.
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Management responseDear Guest,To begin with I would like to thank you for taking your time on posting the above comment regarding your stay at our Sofitel Warsaw Victoria Hotel. The location of the Sofitel Warsaw Victoria Hotel, just next to the historical Royal Route, gives you in fact the perfect opportunity to visit all the city’s most interesting sites. The Old Town, preeminent shopping areas, concert halls, theatres and exhibition places.Indeed, the swimming pool and our relaxation area id definitely a ideal place to rest for baby . Complimentary toiletries as well as fruit and beverages are a perfect addition to that relaxing scenery. I remain at your entire disposal for all further assistance you may requireWith regards,Paweł ŁazowskiConcierge
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"Unique hotel, great location"
27th September 2012, jstolten, Wroclaw, Poland
The Junior Suite, although pricey, is highly recommended. Wi-Fi is good, you need to renew the room/name every six hours. Pool is very nice, open til 10pm. Located just a few blocks from the Rynek, and some cool bars to the north. I had a nice lunch in the bar area, although a bit pricey @ 100 zl. Skip the breakfast - Radisson still he the best in this area.
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Management responseDear Guest, To begin with I would like to thank you for taking your time on posting your comment. Your opinion is truly significant for us, as it helps us to deliver the highest quality service adjusted to our guests’ needs. As you have mentioned our swimming area and fitness center are definitely the places worth visiting. The pool, which is open till 10 pm, provides our Guests with light background music, complimentary fruit and juices, as well as luxurious toiletries. Our fitness area is open twenty four hours a day. Indeed, the location of our Hotel is truly superior as it enables easy access to the most turistic areas of Warsaw, as well as close by the commercial area of Warsaw. I hope to have a chance of welcoming you to our Sofitel Warsaw Victoria Hotel in the nearest future. With regards Natalia Hrapek
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"the meeting"
4th September 2012, Ian D, Dnipropetrovsk, Ukraine
it is an ideal hotel for one night for business travelers.The hotel has many Accesories, but few useful things.in general, all right, but the repairs to be done to improve the brand value Sofitel.Regards,
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Management responseDear Guest, To begin with I would like to thank you for taking your time on posting the comment regarding our Sofitel Warsaw Victoria Hotel. Each Guest’s opinion is truly important for us as it helps us to deliver the highest quality in every aspect, as well as to constantly improve our services. Indeed, our Hotel is an ideal place to stay for those people who visit Warsaw for business purposes, as it provides all professional facilities that are required. I hope that your current experience regarding the last stay will encourage you to visit our property during your next trip to Warsaw. With regards Natalia Hrapek
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"stay in sofitel victoria is always delightful"
28th August 2012, Newbury, United Kingdom
On the arrival we have been greeted by very friendly reception staff who always remember us from our previous stays. Our room as usual was first class. We felt as king and queen and treated so. going back to sofitel victoria was like visiting our friends.Ive never experiance this before. Thank you , keep up the good work. XXX
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Management responseDear Guest, To begin with I would like to thank you for sharing your experience regarding our Sofitel Warsaw Victoria Hotel. Each Guest’s opinion is highly important for us as it helps us to deliver the highest quality service that is adjusted to our Guests’ needs. On behalf of our entire team I would like to thank you for your affirmative comment regarding our staff. Your positive opinion encourages and motivates us to perform even better in the future. I hope to have a chance of welcoming you to our Hotel in the nearest future. Yours sincerely Natalia Hrapek
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"Excellent Hotel - will stay there again"
10th August 2012, FClaessen, Diest, Belgium
The Sofitel Victoria is ideally located next to the old part of Warsaw. It's a very quiet and lovely area and this resulted in having an excellent night of sleep. The hotel has an excellent service (checkin and checkout are very well orchestrated) and lovely amenities (L'Occitanne shower gel and shampoo). Highly recommended!!
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Management responseDear Guest, To begin with I would like to thank you for your truly positive comment regarding our Sofitel Warsaw Victoria Hotel. Our guests satisfaction is the greatest reward for our entire team. As you have mentioned we provide the luxurious, high quality L’Occitanne or Hermes toiletries in every room. Indeed, our Hotel has a premium location in the very center of our capital on the opposite site of Piłsudskiego Square and beautiful Saski garden. I hope to have a chance of welcoming you to our Sofitel Warsaw Victoria Hotel in the nearest future. With regards Natalia Hrapek
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"Me and my wifes Poland trip"
9th August 2012, Peter_Agder, Skovde, Sweden
Everything have worked moore then my expectation, the personal was kind and helpful.The room was exellent. The breakfast was very good an a lot of choises. The pool was wonderful and very relaxing.//Peter
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Management responseDear Guest, To begin with I would like to thank you for your positive comment regarding our Sofitel Warsaw Victoria Hotel. Each Guest’s opinion is highly important for us as it helps us to deliver the service that meets our Guests expectances. On behalf of our entire team I have a pleasure to thank you for all the warm words regarding our staff. Your positive opinion motivates us to be even better in the future. I hope that during your next visit in Warsaw you will stay at our Sofitel Warsaw Victoria Hotel again. With regards Natalia Hrapek
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"Enjoyed everything about my stay."
3rd August 2012, LAmaestra, Los Angeles
My cousin & I who traveled throughout the Ukraine ended our trip in Warsaw and we decided to "splurge" on a real hotel - not like the tiny places we choose in the Ukraine. Everyone in the hotel is incredibly nice from front desk staff to cleaning staff. The hallways (which is something I notice) are very wide, warmly lit and are pleasant to pass through. The room itself was decorated in a calming soft green. I arrived and took a relaxing bath. Bed was extremely comfortable. There was free wifi. I had room service for lucy the next day and my food came with a fresh flower on it. So sweet. And by the time my cousin and I shared the nightly rate, it ends up being cheap. Also, the location is very central.
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Management responseDear Guest, To begin with I would like to thank you for your affirmative comment regarding our Sofitel Warsaw Victoria Hotel. Our Guests’ opinion is truly important for us, therefore we strive to deliver the highest quality service. Indeed, our Hotel provides free Wi Fi connection in the entire building. On behalf of our team I would like to thank you for your warm words regarding our staff. Your appreciation motivates us to be even better in the future. I hope to have a chance of welcoming you to our Sofitel Warsaw Victoria Hotel in the nearest future. With regards Natalia Hrapek
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"Sofitel Victoria Warsaw"
4th May 2012, SilvaLisbon_Portugal, Lisbon, Portugal
(+)Nice room and bedFantastic swimming poolGreat location (very good indeed)Very nice personal(-)Breakfast prices (did not try it) :-(
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Management responseDear Guest, Thank you very much for sharing your experience with us. Your opinion is highly important for us, as it helps us to provide the highest quality service. As you have mentioned our SPA area and swimming pool has a lot to offer. With hammam, complimentary fruit and beverages, as well as luxury toiletries our relaxation area is an ideal place to relax after a busy day. Regarding our breakfast I do encourage you to taste it at your next stay in our Hotel. Our breakfast meals combine Polish traditional cuisine with French specialties. I do hope to have a chance of welcoming you to our Sofitel Warsaw Victoria Hotel in the nearest future. With regards Natalia Hrapek
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"Easter stay"
17th April 2012, Newbury, United Kingdom
Has been deliteful to stay again, very relaxing and excellant all round staff. Made us feel like we were the only guests there. Food at the restaurant fantastic. Will be staying again very soon.
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Management responseDear Guest, To begin with I would like to thank you for your positive comment about our Sofitel Warsaw Victoria Hotel. As you have mentioned, the food in our Restaurant is truly delicious and exceptional, it combines the Polish traditional dishes with French cuisine. On the behalf of our whole team I would like to thank you for your kind words regarding our staff. It is a real reward for us to see the smile and satisfaction of our Guests. I hope to have a pleasure of welcoming you to our Sofitel Warsaw Victoria Hotel in the nearest future. With regards Natalia Hrapek
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"Sofitel standards maintained"
24th March 2012, London, United Kingdom
We always try and stay in Sofitel, especially when we need a good night's sleep - the beds are the best ever. And the Sofitel Warsaw does not disappoint in this respect. We had a short one-night stopover in March; the doorman helped with our luggage and directed us to a great parking spot; reception was efficient and our room was great. Breakfast in the morning was the usual Sofitel-style breakfast with local additions. Great location - very easy to get to with a GPS.
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Management responseDear Guest, Thank you very much for posting your comment regarding our Sofitel Warsaw Victoria. We are truly glad that you appreciate all our efforts, aiming to meet all the requirements of our Guests. As you have mentioned, due to the fact that all the bedding at Sofitel Hotels are made of the highest quality wool, they are truly comfortable, soft and pleasant. Indeed the breakfast served at our Sofitel Warsaw Victoria Hotel combines French cuisine with traditional Polish dishes, what results in a really delicious taste. I hope that I will have a chance to welcome you to our property in the nearest future. With regards Natalia Hrapek
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"quick but comfortable"
13th March 2012, sønderborg
Ver clean and well run hotel with good breakfast, was very impressed with the beds extremely comfortable :) will be back
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Management responseDear Guest,Thank you for taking the time to leave your comments at www.tripadvisor.com Every Guest opinion is very important for us as it helps us to continuously improve our service. I’m very happy that you appreciate of our service and that you liked the comfort we provide. The breakfast menu includes both the French dishes and Polish specialties. The diversified menu including a great selection of food and drinks will certainly suit everyone’s expectations. I remain at your entire disposal for all further assistance you may require and I look forward to welcoming you again.Yours sincerely,Paweł ŁazowskiConcierge
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"christmas shopping"
8th January 2012, Newbury, United Kingdom
When arrived to hotel , reception manager made us very welcome, when she found out it was my birthday, I recieved flowers and champagne and a wonderful birthday note.Throughout the 2 days stay all staff were very helpful and always had smiling faces.It couldnt possibly been a better stay we enjoyed all the facilitys. We would highly recomend this hotel, and cant wait until next time we visit. Thank You .
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Management responseDear Guest, thank you very much for sharing your opinion and experience regarding your stay in our Sofitel Warsaw Victoria Hotel. It is truly rewarding for us that you noticed and appreciate our guest related service. Indeed it is a great pleasure to be welcomed with a bottle of champagne and flowers on such a special occasion as birthday. I am also truly glad for all your warm words regarding our staff and service provided. Your opinion is of high importance for us, as it helps us continually improve our service. I also hope to have a pleasure of welcoming you to our Sofitel Warsaw Victoria Hotel in the nearest future. With regards Natalia Hrapek Concierge
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"Excellent option in Warsaw"
4th September 2011, Salvador, Brazil
Good location, close to Old Town.I had a very warm It is a excellent option in WarsawThere is a bus directly from Warsaw Airpot to 200 m Sofitel Warsaw, it is a option ir you do not have heavy bags.
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Management responseDear Guest, To begin with I would like to thank you for your opinion regarding Warsaw Sofitel Victoria. I am truly glad that you had a nice time in our Hotel, as it is extremely important for our whole staff to provide you with magnifique service and full attention. As you mentioned, our Hotel is situated only 10 minutes walk from the very center of The Old Town. Regarding the transportation to the airport, indeed there is a direct city bus that goes around 30 min, but our Hotel offers also a professional pick up with a highly comfortable limousines. I truly hope that you will visit our Sofitel Warsaw Victoria soon. Should you have any further questions or remarks please do not hesitate to contact me.With regards Natalia Hrapek
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"Great Location for the old town"
4th August 2011, Limerick
Very nice hotel situated near the old town and lots of restaurants to choose from only a 5 minute walk away. We had a cot for our son in our room and the little teddy bear with the hotel name on it for him was a lovely touch. The staff at reception, in the bar and in the restaurant were very friendly and welcoming. We got a very good rate for bed and breakfast on the hotel website. All in all a very pleasant stay
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Management responseDear Guest, Thank you so much for taking the time to leave your comments at tripadvisor.com. We do appreciate your affirmative note regarding our location which enables our Guests reaching both: the Old Town and the modern city center within a short walk. What we appreciate the most is your grateful words regarding the "lovely touches" we always try to create. We especially thank you for such good notes towards our team and its attitude. It motivates us to become even better in the future. Let me cordially invite you to visit us again soon and to contact me directly whenever you feel I may assist you. Yours sincerely Piotr Prasuła
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"Great service, especially for my baby!"
28th June 2011, Whitehouse Station, NJ
It is always a challenge traveling with a baby, but the Sofitel Victoria staff really went all out to make sure my family (and especially my 11-month old son) was comfortable. They provided a crib for him to sleep in, complete with linens and even a little teddy bear (which he still plays with). They also changed the crib sheets, etc. each day even though we did not ask them to. Also - their restaurant has good, safe high chairs for babies. We stayed in a junior suite, which consisted of two rooms. I recommend this setup for families with babies, so that the baby crib can be in 1 room while the parents sleep in the other room.
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Management responseDear Guest, I would like to thank you for taking your time and posting the above comment. Each guests opinion is extremely important for us, and those affirmative ones makes us very proud and satisfied. It is a great pleasure to read your very positive and warm comment regarding our staff and service we provide. Each day our staff tries to do their best in order to meet the needs and requirements of our guests. Therefore, your satisfaction is the best reward for all of us. I truly hope to welcome you in our Sofitel Warsaw Victoria again. With Regards, Natalia Hrapek
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